britz cararvans au - worldwide motorhome and rv travel companies
britz cararvans au - motorhome and rv travel worldwide
With a minimum hire period of 3 days in non-peak, they are a great option of anyone looking to take a self-drive short break or try before they buy. Discounts for hires of 1 week or more make them a great option for nomads too.
Both the Eagle Camper Trailer and the Expanda Caravan sleep up to 6 people comfortably and come with all living and kitchen equipment. Click the links below to view full specs and layouts for each vehicle.
Central Reservations are open from 8am to 6pm Monday to Friday and 8:30am to 4:30pm on weekends and public holidays. (Closed Christmas Day, 25 December).
Britz Reservations Staff will endeavour to respond to your inquiry within a 24-hour period.
Britz Cararvans AU Rental Terms
IMPORTANT INFORMATION ABOUT YOUR RENTALSOn arrival you will be required to sign a rental agreement with the operators of Britz Campers Australia. Here is a summary of their terms and conditions.
DEFINITIONS
The following definitions apply for the Terms and Conditions for Britz Campers Australia.
- The Supplier means the operator of Britz Campers Australia.
- The Client is also referred to as the hirer (s) or renter (s).
* The initial deposit paid is non-refundable. Payment will be deducted from your nominated credit card at the time of confirmation.
* The balance payable is due to the supplier upon collection of your vehicle.
* A bond amount of AU$5,000 is also due upon arrival (Liability and Bond Reduction Option is available be selected at extra cost). This amount is deducted from your credit card is fully refundable when the vehicle is returned to the correct location on time, is full of fuel and all other terms of the Rental Contract have been complied with. Please read the Terms and Conditions for full details.
Note: full balance of payment (including the deposit) will be collected at the time of confirmation if you have elected to process your booking in a currency different to AUD.
CANCELLATION POLICY
The initial deposit paid is non-refundable. In addition to forfeiting your deposit, the following charges also apply:
- If cancelled up to 25 days prior to pick-up No Fee
- If cancelled from 24 to 10 days prior to pick-up 20% of total rental
- If cancelled 9 to 4 days prior to pick-up 50% of total Rental
- If cancelled 3 days prior or on day of pick up or No-Show 100% of total Rental
- If returned early for any reason whatsoever there is no refund available for the unused days.
Please note:
- This document contains a summary of some of the rental conditions. For detailed conditions, refer to the rental agreement upon caravan or camper trailer collection.
- Vehicle rates and the Britz Bonus Pack quoted in this document are inclusive of Goods and Services Tax (GST) and are in Australian dollars.
- It is the hirer’s responsibility to ensure their vehicle complies with the requirements of towing the caravan or camper trailer. Should a vehicle not comply the rental will be refused.
- This offer is available to/from Melbourne, Sydney and Brisbane. Darwin rentals are also available for the camper trailer; however no one-way rentals are available to/from Darwin. The caravan is not available in Darwin.
- All rates and conditions are subject to change as required and without prior notification.
Towing Advice with Private (Non-Britz) vehicle
It is required that the private vehicle used to tow the Britz caravan or camper trailer will be the same vehicle used to collect the caravan or camper trailer from the Britz depot and will be the same vehicle towing the caravan or camper trailer for the duration of the hire period.
The private vehicle must be comprehensively insured and be registered during the hire period of the caravan or camper trailer. Proof of both requirements being met is required upon caravan or camper trailer collection. Failure to adhere will result in refusal to rent the caravan or camper trailer.
Please take note of the weight (tare and tow ball weights) of the caravan and camper trailer (available from Britz) and ensure the towing vehicle complies. The rental will be refused if compliance is not evident and it is the hirer’s responsibility to ensure compliance.
In the event of rental refusal full cancellation costs will apply and the hirer will not be given any refunds.
Advice on the correct hitching and un-hitching of the caravan or camper trailer is provided on collection however it is the hirer’s responsibility to ensure correct procedures are followed during the hire.
DELIVERY OPTION
Britz offer a delivery service to customers who may not want to tow or have the means to tow a caravan or camper trailer. The delivery location must be within a maximum of 200kms from the branch (maximum 400kms round trip). It is required in this instance that customers can come to one of the Britz branches in advance of the hire taking place and within business hours to pre-pay in full the rental charges and the security deposit (refer to the security deposit section for more information about security deposits).
The service requires that you have booked a campsite at a commercial campground for the duration of the hire. Britz will deliver the camper trailer or caravan to the booked site and meet you there. Alternatively Britz can deliver the product to a private residence to be set up on site. The cost for this service is the hire charge plus $1.50 per kilometre to deliver and collect the caravan or camper trailer, in both cases this is a round trip service charge. The caravan or camper trailer must stay on the site it is delivered.
This service is on request and is subject to availability and distance.
INCLUDED IN GROSS RATES
- Caravan or camper trailer Liability (liability applies, see information under the heading “for your protection – caravan or camper trailer liability”)
- 10% GST*
- 3% Administration fee*
- Linen & Bedding*
- Kitchen equipment*
- General equipment*
- Travel wallet including map of Australia with driving tips and travel information
- Magazine with discounts to tourist attractions
* Goods and Services Tax (GST) - GST is an Australian Federal Government imposed tax. GST is included in all Britz rates and is currently 10%. Britz reserves the right to amend GST upon Government intervention.
* Administration fee - A surcharge of 3% of the total cost will be levied to cover state government taxes, registration recovery, duties and administration costs. This fee is included in the gross daily hire rate.
* Linen and bedding includes pillow, pillowcase, sleeping bag, sheet and towel per person travelling.
* Kitchen equipment includes plates, bowls, cups, glasses, knives, forks, spoons, bottle/can opener, mixing bowls, colander, saucepans, frying pans, cooking utensils, chopping board, kettle, teapot, toaster and tea towel.
* General equipment includes pegs and clothesline, dustpan/brush, fire extinguisher, bucket/hose, broom, matches, ice cube tray, coat hangers (preliminary toilet chemicals are supplied with the caravan).
BRITZ BONUS PACK
The Britz Bonus Pack is gross AU$39 per day (maximum charge of AU$1,950 per rental) and is in addition to the daily gross caravan or camper trailer rate.
Inclusions are:
- Liability Reduction Option with a NIL excess*
- Pre-Purchase Gas (PGO)*
- Picnic table and chairs (chairs per person travelling)
* Liability Reduction Option – This option reduces the liability from AU$5,000 to NIL.
* Pre-Purchase Gas Option (PGO) allows the customer to return the caravan or camper trailer without the need for the gas bottles to be replenished. The gas bottle is used to operate the gas stove and to heat the hot water where a hot water facility exists. This option can be purchased separately if the Bonus Pack has not been selected. See “additional products and services” for costs.
FOR YOUR PROTECTION – CARAVAN/CAMPER TRAILER LIABILITY#
Personal injury is covered in most cases through Registration Third Party insurance. Britz strongly recommends that all people travelling in Australia take out personal travel insurance.
Damages, however sustained to the private vehicle and third party property are the hirer’s own responsibility. Britz is not responsible for any damages caused to or by the private vehicle.
# In the USA a liability is referred to as the “deductible”.
All caravans and camper trailers are insured for damage to the caravan and camper trailer. The hirer is responsible for the first AU$5,000 (“the liability”) of the cost of damage to the rented caravan or camper trailer, including single vehicle accident, tyre damage, towing and recovery costs, theft, fire, break-in or vandalism with the exception of the ‘exclusions’. This also includes the cost of the daily rental for the period the caravan or camper trailer is unable to be rented whilst being repaired.
The liability is applicable regardless of who is at fault and must be paid at the time the accident report is completed, not at the completion of the rental. The liability will be refunded if Britz is successful in recovering the cost of the damages from the Third Party. Please note that Third Party claims can take months to resolve.
The liability applies in respect of each claim, not rental.
Please see the ‘Exclusions’ section below, whereby all liability cover will be made void.
This AU$5,000 liability can be reduced, in most circumstances, by the purchase of the Liability Reduction Option or the Britz Bonus Pack.
Liability Reduction Option
Cost per day Liability reduced to
AU$30 (max charge AU$1,500) $500
When Liability Reduction Option 2 has been purchased the hirer will be responsible for the first AU$500 (“the liability”) of the cost of damage to the rented caravan or camper trailer. This includes single vehicle accident, tyre damage, towing and recovery costs, theft, fire, break-in or vandalism with the exception of the ‘exclusions’. This also includes the cost of the daily rental for the period the caravan or camper trailer is unable to be rented whilst being repaired.
The liability applies in respect of each claim, not rental.
Note: The Liability Reduction Option with a NIL liability is included in the Britz Bonus Pack
Please see the ‘Exclusions’ section below, whereby all liability cover will be made void.
BRITZ STRONGLY RECOMMENDS OUR CUSTOMERS TAKE THE BONUS PACK FOR TRAVEL WITH PEACE OF MIND.
EXCLUSIONS
All liability cover will be made void if any of the following ‘Exclusions’ are breached:
1. Overhead and underbody damage to the caravan or camper trailer;
2. Damage however caused to the awning affixed to the caravan or camper trailer;
3. Any damage sustained to the caravan or camper trailer due to being taken on an un-sealed road or offroad conditions;
4. If any article or object is tied or carried on the roof section of the caravan or camper trailer;
5. Hard items like esky’s, boxes etc are not to be stored in the caravan or camper trailer that may mark the floor and/or fittings and no LPG gas heaters are to be used in the camper trailer;
6. Modifications are not permissible to the caravan or camper trailer;
7. No items provided in the caravan or camper trailer are to be substituted and/or replaced without permission;
8. Damage sustained to caravan or camper trailers tyres and rims outside of normal wear and tear;
9. Damage caused to the caravan or camper trailer because total load (kg) has exceeded recommended load as stated in the specifications requirements or the certified load capacity of the tow bar. Caravans and camper trailers are not to be used for the purpose of transporting and haulage of goods other than what might be reasonably expected of a leisure rental;
10. Any water related damage which includes, but is not limited to:
a) caravan or camper trailer submersion or part thereof
b) creek or river crossing
c) taking the caravan or camper trailer through flooded areas
d) beach driving;
11. Personal belongings are the hirers own responsibility. Britz recommends the hirer does not leave valuables in the caravan or camper trailer and that they have travel insurance to cover for the loss/damage of personal belongings;
12. Any damage caused by willful misconduct (e.g. sitting or standing on the roof of the caravan and/or camper trailer);
13. A single vehicle, caravan or camper trailer roll over occurs;
14. The caravan and/or camper trailer is not permitted above the snowline;
15. Any damage caused to the caravan or camper trailer while under the influence of alcohol or drugs;
16. The cost to retrieve or recover a caravan or camper trailer which may include, but is not limited to a caravan or camper trailer that has become bogged, submerged, caught, trapped, stuck or restricted in anyway and/or has been abandoned;
17. The cost to replace keys, which have been lost or retrieval of keys, which have been locked in a vehicle, caravan or camper trailer;
18. The tow vehicle and the caravan or camper trailer may only be used to carry the maximum number of passengers as dictated by the vehicle type. If more passengers are carried than what is allowed Britz does not accept any liability. Passengers cannot travel in the caravan or camper trailer while being towed;
19. Drivers not identified on the rental agreement and/or drivers that have a licence that has been cancelled or suspended and/or drivers who have a licence that is classified as a learners or probationary licence;
20. Drivers under the age of 25 years are not permitted to tow the caravan or camper trailer;
21. Caravans and camper trailers cannot be un-hitched from the vehicle that arrived to collect the caravan or camper trailer and towed by another vehicle that is unknown to Britz and/or where permission has not been sourced in advance for this scenario to take place;
22. Any damage caused due to incorrect un-hitching or hitching of the caravan or camper trailer;
23. In the case of Britz delivering a caravan or camper trailer to a pre-booked site on behalf of a hirer the caravan or camper trailer cannot be moved from this site by an unknown vehicle;
24. The hirer’s private vehicle not does comply with the requirements to tow a caravan or camper trailer;
25. The hirer does not have comprehensive motor vehicle insurance on the private vehicle and/or the private vehicle is not registered during the hire.
26. Damages, however sustained to the private vehicle or Third party property are the hirer’s own responsibility. Britz is not responsible for any damages to the private vehicle or Third party property.
In the case of clause 24 and 25 if it is apparent upon caravan or camper trailer collection that the private vehicle is not suitable to tow and/or the private vehicle is not comprehensively insured, is unregistered or will become unregistered or uninsured during the hire, the rental will be refused. In this scenario full cancellation costs will be incurred and the hirer will not be entitled to any refund.
SECURITY DEPOSIT
Upon caravan or camper trailer collection, a security deposit is required. The amount is determined by the Liability Reduction Option selected.
For security purposes, only a credit card can be used to provide a security deposit. The credit card holder must be present and able to sign for the security deposit upon collection. The credit card holder is jointly and severally liable for any damage to the rental vehicle, caravan and/or camper trailer. Any type of pre-paid travel card is not acceptable as a means to provide a vehicle security deposit. Visa and MasterCard debit cards are acceptable provided the card is being used as a credit card.
Debited security deposits are subject to a 2% credit card administration fee in addition to the security deposit amount when the credit card used is either a Visa or MasterCard or 4.5% for American Express.
If a Liability Reduction Option is not selected, the security deposit is AU$5,000 payable by credit card. AU$1,500 is debited to the hirer’s credit card upon collection. For this reason it is important that the hirer have the funds available on the credit card and that the amount does not exceed the hirer’s daily withdrawal allowance available on the credit card. In the event of damage the remaining AU$3,500 will be collected at the time of damage report.
If the Liability Reduction Option or the Bonus Pack is selected the security deposit is AU$500.
The AU$500 is taken as an imprint to the hirer’s credit card upon collection. An imprint simply records a figure against the hirers credit card of AU$500 that Britz can then debit if required.
The security deposit is fully refundable, , including the credit card surcharge if the card used to provide the vehicle security deposit is a Visa or MasterCard provided the caravan or camper trailer is returned on time, to the correct location, undamaged, in a clean condition and with full fuel tanks (fuel being petrol or diesel) and gas bottles. Except where the customer has purchased PGO (PGO is included in the Britz Bonus Pack) failure to return the caravan or camper trailer with full LPG bottles will result in refill charges, which will be
advised upon return of the caravan and/or camper trailer.
Britz reserves the right to retain AU$220 for cleaning if the caravan or camper trailer if not returned in a clean condition. This includes smoking related cleaning, as smoking is not permitted in the caravan or camper trailer. The toilet where applicable and waste water tank must be emptied prior to the return of the caravan or camper trailer or an additional AU$125 soiling fee will be retained per item not emptied.
FOR SECURITY PURPOSES, ONLY THE HIRERS CREDIT CARD CAN BE USED FOR SECURITY DEPOSITS.
EXCHANGE RATE / CURRENCY VARIATIONS
All credit card transactions are conducted in Australian dollars. Due to exchange rate fluctuations and/or bank transaction fees there could be some variance amounts refunded compared to the amounts initially charged.
Britz does not accept any liability for variances up or down.
CREDIT CARDS
The credit card holder will be jointly and severally liable as a customer. Accepted credit cards are Visa Card, MasterCard and American Express. A non-refundable 2% administration fee will apply to all Visa and MasterCard transactions or 4.5% for American Express. Credit card administration fees also apply to debited security deposits and only the hirer’s credit card is acceptable to use for the purpose of the security deposit.
PERSONAL AND COMPANY CHEQUES
Personal and company cheques will not be accepted as payment for rentals at the time of pick-up. These must be received by Britz 14 working days prior to commencement of the hire/s.
CALCULATION ERRORS
Britz will not honour calculation errors. Should a calculation error occur Britz will charge for the shortfall.
AGENT NON-PAYMENT
In the case where pre-payment is required and this has not been made the hirer agrees to pay the full costs to Britz.
LICENCE
A current and full motor vehicle driver’s licence is required and must be produced upon caravan or camper trailer collection. Should a foreign licence be in a language other than English it must be accompanied by a current international driving permit issued in the same country as the driver’s licence was issued. An accredited English translation will be accepted in lieu of an international driving permit.
AGE RESTRICTIONS
Drivers must be 25 years of age or over.
ADDITIONAL PRODUCTS & SERVICES
To be requested at time of reservation or upon collection and paid by customer on the day of collection:
- Picnic Table AU$25 per rental
- Picnic Chair AU$18 per rental
- Baby / Booster seat AU$36 per rental
- Tent (4 person) AU$67 per rental
- Satellite Phone AU$18 per day plus call costs
- First Aid Kit AU$31 for purchase (In vehicle. If seal broken customer is charged)
- Souvenir Road Atlas AU$21 for purchase
- PGO – Pre-Purchase Gas Option (gas bottle used for cooking. Also used for hot water facilities in the caravan) AU$38 per bottle for caravan (2 x 9kg bottles) or camper trailer (1x 9kg gas bottle)
- Heater/Fan (240V) AU$16 per rental
- GPS AU$10 per day with a maximum charge of AU$100 per hire
- Esky AU$23 per rental
- Electrical Adaptor (240V) AU$14 for purchase Charges for additional products and services will be charged per hire.
Outdoor table and chairs and the pre-purchase gas option are included in the Britz Bonus Pack.
RENTAL DURATION AND RATE CALCULATION
- Rental days are charged per calendar day. When calculating the number of days a caravan or camper trailer is rented, the day of pick-up is counted as day one of the rental. The day of the caravans or camper trailers return is counted as the final day of the rental. Caravans and camper trailers are required to be collected and returned within business hours.
- Minimum rental period is 3 days, with the exception of one-way hires, which are subject to a 7-day minimum hire requirement. There are no one-way rentals available to/from Darwin.
- Minimum rental period is 10 days for rentals that collect between the 15 December and 05 January
- Minimum rental period is 7 days for rentals that collect between 04 April and 09 April 2012 (Easter long weekend dates subject to change annually).
- Minimum rental period is 7 days for hires that collect in Sydney over the Bathurst period and Melbourne over the Moto GP period (both events are typically held over long weekends in October – contact Reservations for exact details if required – minimum requirements are advised at time of quotation and booking).
- All caravan or camper trailer rentals to/from the Darwin location must be collected and returned between 01 April and 30 November 2012.
- Minimum rental period is subject to change during other peak periods and will be advised prior to make a booking.
- When a rental moves from one rate season into the next, the calculation is based on both rates.
- Rates are subject to change. If a rate change is made this will be effective from the next Monday. For this reason all quotes expire at the close of business each Sunday.
- Late pick-up or early return of the caravan or camper trailer does not entitle the hirer to any refund of the unused portion of the rental.
- These rates and terms may not apply to rentals exceeding 100 days, which includes multihires. Requests for quotes/bookings should be directed first to Reservations.
- If the customer wishes to extend the rental whilst on hire, they must first obtain authorisation from Reservations or any of the Britz branches. The rental extension is subject to caravan or camper trailer availability. The cost of an extended rental must be paid by credit card over the telephone on confirmation of the rental extension. The rate charged will not reflect the original rate booked. Failure to obtain authorisation will result in a daily fee of AU$300 in addition to the daily rate.
ROAD RESTRICTIONS
- Caravans and camper trailers can only be towed on sealed/bitumen roads and are not suitable for off-road conditions. The only exceptions to this are well-maintained access roads of less than twelve kilometres to recognised campgrounds and well-maintained, recognised roads on Kangaroo Island (South Australia).
Britz reserves the right at its sole discretion to restrict caravan or camper trailer movements in certain areas due to adverse road or weather conditions, and the distance to nominated destinations in relation to the length of the hire period.
CHANGE OF DROP-OFF DESTINATION
If the customer wishes to change the drop-off destination, they must first obtain authorisation from the Reservations or Scheduling departments.
Subject to the change being approved, an additional charge of up to AU$1,000 may apply.
BOOKING AMENDMENTS
All amendments to bookings are subject to availability of the caravan or camper trailer and/or package.
Different rates may apply based on the amendment made.
MULTIPLE RENTALS
Should a customer have more than one consecutive rental they can be combined to qualify for longer-term hire discounts off the daily hire rate for the caravan/camper trailer. Consecutive hire in Australia of the same product can be combined to qualify if the collection date/s are within a 3-month period. For all rentals to qualify each booking needs to be made at the same time. If a customer makes another booking at a later time, the new booking can be combined to qualify if the collection date/s are within a 3-month period however; the original booking/s will only qualify for a discount if the booking/s are not already travelling or travelled.
Longer-term discounts must be requested at the time of booking.
If multiple hires are within the same country and total days exceed 50 days only the maximum charge applicable to the Liability Reduction Option or the Britz Bonus Pack will apply.
If multiple hires total more than 100 days these rates and terms do not apply. Requests for quotes/bookings of more than 100 days should be directed first to Reservations.
Security deposits can be transferred between most multiple rentals.
ONE-WAY RENTALS
- One-way rentals are available between Melbourne, Sydney and Brisbane.
- No one-way rentals are available to/from our Darwin location.
- Minimum rental period for one-way hires is 7 days.
- A one-way fee of AU$350 applies to the caravan or camper trailer rental.
- The one-way fee if applicable is charged per hire.
TRANSFERS
Britz clients will need to make their own way to and from the Britz branch, at their own expense.
INFRINGEMENTS AND ADMINISTRATION FEES
Britz reserves the right to charge the hirer for any speeding, toll way or parking fines and/or caravan or camper trailer damage including Third Party property damage not reported on return. In addition to these costs, Britz reserve the right to charge for associated administration costs for processing the fines (irrespective of liability) and/or all claims in the event of the customer not having a NIL liability. In addition to the costs associated per fine and/or claim, an administration fee of AU$60 will be applicable.
CUSTOMER CARE ON-ROAD ASSISTANCE – CARAVAN OR CAMPER TRAILER
Any problems associated with the caravan or camper trailer, including equipment failure, must be reported to Britz as soon as possible and within 24 hours in order to give Britz the opportunity to rectify the problem during the rental. Failure to do so will compromise any claims for compensation. Britz do not accept liability for any claims submitted after this period.
REPAIRS
Repairs to the caravan or camper trailer up to AU$200 may be effected without authorisation and will be reimbursed upon presentation of a receipt. For amounts over AU$200, Britz will need to be informed in advance. Repairs will be approved provided the customer was not directly responsible for the damage. GST receipts must be submitted for any repair or the claim will not be paid.
CHANGE OF CARAVAN OR CAMPER TRAILER
Should the caravan or camper trailer booked be unavailable through unforeseen circumstances, Britz reserve the right to substitute an alternative without prior notification and at no extra cost. This shall not constitute a breach of contract and does not entitle the hirer to a refund.
LIMIT of LIABILITY
In the event of no alternative caravan or camper trailer being available our liability is limited to a refund of the hire charge or in the case of mechanical failure (unless caused by the hirer) the remainder of the hire period.
CARAVAN OR CAMPER TRAILER CATEGORY
Cannot be requested by make or model, only by category.
VOLUNTARY DOWNGRADE
Should the hirer decide to take a lesser product than booked they will not be entitled to any refund.
IMPORTANT
Britz reserves the right to refuse any rental at its discretion.
ANIMALS
No animals are permitted in our vehicles, caravans or camper trailers excluding guide dogs.
DISCLAIMER
Illustrations and text in any of our documentation, brochures or website are subject to change. Images are a representation only of the caravan or camper trailer depicted. Variances in the products offered for rental may
occur due to substitutions made by Britz or modifications and/or upgrades to the design made by the manufacturer.
Terms of booking on this website
Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.
Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.
When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.
While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.
Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.
Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 1.75% credit card charge will be added when your payment is processed.
A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.
If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.
Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.
Amendments
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Motorhome rental alterations (all charges stated in local currency):
To change dates or times that result in a recalculation of rental rates, or to change vehicles or locations: 75.00
To add or remove extras to/from confirmed booking: 20.00
The alteration fee will not be charged if your alteration request is not possible.
Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.
Refund Policy
We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds or penalties are detailed in the terms and conditions of your selected vehicle that you are asked to read and accept at time of booking. In the event you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.
This website is owned and operated by Motorhome Republic Ltd, a global leader in motorhome rental distribution. Our financial centre and marketing office is based at Level 4 Excelsior House, 6 Commerce St , Auckland, New Zealand. Thank you for booking with us.
Britz Cararvans AU Rental Terms for travel between 01-Apr-2012 and 31-Mar-2013
IMPORTANT INFORMATION ABOUT YOUR RENTALSOn arrival you will be required to sign a rental agreement with the operators of Britz Campers Australia. Here is a summary of their terms and conditions.
DEFINITIONS
The following definitions apply for the Terms and Conditions for Britz Campers Australia.
- The Supplier means the operator of Britz Campers Australia.
- The Client is also referred to as the hirer (s) or renter (s).
* The initial deposit paid is non-refundable. Payment will be deducted from your nominated credit card at the time of confirmation.
* The balance payable is due to the supplier upon collection of your vehicle.
* A bond amount of AU$5,000 is also due upon arrival (Liability and Bond Reduction Option is available be selected at extra cost). This amount is deducted from your credit card is fully refundable when the vehicle is returned to the correct location on time, is full of fuel and all other terms of the Rental Contract have been complied with. Please read the Terms and Conditions for full details.
Note: full balance of payment (including the deposit) will be collected at the time of confirmation if you have elected to process your booking in a currency different to AUD.
CANCELLATION POLICY
The initial deposit paid is non-refundable. In addition to forfeiting your deposit, the following charges also apply:
- If cancelled up to 25 days prior to pick-up No Fee
- If cancelled from 24 to 10 days prior to pick-up 20% of total rental
- If cancelled 9 to 4 days prior to pick-up 50% of total Rental
- If cancelled 3 days prior or on day of pick up or No-Show 100% of total Rental
- If returned early for any reason whatsoever there is no refund available for the unused days.
Please note:
- This document contains a summary of some of the rental conditions. For detailed conditions, refer to the rental agreement upon caravan or camper trailer collection.
- Vehicle rates and the Britz Bonus Pack quoted in this document are inclusive of Goods and Services Tax (GST) and are in Australian dollars.
- It is the hirer’s responsibility to ensure their vehicle complies with the requirements of towing the caravan or camper trailer. Should a vehicle not comply the rental will be refused.
- This offer is available to/from Melbourne, Sydney and Brisbane. Darwin rentals are also available for the camper trailer; however no one-way rentals are available to/from Darwin. The caravan is not available in Darwin.
- All rates and conditions are subject to change as required and without prior notification.
Towing Advice with Private (Non-Britz) vehicle
It is required that the private vehicle used to tow the Britz caravan or camper trailer will be the same vehicle used to collect the caravan or camper trailer from the Britz depot and will be the same vehicle towing the caravan or camper trailer for the duration of the hire period.
The private vehicle must be comprehensively insured and be registered during the hire period of the caravan or camper trailer. Proof of both requirements being met is required upon caravan or camper trailer collection. Failure to adhere will result in refusal to rent the caravan or camper trailer.
Please take note of the weight (tare and tow ball weights) of the caravan and camper trailer (available from Britz) and ensure the towing vehicle complies. The rental will be refused if compliance is not evident and it is the hirer’s responsibility to ensure compliance.
In the event of rental refusal full cancellation costs will apply and the hirer will not be given any refunds.
Advice on the correct hitching and un-hitching of the caravan or camper trailer is provided on collection however it is the hirer’s responsibility to ensure correct procedures are followed during the hire.
DELIVERY OPTION
Britz offer a delivery service to customers who may not want to tow or have the means to tow a caravan or camper trailer. The delivery location must be within a maximum of 200kms from the branch (maximum 400kms round trip). It is required in this instance that customers can come to one of the Britz branches in advance of the hire taking place and within business hours to pre-pay in full the rental charges and the security deposit (refer to the security deposit section for more information about security deposits).
The service requires that you have booked a campsite at a commercial campground for the duration of the hire. Britz will deliver the camper trailer or caravan to the booked site and meet you there. Alternatively Britz can deliver the product to a private residence to be set up on site. The cost for this service is the hire charge plus $1.50 per kilometre to deliver and collect the caravan or camper trailer, in both cases this is a round trip service charge. The caravan or camper trailer must stay on the site it is delivered.
This service is on request and is subject to availability and distance.
INCLUDED IN GROSS RATES
- Caravan or camper trailer Liability (liability applies, see information under the heading “for your protection – caravan or camper trailer liability”)
- 10% GST*
- 3% Administration fee*
- Linen & Bedding*
- Kitchen equipment*
- General equipment*
- Travel wallet including map of Australia with driving tips and travel information
- Magazine with discounts to tourist attractions
* Goods and Services Tax (GST) - GST is an Australian Federal Government imposed tax. GST is included in all Britz rates and is currently 10%. Britz reserves the right to amend GST upon Government intervention.
* Administration fee - A surcharge of 3% of the total cost will be levied to cover state government taxes, registration recovery, duties and administration costs. This fee is included in the gross daily hire rate.
* Linen and bedding includes pillow, pillowcase, sleeping bag, sheet and towel per person travelling.
* Kitchen equipment includes plates, bowls, cups, glasses, knives, forks, spoons, bottle/can opener, mixing bowls, colander, saucepans, frying pans, cooking utensils, chopping board, kettle, teapot, toaster and tea towel.
* General equipment includes pegs and clothesline, dustpan/brush, fire extinguisher, bucket/hose, broom, matches, ice cube tray, coat hangers (preliminary toilet chemicals are supplied with the caravan).
BRITZ BONUS PACK
The Britz Bonus Pack is gross AU$39 per day (maximum charge of AU$1,950 per rental) and is in addition to the daily gross caravan or camper trailer rate.
Inclusions are:
- Liability Reduction Option with a NIL excess*
- Pre-Purchase Gas (PGO)*
- Picnic table and chairs (chairs per person travelling)
* Liability Reduction Option – This option reduces the liability from AU$5,000 to NIL.
* Pre-Purchase Gas Option (PGO) allows the customer to return the caravan or camper trailer without the need for the gas bottles to be replenished. The gas bottle is used to operate the gas stove and to heat the hot water where a hot water facility exists. This option can be purchased separately if the Bonus Pack has not been selected. See “additional products and services” for costs.
FOR YOUR PROTECTION – CARAVAN/CAMPER TRAILER LIABILITY#
Personal injury is covered in most cases through Registration Third Party insurance. Britz strongly recommends that all people travelling in Australia take out personal travel insurance.
Damages, however sustained to the private vehicle and third party property are the hirer’s own responsibility. Britz is not responsible for any damages caused to or by the private vehicle.
# In the USA a liability is referred to as the “deductible”.
All caravans and camper trailers are insured for damage to the caravan and camper trailer. The hirer is responsible for the first AU$5,000 (“the liability”) of the cost of damage to the rented caravan or camper trailer, including single vehicle accident, tyre damage, towing and recovery costs, theft, fire, break-in or vandalism with the exception of the ‘exclusions’. This also includes the cost of the daily rental for the period the caravan or camper trailer is unable to be rented whilst being repaired.
The liability is applicable regardless of who is at fault and must be paid at the time the accident report is completed, not at the completion of the rental. The liability will be refunded if Britz is successful in recovering the cost of the damages from the Third Party. Please note that Third Party claims can take months to resolve.
The liability applies in respect of each claim, not rental.
Please see the ‘Exclusions’ section below, whereby all liability cover will be made void.
This AU$5,000 liability can be reduced, in most circumstances, by the purchase of the Liability Reduction Option or the Britz Bonus Pack.
Liability Reduction Option
Cost per day Liability reduced to
AU$30 (max charge AU$1,500) $500
When Liability Reduction Option 2 has been purchased the hirer will be responsible for the first AU$500 (“the liability”) of the cost of damage to the rented caravan or camper trailer. This includes single vehicle accident, tyre damage, towing and recovery costs, theft, fire, break-in or vandalism with the exception of the ‘exclusions’. This also includes the cost of the daily rental for the period the caravan or camper trailer is unable to be rented whilst being repaired.
The liability applies in respect of each claim, not rental.
Note: The Liability Reduction Option with a NIL liability is included in the Britz Bonus Pack
Please see the ‘Exclusions’ section below, whereby all liability cover will be made void.
BRITZ STRONGLY RECOMMENDS OUR CUSTOMERS TAKE THE BONUS PACK FOR TRAVEL WITH PEACE OF MIND.
EXCLUSIONS
All liability cover will be made void if any of the following ‘Exclusions’ are breached:
1. Overhead and underbody damage to the caravan or camper trailer;
2. Damage however caused to the awning affixed to the caravan or camper trailer;
3. Any damage sustained to the caravan or camper trailer due to being taken on an un-sealed road or offroad conditions;
4. If any article or object is tied or carried on the roof section of the caravan or camper trailer;
5. Hard items like esky’s, boxes etc are not to be stored in the caravan or camper trailer that may mark the floor and/or fittings and no LPG gas heaters are to be used in the camper trailer;
6. Modifications are not permissible to the caravan or camper trailer;
7. No items provided in the caravan or camper trailer are to be substituted and/or replaced without permission;
8. Damage sustained to caravan or camper trailers tyres and rims outside of normal wear and tear;
9. Damage caused to the caravan or camper trailer because total load (kg) has exceeded recommended load as stated in the specifications requirements or the certified load capacity of the tow bar. Caravans and camper trailers are not to be used for the purpose of transporting and haulage of goods other than what might be reasonably expected of a leisure rental;
10. Any water related damage which includes, but is not limited to:
a) caravan or camper trailer submersion or part thereof
b) creek or river crossing
c) taking the caravan or camper trailer through flooded areas
d) beach driving;
11. Personal belongings are the hirers own responsibility. Britz recommends the hirer does not leave valuables in the caravan or camper trailer and that they have travel insurance to cover for the loss/damage of personal belongings;
12. Any damage caused by willful misconduct (e.g. sitting or standing on the roof of the caravan and/or camper trailer);
13. A single vehicle, caravan or camper trailer roll over occurs;
14. The caravan and/or camper trailer is not permitted above the snowline;
15. Any damage caused to the caravan or camper trailer while under the influence of alcohol or drugs;
16. The cost to retrieve or recover a caravan or camper trailer which may include, but is not limited to a caravan or camper trailer that has become bogged, submerged, caught, trapped, stuck or restricted in anyway and/or has been abandoned;
17. The cost to replace keys, which have been lost or retrieval of keys, which have been locked in a vehicle, caravan or camper trailer;
18. The tow vehicle and the caravan or camper trailer may only be used to carry the maximum number of passengers as dictated by the vehicle type. If more passengers are carried than what is allowed Britz does not accept any liability. Passengers cannot travel in the caravan or camper trailer while being towed;
19. Drivers not identified on the rental agreement and/or drivers that have a licence that has been cancelled or suspended and/or drivers who have a licence that is classified as a learners or probationary licence;
20. Drivers under the age of 25 years are not permitted to tow the caravan or camper trailer;
21. Caravans and camper trailers cannot be un-hitched from the vehicle that arrived to collect the caravan or camper trailer and towed by another vehicle that is unknown to Britz and/or where permission has not been sourced in advance for this scenario to take place;
22. Any damage caused due to incorrect un-hitching or hitching of the caravan or camper trailer;
23. In the case of Britz delivering a caravan or camper trailer to a pre-booked site on behalf of a hirer the caravan or camper trailer cannot be moved from this site by an unknown vehicle;
24. The hirer’s private vehicle not does comply with the requirements to tow a caravan or camper trailer;
25. The hirer does not have comprehensive motor vehicle insurance on the private vehicle and/or the private vehicle is not registered during the hire.
26. Damages, however sustained to the private vehicle or Third party property are the hirer’s own responsibility. Britz is not responsible for any damages to the private vehicle or Third party property.
In the case of clause 24 and 25 if it is apparent upon caravan or camper trailer collection that the private vehicle is not suitable to tow and/or the private vehicle is not comprehensively insured, is unregistered or will become unregistered or uninsured during the hire, the rental will be refused. In this scenario full cancellation costs will be incurred and the hirer will not be entitled to any refund.
SECURITY DEPOSIT
Upon caravan or camper trailer collection, a security deposit is required. The amount is determined by the Liability Reduction Option selected.
For security purposes, only a credit card can be used to provide a security deposit. The credit card holder must be present and able to sign for the security deposit upon collection. The credit card holder is jointly and severally liable for any damage to the rental vehicle, caravan and/or camper trailer. Any type of pre-paid travel card is not acceptable as a means to provide a vehicle security deposit. Visa and MasterCard debit cards are acceptable provided the card is being used as a credit card.
Debited security deposits are subject to a 2% credit card administration fee in addition to the security deposit amount when the credit card used is either a Visa or MasterCard or 4.5% for American Express.
If a Liability Reduction Option is not selected, the security deposit is AU$5,000 payable by credit card. AU$1,500 is debited to the hirer’s credit card upon collection. For this reason it is important that the hirer have the funds available on the credit card and that the amount does not exceed the hirer’s daily withdrawal allowance available on the credit card. In the event of damage the remaining AU$3,500 will be collected at the time of damage report.
If the Liability Reduction Option or the Bonus Pack is selected the security deposit is AU$500.
The AU$500 is taken as an imprint to the hirer’s credit card upon collection. An imprint simply records a figure against the hirers credit card of AU$500 that Britz can then debit if required.
The security deposit is fully refundable, , including the credit card surcharge if the card used to provide the vehicle security deposit is a Visa or MasterCard provided the caravan or camper trailer is returned on time, to the correct location, undamaged, in a clean condition and with full fuel tanks (fuel being petrol or diesel) and gas bottles. Except where the customer has purchased PGO (PGO is included in the Britz Bonus Pack) failure to return the caravan or camper trailer with full LPG bottles will result in refill charges, which will be
advised upon return of the caravan and/or camper trailer.
Britz reserves the right to retain AU$220 for cleaning if the caravan or camper trailer if not returned in a clean condition. This includes smoking related cleaning, as smoking is not permitted in the caravan or camper trailer. The toilet where applicable and waste water tank must be emptied prior to the return of the caravan or camper trailer or an additional AU$125 soiling fee will be retained per item not emptied.
FOR SECURITY PURPOSES, ONLY THE HIRERS CREDIT CARD CAN BE USED FOR SECURITY DEPOSITS.
EXCHANGE RATE / CURRENCY VARIATIONS
All credit card transactions are conducted in Australian dollars. Due to exchange rate fluctuations and/or bank transaction fees there could be some variance amounts refunded compared to the amounts initially charged.
Britz does not accept any liability for variances up or down.
CREDIT CARDS
The credit card holder will be jointly and severally liable as a customer. Accepted credit cards are Visa Card, MasterCard and American Express. A non-refundable 2% administration fee will apply to all Visa and MasterCard transactions or 4.5% for American Express. Credit card administration fees also apply to debited security deposits and only the hirer’s credit card is acceptable to use for the purpose of the security deposit.
PERSONAL AND COMPANY CHEQUES
Personal and company cheques will not be accepted as payment for rentals at the time of pick-up. These must be received by Britz 14 working days prior to commencement of the hire/s.
CALCULATION ERRORS
Britz will not honour calculation errors. Should a calculation error occur Britz will charge for the shortfall.
AGENT NON-PAYMENT
In the case where pre-payment is required and this has not been made the hirer agrees to pay the full costs to Britz.
LICENCE
A current and full motor vehicle driver’s licence is required and must be produced upon caravan or camper trailer collection. Should a foreign licence be in a language other than English it must be accompanied by a current international driving permit issued in the same country as the driver’s licence was issued. An accredited English translation will be accepted in lieu of an international driving permit.
AGE RESTRICTIONS
Drivers must be 25 years of age or over.
ADDITIONAL PRODUCTS & SERVICES
To be requested at time of reservation or upon collection and paid by customer on the day of collection:
- Picnic Table AU$25 per rental
- Picnic Chair AU$18 per rental
- Baby / Booster seat AU$36 per rental
- Tent (4 person) AU$67 per rental
- Satellite Phone AU$18 per day plus call costs
- First Aid Kit AU$31 for purchase (In vehicle. If seal broken customer is charged)
- Souvenir Road Atlas AU$21 for purchase
- PGO – Pre-Purchase Gas Option (gas bottle used for cooking. Also used for hot water facilities in the caravan) AU$38 per bottle for caravan (2 x 9kg bottles) or camper trailer (1x 9kg gas bottle)
- Heater/Fan (240V) AU$16 per rental
- GPS AU$10 per day with a maximum charge of AU$100 per hire
- Esky AU$23 per rental
- Electrical Adaptor (240V) AU$14 for purchase Charges for additional products and services will be charged per hire.
Outdoor table and chairs and the pre-purchase gas option are included in the Britz Bonus Pack.
RENTAL DURATION AND RATE CALCULATION
- Rental days are charged per calendar day. When calculating the number of days a caravan or camper trailer is rented, the day of pick-up is counted as day one of the rental. The day of the caravans or camper trailers return is counted as the final day of the rental. Caravans and camper trailers are required to be collected and returned within business hours.
- Minimum rental period is 3 days, with the exception of one-way hires, which are subject to a 7-day minimum hire requirement. There are no one-way rentals available to/from Darwin.
- Minimum rental period is 10 days for rentals that collect between the 15 December and 05 January
- Minimum rental period is 7 days for rentals that collect between 04 April and 09 April 2012 (Easter long weekend dates subject to change annually).
- Minimum rental period is 7 days for hires that collect in Sydney over the Bathurst period and Melbourne over the Moto GP period (both events are typically held over long weekends in October – contact Reservations for exact details if required – minimum requirements are advised at time of quotation and booking).
- All caravan or camper trailer rentals to/from the Darwin location must be collected and returned between 01 April and 30 November 2012.
- Minimum rental period is subject to change during other peak periods and will be advised prior to make a booking.
- When a rental moves from one rate season into the next, the calculation is based on both rates.
- Rates are subject to change. If a rate change is made this will be effective from the next Monday. For this reason all quotes expire at the close of business each Sunday.
- Late pick-up or early return of the caravan or camper trailer does not entitle the hirer to any refund of the unused portion of the rental.
- These rates and terms may not apply to rentals exceeding 100 days, which includes multihires. Requests for quotes/bookings should be directed first to Reservations.
- If the customer wishes to extend the rental whilst on hire, they must first obtain authorisation from Reservations or any of the Britz branches. The rental extension is subject to caravan or camper trailer availability. The cost of an extended rental must be paid by credit card over the telephone on confirmation of the rental extension. The rate charged will not reflect the original rate booked. Failure to obtain authorisation will result in a daily fee of AU$300 in addition to the daily rate.
ROAD RESTRICTIONS
- Caravans and camper trailers can only be towed on sealed/bitumen roads and are not suitable for off-road conditions. The only exceptions to this are well-maintained access roads of less than twelve kilometres to recognised campgrounds and well-maintained, recognised roads on Kangaroo Island (South Australia).
Britz reserves the right at its sole discretion to restrict caravan or camper trailer movements in certain areas due to adverse road or weather conditions, and the distance to nominated destinations in relation to the length of the hire period.
CHANGE OF DROP-OFF DESTINATION
If the customer wishes to change the drop-off destination, they must first obtain authorisation from the Reservations or Scheduling departments.
Subject to the change being approved, an additional charge of up to AU$1,000 may apply.
BOOKING AMENDMENTS
All amendments to bookings are subject to availability of the caravan or camper trailer and/or package.
Different rates may apply based on the amendment made.
MULTIPLE RENTALS
Should a customer have more than one consecutive rental they can be combined to qualify for longer-term hire discounts off the daily hire rate for the caravan/camper trailer. Consecutive hire in Australia of the same product can be combined to qualify if the collection date/s are within a 3-month period. For all rentals to qualify each booking needs to be made at the same time. If a customer makes another booking at a later time, the new booking can be combined to qualify if the collection date/s are within a 3-month period however; the original booking/s will only qualify for a discount if the booking/s are not already travelling or travelled.
Longer-term discounts must be requested at the time of booking.
If multiple hires are within the same country and total days exceed 50 days only the maximum charge applicable to the Liability Reduction Option or the Britz Bonus Pack will apply.
If multiple hires total more than 100 days these rates and terms do not apply. Requests for quotes/bookings of more than 100 days should be directed first to Reservations.
Security deposits can be transferred between most multiple rentals.
ONE-WAY RENTALS
- One-way rentals are available between Melbourne, Sydney and Brisbane.
- No one-way rentals are available to/from our Darwin location.
- Minimum rental period for one-way hires is 7 days.
- A one-way fee of AU$350 applies to the caravan or camper trailer rental.
- The one-way fee if applicable is charged per hire.
TRANSFERS
Britz clients will need to make their own way to and from the Britz branch, at their own expense.
INFRINGEMENTS AND ADMINISTRATION FEES
Britz reserves the right to charge the hirer for any speeding, toll way or parking fines and/or caravan or camper trailer damage including Third Party property damage not reported on return. In addition to these costs, Britz reserve the right to charge for associated administration costs for processing the fines (irrespective of liability) and/or all claims in the event of the customer not having a NIL liability. In addition to the costs associated per fine and/or claim, an administration fee of AU$60 will be applicable.
CUSTOMER CARE ON-ROAD ASSISTANCE – CARAVAN OR CAMPER TRAILER
Any problems associated with the caravan or camper trailer, including equipment failure, must be reported to Britz as soon as possible and within 24 hours in order to give Britz the opportunity to rectify the problem during the rental. Failure to do so will compromise any claims for compensation. Britz do not accept liability for any claims submitted after this period.
REPAIRS
Repairs to the caravan or camper trailer up to AU$200 may be effected without authorisation and will be reimbursed upon presentation of a receipt. For amounts over AU$200, Britz will need to be informed in advance. Repairs will be approved provided the customer was not directly responsible for the damage. GST receipts must be submitted for any repair or the claim will not be paid.
CHANGE OF CARAVAN OR CAMPER TRAILER
Should the caravan or camper trailer booked be unavailable through unforeseen circumstances, Britz reserve the right to substitute an alternative without prior notification and at no extra cost. This shall not constitute a breach of contract and does not entitle the hirer to a refund.
LIMIT of LIABILITY
In the event of no alternative caravan or camper trailer being available our liability is limited to a refund of the hire charge or in the case of mechanical failure (unless caused by the hirer) the remainder of the hire period.
CARAVAN OR CAMPER TRAILER CATEGORY
Cannot be requested by make or model, only by category.
VOLUNTARY DOWNGRADE
Should the hirer decide to take a lesser product than booked they will not be entitled to any refund.
IMPORTANT
Britz reserves the right to refuse any rental at its discretion.
ANIMALS
No animals are permitted in our vehicles, caravans or camper trailers excluding guide dogs.
DISCLAIMER
Illustrations and text in any of our documentation, brochures or website are subject to change. Images are a representation only of the caravan or camper trailer depicted. Variances in the products offered for rental may
occur due to substitutions made by Britz or modifications and/or upgrades to the design made by the manufacturer.
Terms of booking on this website
Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.
Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.
When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.
While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.
Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.
Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 1.75% credit card charge will be added when your payment is processed.
A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.
If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.
Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.
Amendments
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Motorhome rental alterations (all charges stated in local currency):
To change dates or times that result in a recalculation of rental rates, or to change vehicles or locations: 75.00
To add or remove extras to/from confirmed booking: 20.00
The alteration fee will not be charged if your alteration request is not possible.
Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.
Refund Policy
We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds or penalties are detailed in the terms and conditions of your selected vehicle that you are asked to read and accept at time of booking. In the event you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.
This website is owned and operated by Motorhome Republic Ltd, a global leader in motorhome rental distribution. Our financial centre and marketing office is based at Level 4 Excelsior House, 6 Commerce St , Auckland, New Zealand. Thank you for booking with us.
Britz Cararvans AU Insurance
VALID FROM 1 APRIL 2011 TO 31 MARCH 2012.Liability Reduction Option
Cost per day Liability reduced to
AU$30 (max charge AU$1,500) $500
When Liability Reduction Option 2 has been purchased the hirer will be responsible for the first AU$500 (“the liability”) of the cost of damage to the rented caravan or camper trailer. This includes single vehicle accident, tyre damage, towing and recovery costs, theft, fire, break-in or vandalism with the exception of the ‘exclusions’. This also includes the cost of the daily rental for the period the caravan or camper trailer is unable to be rented whilst being repaired.
The liability applies in respect of each claim, not rental.
Note: The Liability Reduction Option with a NIL liability is included in the Britz Bonus Pack
Please see the ‘Exclusions’ section below, whereby all liability cover will be made void.
BRITZ STRONGLY RECOMMENDS OUR CUSTOMERS TAKE THE BONUS PACK FOR TRAVEL WITH PEACE OF MIND.
EXCLUSIONS:
All liability cover will be made void if any of the following ‘Exclusions’ are breached:
1. Overhead and underbody damage to the caravan or camper trailer;
2. Damage however caused to the awning affixed to the caravan or camper trailer;
3. Any damage sustained to the caravan or camper trailer due to being taken on an un-sealed road or offroad conditions;
4. If any article or object is tied or carried on the roof section of the caravan or camper trailer;
5. Hard items like esky’s, boxes etc are not to be stored in the caravan or camper trailer that may mark
the floor and/or fittings and no LPG gas heaters are to be used in the camper trailer;
6. Modifications are not permissible to the caravan or camper trailer;
7. No items provided in the caravan or camper trailer are to be substituted and/or replaced without permission;
8. Damage sustained to caravan or camper trailers tyres and rims outside of normal wear and tear;
9. Damage caused to the caravan or camper trailer because total load (kg) has exceeded recommended load as stated in the specifications requirements or the certified load capacity of the tow bar. Caravans and camper trailers are not to be used for the purpose of transporting and haulage of goods other than what might be reasonably expected of a leisure rental;
10. Any water related damage which includes, but is not limited to:
a) caravan or camper trailer submersion or part thereof
b) creek or river crossing
c) taking the caravan or camper trailer through flooded areas
d) beach driving;
11. Personal belongings are the hirers own responsibility. Britz recommends the hirer does not leave valuables in the caravan or camper trailer and that they have travel insurance to cover for the loss/damage of personal belongings;
12. Any damage caused by willful misconduct (e.g. sitting or standing on the roof of the caravan and/or camper trailer);
13. A single vehicle, caravan or camper trailer roll over occurs;
14. The caravan and/or camper trailer is not permitted above the snowline;
15. Any damage caused to the caravan or camper trailer while under the influence of alcohol or drugs;
16. The cost to retrieve or recover a caravan or camper trailer which may include, but is not limited to a caravan or camper trailer that has become bogged, submerged, caught, trapped, stuck or restricted in anyway and/or has been abandoned;
17. The cost to replace keys, which have been lost or retrieval of keys, which have been locked in a vehicle, caravan or camper trailer;
18. The tow vehicle and the caravan or camper trailer may only be used to carry the maximum number of passengers as dictated by the vehicle type. If more passengers are carried than what is allowed Britz does not accept any liability. Passengers cannot travel in the caravan or camper trailer while being towed;
19. Drivers not identified on the rental agreement and/or drivers that have a licence that has been cancelled or suspended and/or drivers who have a licence that is classified as a learners or probationary licence;
20. Drivers under the age of 25 years are not permitted to tow the caravan or camper trailer;
21. Caravans and camper trailers cannot be un-hitched from the vehicle that arrived to collect the caravan or camper trailer and towed by another vehicle that is unknown to Britz and/or where permission has not been sourced in advance for this scenario to take place;
22. Any damage caused due to incorrect un-hitching or hitching of the caravan or camper trailer;
23. In the case of Britz delivering a caravan or camper trailer to a pre-booked site on behalf of a hirer the caravan or camper trailer cannot be moved from this site by an unknown vehicle;
24. The hirer’s private vehicle not does comply with the requirements to tow a caravan or camper trailer; 25. The hirer does not have comprehensive motor vehicle insurance on the private vehicle and/or the private vehicle is not registered during the hire.
26. Damages, however sustained to the private vehicle or Third party property are the hirer’s own responsibility. Britz is not responsible for any damages to the private vehicle or Third party property.
In the case of clause 24 and 25 if it is apparent upon caravan or camper trailer collection that the private vehicle is not suitable to tow and/or the private vehicle is not comprehensively insured, is unregistered or will become unregistered or uninsured during the hire, the rental will be refused. In this scenario full cancellation costs will be incurred and the hirer will not be entitled to any refund.
SECURITY DEPOSIT
Upon caravan or camper trailer collection, a security deposit is required. The amount is determined by the Liability Reduction Option selected.
For security purposes, only a credit card can be used to provide a security deposit. The credit card holder must be present and able to sign for the security deposit upon collection. The credit card holder is jointly and severally liable for any damage to the rental vehicle, caravan and/or camper trailer.
Debited security deposits are subject to a 2% credit card administration fee in addition to the security deposit amount when the credit card used is either a Visa or MasterCard or 4.5% for American Express.
If a Liability Reduction Option is not selected, the security deposit is AU$5,000 payable by credit card. AU$1,500 is debited to the hirer’s credit card upon collection. For this reason it is important that the hirer have the funds available on the credit card and that the amount does not exceed the hirer’s daily withdrawal allowance available on the credit card. In the event of damage the remaining AU$3,500 will be collected at the time of damage report.
If the Liability Reduction Option or the Bonus Pack is selected the security deposit is AU$500.
The AU$500 is taken as an imprint to the hirer’s credit card upon collection. An imprint simply records a figure against the hirers credit card of AU$500 that Britz can then debit if required.
The security deposit is fully refundable provided the caravan or camper trailer is returned on time, to the correct location, undamaged, in a clean condition and with full fuel tanks (fuel being petrol or diesel) and gas bottles. Except where the customer has purchased PGO (PGO is included in the Britz Bonus Pack) failure to return the caravan or camper trailer with full LPG bottles will result in refill charges, which will be advised upon return of the caravan and/or camper trailer.
Britz reserves the right to retain AU$220 for cleaning if the caravan or camper trailer if not returned in a clean condition. This includes smoking related cleaning, as smoking is not permitted in the caravan or camper trailer. The toilet where applicable and waste water tank must be emptied prior to the return of the caravan or camper trailer or an additional AU$125 soiling fee will be retained per item not emptied.
FOR SECURITY PURPOSES, ONLY THE HIRERS CREDIT CARD CAN BE USED FOR SECURITY DEPOSITS.
VALID FROM 1 APRIL 2012 TO 31 MARCH 2013.
FOR YOUR PROTECTION – CARAVAN/CAMPER TRAILER LIABILITY#
Personal injury is covered in most cases through Registration Third Party insurance. Britz strongly recommends that all people travelling in Australia take out personal travel insurance.
Damages, however sustained to the private vehicle and third party property are the hirer’s own responsibility. Britz is not responsible for any damages caused to or by the private vehicle.
# In the USA a liability is referred to as the “deductible”.
All caravans and camper trailers are insured for damage to the caravan and camper trailer. The hirer is responsible for the first AU$5,000 (“the liability”) of the cost of damage to the rented caravan or camper trailer, including single vehicle accident, tyre damage, towing and recovery costs, theft, fire, break-in or vandalism with the exception of the ‘exclusions’. This also includes the cost of the daily rental for the period the caravan or camper trailer is unable to be rented whilst being repaired.
The liability is applicable regardless of who is at fault and must be paid at the time the accident report is completed, not at the completion of the rental. The liability will be refunded if Britz is successful in recovering the cost of the damages from the Third Party. Please note that Third Party claims can take months to resolve.
The liability applies in respect of each claim, not rental.
Please see the ‘Exclusions’ section below, whereby all liability cover will be made void.
This AU$5,000 liability can be reduced, in most circumstances, by the purchase of the Liability Reduction Option or the Britz Bonus Pack.
Liability Reduction Option
Cost per day Liability reduced to
AU$30 (max charge AU$1,500) $500
When Liability Reduction Option 2 has been purchased the hirer will be responsible for the first AU$500 (“the liability”) of the cost of damage to the rented caravan or camper trailer. This includes single vehicle accident, tyre damage, towing and recovery costs, theft, fire, break-in or vandalism with the exception of the ‘exclusions’. This also includes the cost of the daily rental for the period the caravan or camper trailer is unable to be rented whilst being repaired.
The liability applies in respect of each claim, not rental.
Note: The Liability Reduction Option with a NIL liability is included in the Britz Bonus Pack
Please see the ‘Exclusions’ section below, whereby all liability cover will be made void.
BRITZ STRONGLY RECOMMENDS OUR CUSTOMERS TAKE THE BONUS PACK FOR TRAVEL WITH PEACE OF MIND.
EXCLUSIONS
All liability cover will be made void if any of the following ‘Exclusions’ are breached:
1. Overhead and underbody damage to the caravan or camper trailer;
2. Damage however caused to the awning affixed to the caravan or camper trailer;
3. Any damage sustained to the caravan or camper trailer due to being taken on an un-sealed road or offroad conditions;
4. If any article or object is tied or carried on the roof section of the caravan or camper trailer;
5. Hard items like esky’s, boxes etc are not to be stored in the caravan or camper trailer that may mark the floor and/or fittings and no LPG gas heaters are to be used in the camper trailer;
6. Modifications are not permissible to the caravan or camper trailer;
7. No items provided in the caravan or camper trailer are to be substituted and/or replaced without permission;
8. Damage sustained to caravan or camper trailers tyres and rims outside of normal wear and tear;
9. Damage caused to the caravan or camper trailer because total load (kg) has exceeded recommended load as stated in the specifications requirements or the certified load capacity of the tow bar. Caravans and camper trailers are not to be used for the purpose of transporting and haulage of goods other than what might be reasonably expected of a leisure rental;
10. Any water related damage which includes, but is not limited to:
a) caravan or camper trailer submersion or part thereof
b) creek or river crossing
c) taking the caravan or camper trailer through flooded areas
d) beach driving;
11. Personal belongings are the hirers own responsibility. Britz recommends the hirer does not leave valuables in the caravan or camper trailer and that they have travel insurance to cover for the loss/damage of personal belongings;
12. Any damage caused by willful misconduct (e.g. sitting or standing on the roof of the caravan and/or camper trailer);
13. A single vehicle, caravan or camper trailer roll over occurs;
14. The caravan and/or camper trailer is not permitted above the snowline;
15. Any damage caused to the caravan or camper trailer while under the influence of alcohol or drugs;
16. The cost to retrieve or recover a caravan or camper trailer which may include, but is not limited to a caravan or camper trailer that has become bogged, submerged, caught, trapped, stuck or restricted in anyway and/or has been abandoned;
17. The cost to replace keys, which have been lost or retrieval of keys, which have been locked in a vehicle, caravan or camper trailer;
18. The tow vehicle and the caravan or camper trailer may only be used to carry the maximum number of passengers as dictated by the vehicle type. If more passengers are carried than what is allowed Britz does not accept any liability. Passengers cannot travel in the caravan or camper trailer while being towed;
19. Drivers not identified on the rental agreement and/or drivers that have a licence that has been cancelled or suspended and/or drivers who have a licence that is classified as a learners or probationary licence;
20. Drivers under the age of 25 years are not permitted to tow the caravan or camper trailer;
21. Caravans and camper trailers cannot be un-hitched from the vehicle that arrived to collect the caravan or camper trailer and towed by another vehicle that is unknown to Britz and/or where permission has not been sourced in advance for this scenario to take place;
22. Any damage caused due to incorrect un-hitching or hitching of the caravan or camper trailer;
23. In the case of Britz delivering a caravan or camper trailer to a pre-booked site on behalf of a hirer the caravan or camper trailer cannot be moved from this site by an unknown vehicle;
24. The hirer’s private vehicle not does comply with the requirements to tow a caravan or camper trailer;
25. The hirer does not have comprehensive motor vehicle insurance on the private vehicle and/or the private vehicle is not registered during the hire.
26. Damages, however sustained to the private vehicle or Third party property are the hirer’s own responsibility. Britz is not responsible for any damages to the private vehicle or Third party property.
In the case of clause 24 and 25 if it is apparent upon caravan or camper trailer collection that the private vehicle is not suitable to tow and/or the private vehicle is not comprehensively insured, is unregistered or will become unregistered or uninsured during the hire, the rental will be refused. In this scenario full cancellation costs will be incurred and the hirer will not be entitled to any refund.
SECURITY DEPOSIT
Upon caravan or camper trailer collection, a security deposit is required. The amount is determined by the Liability Reduction Option selected.
For security purposes, only a credit card can be used to provide a security deposit. The credit card holder must be present and able to sign for the security deposit upon collection. The credit card holder is jointly and severally liable for any damage to the rental vehicle, caravan and/or camper trailer. Any type of pre-paid travel card is not acceptable as a means to provide a vehicle security deposit. Visa and MasterCard debit cards are acceptable provided the card is being used as a credit card.
Debited security deposits are subject to a 2% credit card administration fee in addition to the security deposit amount when the credit card used is either a Visa or MasterCard or 4.5% for American Express.
If a Liability Reduction Option is not selected, the security deposit is AU$5,000 payable by credit card. AU$1,500 is debited to the hirer’s credit card upon collection. For this reason it is important that the hirer have the funds available on the credit card and that the amount does not exceed the hirer’s daily withdrawal allowance available on the credit card. In the event of damage the remaining AU$3,500 will be collected at the time of damage report.
If the Liability Reduction Option or the Bonus Pack is selected the security deposit is AU$500.
The AU$500 is taken as an imprint to the hirer’s credit card upon collection. An imprint simply records a figure against the hirers credit card of AU$500 that Britz can then debit if required.
The security deposit is fully refundable, , including the credit card surcharge if the card used to provide the vehicle security deposit is a Visa or MasterCard provided the caravan or camper trailer is returned on time, to the correct location, undamaged, in a clean condition and with full fuel tanks (fuel being petrol or diesel) and gas bottles. Except where the customer has purchased PGO (PGO is included in the Britz Bonus Pack) failure to return the caravan or camper trailer with full LPG bottles will result in refill charges, which will be
advised upon return of the caravan and/or camper trailer.
Britz reserves the right to retain AU$220 for cleaning if the caravan or camper trailer if not returned in a clean condition. This includes smoking related cleaning, as smoking is not permitted in the caravan or camper trailer. The toilet where applicable and waste water tank must be emptied prior to the return of the caravan or camper trailer or an additional AU$125 soiling fee will be retained per item not emptied.
FOR SECURITY PURPOSES, ONLY THE HIRERS CREDIT CARD CAN BE USED FOR SECURITY DEPOSITS.