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compass campers germany - worldwide motorhome and rv travel companies

compass campers germany - motorhome and rv travel worldwide

Compass Campers Germany



Compass Campers Germany Rental Terms

Please note: If you do not book in the local currency of the country where your rental takes place the payment due dates will change and your main vehicle rental charges will be payable in full upon confirmation of your booking. This is to lock in the currency rate of the day you booked on and avoid further currency fluctuations. Some charges like taxes, compulsory fees, extra items may still be payable upon pick up of your vehicle in their local currency.

(Please note, If you book in the local currency of the country where your rental takes place the standard payment terms described under the heading Payment Terms will apply.)

Please Note: **Amendment terms**
Once a booking request has been confirmed (pick-up/drop off dates, vehicle category/type, locations and or equipment) amending these details will incur an amendment fee as per the operators terms and conditions (point 6.4)   If an amendment is possible a amendment fee of €25.00 will apply

Important information about your rental

On arrival you will be required to sign a rental agreement with the operators of Compass Campers Germany. Here is a summary of the terms and conditions:

Definitions
The following definitions apply for the Terms and Conditions for the operators of Compass Campers Germany.

-  The Supplier means the operator of Compass Campers Germany.
-  The Client is also referred to as the renter(s) and/or hirer(s)

Please read this before you make a booking.
-The security deposit of EUR 1,500.00 has to be paid with Visa or MasterCard (no American Express, no Diners) when the client picks up the vehicle. The amount will be charged from the card. The supplier cannot stand for changes in exchange rates during the rental or fees from the credit card company.
The security deposit will be refunded to client's credit card account by the supplier's head office. This process can take up to 10-14 working days for organizational reasons.

- Vehicles have to be returned at the time specified in the rental contract with same filling level of diesel tank as it was at pick up. The vehicles also have to be returned in the same clean condition (inside and toilet) as they were delivered to the client. It is not possible for client to clean the vehicle inside only at drop off. The vehicle has to be ready for inspection by the staff at the specified time.

- The full payment of rental amount is always due latest 59 days prior to pick up date. If we do not receive the payment in time, The supplier has the right to cancel the reservation and to sell the vehicle again. For short termed reservations the payment is due at once. For extremely short termed reservations a special arrangement can be confirmed on request. If the vehicle was not sold again and client wants to pick up a motorhome for which we did not receive the payment, client has to pay the regular rental amount in addition to the deposit.

1. Applicable law, position of the customer, contents of the contract

1.1. The object of the contract with the Supplier shall exclusively be provision of the mobile home by rent for purposes of leisure time. The Supplier shall not owe any travel services and in particular no entirety of travel services.

1.2. According to the selection of law made in Section 19 of the present terms and conditions, the latter, alternatively the statutory provisions concerning rental contracts, §§ 531 et seq., Civil Code of the Federal Republic of Germany, shall primarily be applicable to the contractual relationship between the Supplier and Customer.

1.3. A plurality of tenants shall be joint and several debtors.

1.4. The statutory provisions on package tour contracts, in particular §§ 651a-l German Civil Code, shall not be applicable to the contractual relationship, either directly or analogously. Rent-ing of a mobile home shall be based on a rental contract and not an entirety of travel services (package tour). The contrary shall only apply if the Supplier, according to the principles of § 651a sub-section 2 German Civil Code, creates the impression that it renders a plurality of principal tourism services as a package tour.

1.5. An integral part of the rental contract shall also be the take-over and return record to be filled in completely and signed by Tenant and the return station.

1.6. Rental shall commence with the take-over of the motorhome by Tenant. For proper return, Tenant shall personally hand over the motorhome to an agent of the Supplier at the Supplier's station and sign the return record which the agent produces at the return. Until this point in time, Tenant shall be liable for damage to the motorhome according to the contents of the following provisions, Tenant likewise being liable for the rental payments or, after the expiry of the agreed term of contract, for damage resulting from a delayed return.

2. Driving licence
The renter has to show his passport and his current driver's license when he picks up the vehicle. Only original documents are accepted. Vehicles with a maximum permissible weight of 3.5 tons (3,500.00 kg) require a regular passenger car license. 
If clients have passenger car licenses for cars with a maximum permissible weight of 2,000.00 kg. As all of the supplier's vehicles are heavier than this, the supplier is not able to provide a vehicle in this case.

3. Rental prices, insurances

3.1. As a matter of principle, the prices from the price list valid at conclusion of the contract shall be deemed the rental price insofar as no special price has been agreed and the agreement of the rental price is not based on an obvious error. The various seasonal times shall be taken into account in the calculation of the price.

3.2. The rental prices shall contain: Unlimited free mileage; The deductible amount for the fully and partially comprehensive insurance is €1,500.00 per incident. Third-party liability insurance as a lump-sum with € 100 mill. sum insured for personal, property and economic damage (personal injury € 8 mill. per injured person); manufacturers' mobility guarantee. Fuel and operating costs shall be charged to Tenant. 

3.3. The vehicles shall be handed over completely fuelled and must be returned completely fuelled. If not, the supplier shall charge € 2.50 gross per litre of diesel.

3.4. The day's prices shall be charged per period of 24 hours commenced. If the vehicle is returned after the time agreed in writing, the supplier shall charge € 28.- per commenced hour (albeit no more than the overall day price for each day of delay) and shall forward any claims to damages made against us by the subsequent tenant or other persons on account of a delayed take-over of the vehicle on to you.

3.5. In the event of a return of the vehicle before the expiry of the agreed rental period, the entire contractual rental price shall be due for payment unless the vehicle can be hired out elsewhere. According to the price list valid at the time, the required minimum duration of rent during certain travel periods shall be considered. A once-off service lump-sum shall be charged for each rental.

4. Booking (conclusion of contract), object of service

4.1. With the booking, the Supplier bindingly offers Customer conclusion of a rental contract on the basis of the present terms and conditions, the specification in the brochure or in the Internet and all supplementary information and notices to the extent available to Customer.

4.2. In the event of electronic transmission of the booking (by email or Internet), the Supplier shall confirm receipt of the booking to Customer by electronic means without delay. This confirmation of receipt shall not represent a confirmation of booking and accordingly not substantiate a claim of Customer to origination of a rental contract.

4.3. The rental contract shall exclusively originate through the written confirmation from the Supplier to Customer.

4.4. Please note that a vehicle group can have different vehicle types. Only a vehicle group can be reserved, not a certain vehicle within a group.

4.5. Statements in outside brochures, information and assurances from third parties, in particular manufacturers, vehicle hand-over points and travel companies exceeding or contradicting the description of service and the contractual information by the Supplier shall not be binding for Supplier.

5. Payment terms, security

5.1. After receipt of the written booking confirmation, a down-payment depending on days prior to travel shall be transferred to the account of the supplier stated in the confirmation within 10 days.

5.2. The remaining payment shall be transferred to the account stated by the supplier 59 days before the start of the rental (free of fees and charges, in particular in payments from abroad), punctuality of the payment being determined by the time of the crediting of the amount to the account.

5.3.  After a change in the contracts with our credit card supplier, we have now the possibility to just block the deposit of 1,500.00 Euro on client’s credit card (Visa or MasterCard) and do not have to charge the amount anymore. The deposit will be reserved for 30 days on the card. After this, the reservation expires automatically. For long time rentals, we will extend the reservation for another 30 days (and if necessary again and again for 30 days). Only in a case of a damage, we will charge the damage amount from the reserved amount. 

5.4. In the event of short-notice bookings (less than 59 days before the start of rent), the security and the prospective rental price shall be due for payment immediately.

5.5. To the extent that the supplier is willing and in a position to render the service owed by contract and Customer has no statutory or contractual right of retention, there shall be no claim to the contractual services without complete payment of the rental price and the security, in particular not to take-over of the vehicle.

5.6. If down-payment, residual payment and security payment are not done within the contractual maturities, the supplier can withdraw from the contract following a reminder setting a period for payment and charge Customer the costs of withdrawal pursuant to Section 6 of the present terms and conditions.

5.7. Insofar as Customer does not fall into arrears prematurely on the basis of a previous reminder from the supplier, arrears in payment shall occur no later than 35 days after maturity and receipt of the booking confirmation and invoice, even without a reminder from the supplier.

6. Withdrawal and rebooking

6.1. The supplier referd to the fact that a general statutory right of withdrawal does not exist in rental contracts. The supplier wishes to further point out that a right of revocation likewise does not exist on the basis of the statutory provision of § 312b sub-section (3) no. 6 German Civil Code.

6.2. However, the supplier grants Customer a right of withdrawal, which ought to be exercised in writing at all costs in Customer's interest. In the event of withdrawal from the contract, the supplier shall charge the following cancellation fees, in the calculation of which expenditure saved and rental customarily possible elsewhere have been taken into account according to the principles of § 537 sub-section 1 sentence 2, German Civil Code:

The initial deposit paid is non-refundable. In addition to forfeiting your deposit, the following charges also apply:

a) up to 55 days before take-over: 10 % of the rental price;
b) from the 54th to the 21th day before take-over: 50 % of the rental price;
c) from the 20th day to the 4th day before pick up: 80 % of the rental price;
d) 3 days before rental or if the vehicle is not taken over: 95 % of the rental price.

6.3. Tenant shall be free to prove to the supplier that it has suffered no or considerably lower losses.

6.4. A claim of Customer after conclusion of the contract to changes with regard to the start of rent, kind of vehicle, take-over and/or return station or equipment (rebooking) shall not exist. If rebooking is possible and is done at Customer's wish, the supplier can charge a rebooking fee of € 25.- per rebooking process up to the 54st day before the start of rental. Customer's rebooking wishes made later can only be implemented following withdrawal from the contract under the terms in Section 6.2 and a simultaneous new booking, insofar as implementation is even possible. This shall not apply to rebooking wishes only causing slight costs.

7. Liability, comprehensive coverage

7.1. The deductible amount for the fully and partially comprehensive insurance is € 1,500.00 per incident.

7.2. To avoid an increase of costs by the cost of establishing damage, the supplier presents Tenant with sample invoices for corresponding damage upon request in the event of damage. The supplier is allowed to charge repair cost according to cost estimates.

7.3. In the event of damage caused by malice aforethought or gross negligence, in particular inability to drive induced by alcohol or drugs, the limitation of liability shall not apply. The same shall hold for all damages of the roof or damages caused by ignoring sign 265 (height of passage) pursuant to § 41 subsection2 no. 6 German Highway Code (or comparable regulations abroad). Further, Tenant shall be fully liable, despite an agreed limitation of liability, for all damage based on failure to observe the vehicle dimensions (vehicle height and breadth), on improper loading and unloading or to be put down to the load or to driving in reverse without instruction.

7.4. If Tenant has left the scene of an accident or breached obligations pursuant to Section 8 of these terms, he shall also be fully liable, unless the breach has no influence on establishment of the case of damage. Tenant shall likewise be unrestrictedly liable for all damage occurring during the rental period in use by an authorised or unauthorised driver (Section 10) or for a forbidden purpose (Section 11) by the load or by improper treatment of the vehicle. Apart from this, statutory liability shall continue to apply.

7.5. Tenant shall be liable for all damage claimed against him or the supplier which Tenant has caused to third parties during the use of the object of rent.

7.6. Tenant shall be liable for all fees, dues, fines and punishments in connection with the use of the vehicle for which claims shall be made against the owner, unless they have been caused through the fault of the owner. the supplier charges an administration fee of 9,50 € for each claim.

8. Return record, notification of defects

8.1. Defects to the rented vehicle or its equipment noticed after the start of rent shall be notified to the rental station by Tenant without delay, albeit no later than upon return of the vehicle.

8.2. Tenant cannot make claims of any kind if the defects substantiating such claims have not been stated in writing and in detail on the return record. Claims shall only not be forfeited if the a return record is not produced for reasons for which Tenant shall not be answerable.

9. Conduct in accidents

9.1. After an accident, fire, theft or accident with wild animals, Tenant shall notify the police and the supplier immediately. Claims by opposing parties may not be acknowledged.

9.2. Tenant shall inform the supplier immediately by telephone of all damage and hand in an extensive written report, including a sketch, upon return of the vehicle at the latest.

9.3. The accident report must contain the name and address of the persons involved and any witnesses and the official registrations of the vehicles involved and must have been signed by both parties.

9.4. If the prospective amount of damage is higher than the liability or if the vehicle no longer has complete safety for road traffic, the owner shall be informed by Tenant without delay.

10. Authorised drivers

10.1. The vehicle may only be driven by Tenant and the drivers stated upon rental.

10.2. Tenant shall be obliged to record the name and address of all drivers to whom he gives the vehicle, even only temporarily, and notify the owner of them upon request. Tenant shall be responsible for the action of the driver in question like his own to the extent that he has taken on this obligation by express and separate written declaration.

11. Forbidden use

11.1. Tenant shall not be allowed to use the vehicle: for participation in motor sport events and vehicle tests; to transport easily flammable, toxic or otherwise dangerous materials; to commit customs and other offences, even if these are only threatened by punishment according to the law of the place of the offence; for re-hiring; for other uses exceeding contractual use, in particular driving on land not intended for driving on.

11.2. The vehicle shall be treated gently and properly and locked properly at all times. The directives decisive for use and technical rules as well as maintenance periods shall be complied with. Tenant engages to check regularly whether the object of rent is in a condition safe for road traffic.

12. Hand-over, return

12.1. Tenant shall be obliged to attend extensive instructions at the take-over station when taking the vehicle over. The owner can reject handing over the vehicle until the instructions have been given. Delays in the hand-over and costs incurred by this shall be charged to Tenant.

12.2. Vehicles have to be returned at the time specified in the rental contract with same filling level of diesel tank as it was at pick up. Otherwise the supplier shall charge € 2.50 per litre of diesel. The vehicles also have to be returned in the same clean condition (inside and toilet) as they were delivered to the client. It is not possible for client to clean the vehicle inside only at drop off. If this is not the case, Tenant shall be charged the costs of necessary cleaning work (no less than € 100.-). If the toilet has to be completely or partly cleaned by the owner, Tenant shall be charged cleaning fees of up to € 150.-.The vehicle has to be ready for inspection by staff at the specified time.

13. Replacement vehicle

If the booked vehicle cannot be provided at the rental station, the owner reserves the right to provide a vehicle comparable in size and equipment or larger. No additional rental costs shall be incurred by Tenant thereby. If a smaller vehicle is offered and accepted by Tenant, the difference in price between the two vehicles shall be reimbursed. If higher subsidiary costs result from the provision of a larger vehicle, e.g. ferry and toll charges or operating costs, these shall be charged to Tenant. Is the vehicle broken by tenant and cannot be used any further the supplier is allowed to refuse supplying a substitute vehicle. The cancellation of the rental contract is excluded.

14. Journeys abroad
A special authorization is needed if clients wish to travel to Eastern and some Southern European states. Client has to ask for this authorization at pick up (no extra charge).

The entry to the following countries is allowed without authorization:
Andorra, Austria, Belgium, Croatia, Denmark, Finland, France, Great Britain, Ireland, Italy, Liechtenstein, Luxemburg, Monaco, Netherlands, Norway, Portugal, Slovenia, Spain, Sweden, Switzerland

The entry to the following countries is allowed only with authorization:
Albania, Bosnia-Herzegowina, Canary Islands, Cyprus, Czech Republic, Estonia, Greece, Hungary, Iceland, Latvia, Lithuania, Macedonia, Malta, Poland, Serbia and Montenegro, Slovakia

The entry to the following countries is FORBIDDEN:
Belarus, Bulgaria, Iran, Iraq, Israel, Moldavia, Morocco, Romania, Russia, Syria, Tunisia, Turkey, Ukraine

For countries not listed here please ask on request.
Please note that it can be more difficult to get help in case of an accident or technical problems if clients travel to Northern Scandinavia, Eastern Europe or Non-European countries.  

The renter is obliged to park the vehicle only at car-parks or camp sites with an attendant or on watched company car-parks.
In case of theft or damage of the vehicle the renter is liable for EUR 1.500,00 per incident.
In case of theft due to client’s own negligence the renter is liable for the value (at time of rental agreement) of the vehicle.
In case of theft or break-in the renter is obliged to immediately inform the local police. Renter must provide the police report to the supplier.
The vehicle may be equipped with an electronic GPS positioning system. The renter agrees that this equipment may be used to trace the vehicle, find the exact position and to shut down the vehicle.

15. Non-smoker vehicles

15.1. All mobile homes are non-smoker vehicles. Accordingly, smoking is not allowed in the entire vehicle, either in the driver's cab or in the living part.

15.2. In the event of proven breaches, the supplier can, if applicable, terminate the rental contract extraordinarily without notice and charge Tenant for the costs incurred by airing or for removal of the contamination with smoke, including all and any costs of losses as a result of temporary unavailability of the vehicle caused thereby.

16. Repairs

16.1. Repairs becoming necessary to ensure the operational and road traffic safety of the vehicle may be commissioned by Tenant up to a price of € 150.- without any problems, major repairs only with the approval of the supplier.

16.2. The costs of repairs shall be reimbursed by the supplier's headquarters against presentation of the original documents and replaced parts in question to the extent that Tenant is not liable for the damage (Section 6).

17. Remedy, reduction, damages

17.1. On account of non-contractual rendering of rental, Tenant shall have a right to remedy, reduction of rental or, to the extent that the supplier is answerable for a defect to the vehicle, to damages. For remedy, Customer shall inform the rental station immediately of defects established and grant the rental station a suitable period for repairs. Claims shall not be forfeited if immediate notifications of defects are not made without the fault of Tenant or if a remedy is rejected by the supplier or is objectively impossible.

17.2. Claims to damages for defects to the vehicle existing before conclusion of the contract and for which the supplier is not answerable shall be ruled out.

18. Limitation of liability

Liability of the supplier shall be limited to malice aforethought and gross negligence to the extent that it is not a question of major contractual obligations. This limitation of liability shall not apply in cases of liability independent of fault or for liability of the supplier, its legal representatives and its vicarious agents in damage to body or health or in loss of life.

19. Preclusive period, barring by limitation

19.1. Claims on account of non-contractual rendering of the rental shall be made in writing to the suppliers headquarters by Tenant within one month of the return of the vehicle planned in the contract. After the expiry of the period, claims can only be made if there is no fault for the failure to comply with the period. The period shall commence no earlier than the time at which Customer obtains knowledge of the circumstances substantiating the claims against the supplier.

19.2. Customer's claims against  the supplier from the rental contract, regardless of the reason - albeit with the exception of Customer's claims from tort - shall be barred by limitation after one year.

19.3. Barring by limitation shall commence with the end of the year in which the claim originated and Customer obtained knowledge of circumstances substantiating the claim and the supplier as the debtor or would have obtained it without gross negligence.

19.4. If there are negotiations pending between Customer and the Supplier about claims being made or the circumstances substantiating the claims, barring by limitation shall be inhibited until Customer or the Supplier rejects continuation of the negotiation. The aforementioned period of barring of one year shall commence no later than 3 months after the end of the inhibition.

20. Storage and forwarding of personal data

20.1. Tenant agrees to the supplier storing personal data.

20.2. The supplier may forward these data via the central warning ring to third parties with a justified interest if the statements made in the rental are incorrect in essential points or the rented vehicle is not returned within 24 hours of the expiry of the rental period (also extended, if need be) or if rental claims have to be made in judicial reminder proceedings or cheques presented by Tenant are not honoured. In addition, the data can be forwarded to all the authorities responsible for prosecution of offences against public order and criminal offences in the event of Tenant actually behaving dishonestly or sufficient indications herefor existing. This is done, for example, in the event of wrong information for the rental, presentation of forged personal documents or such reported as having been lost, failure to return the vehicle, failure to notify a technical defect, road traffic offences or similar.

21. Selection of law and place of jurisdiction

21.1. The contractual relationship between Customer and the Supplier shall exclusively be governed by German law. This shall also apply for the entire legal relationship.

21.2. Insofar as German law is not applied in actions by Customer against the supplier abroad for the reason of the liability of the supplier,  German law shall be exclusively applicable with regard to the legal consequences, in particular the nature, scope and amount of Customer's claims.

21.3. Customer can only take action against the supplier at the latter's headquarters.

21.4. Customer's place of residence shall be decisive for actions of the supplier against Customer. For actions against Customer or contracting partners of the rental contract who are merchants, public or private law legal entities or persons with their place of residence or customary abode abroad or whose place of residence or customary abode is not known at the time of initiating proceedings, the headquarters of the supplier is agreed as the place of jurisdiction.

21.5. The aforementioned directives do not apply
a) if and insofar as something to the contrary in favour of Customer results from indispensable provisions of international treaties to be applied to the rental contract between Customer and the Supplier.
b) if and insofar as indispensable provisions in the member state of the EU to which Customer belongs and applicable to the rental contract are more favourable for Customer than the following provisions or the corresponding German provisions.

Other important information
The detailed explanation and demonstration on the use of the vehicle will take about 30 to 60 minutes. The explanation of the motorhome by the depot staff is only possible in German or English. 
Maps or road maps cannot be supplied by the supplier.
Transportation to and from the rental depots cannot be provided. 
Taxi costs are not refundable.  

Please note that Austria has a toll fee system for their highways for vehicles with more than 3.5 tons total permissible weight ("GO-box"). All vehicles of group E1 are already equipped with a GO-box. At drop off the road toll will be checked online and client has to pay the open amount with credit card or in cash. The open amount for road toll cannot be deducted from the deposit. For vehicles with less than 3.5 tons client has to buy a sticker for the windscreen at a gas station before he enters Austria.
In general client has to check himself the rules of road tolls for all countries he plans to visit. He has to stand for all fines resulting from ignoring the rules. 

Note:A one off supplier service fee of 120 - 140 Euro depending on the vehicle selected which will be itemised on your final breakdown of pricing may apply.


Norway Autopass information:

Drive through Norway without worries or a tag!
Register your credit card for 1 NOK. Prepay a fixed sum of 300/1 000 NOK after your first passage. Tolls will be deducted from the prepayment. Get a refund of your unused money 85 days after charging of your prepayment.

1. Registration
Register at AutoPASS Visitors’ Payment (www.autopass.no) right after your pick up or latest prior to your entry to Norway. The trips end date has to be in the future.
Register your credit card, email address and vehicle registration plate number online to create an account. You decide the duration of the contract period, from one day to two months. To avoid overlaps with following rentals, the contract period should be not longer than your rental period! Valid credit cards are VISA or MasterCard.
To make sure your credit card has been successfully registered, NOK 1 (approx. EUR 0.15) will be charged to Visitors’ Payment. You will receive an email confirmation of your agreement. Please print out the mail and bring it along on your journey.

2. Charges to your credit card
Your credit card will be charged a prepayment of NOK 300 for a vehicle of 3 500 kg or less (NOK 1 000 for vehicles heavier than 3 500 kg) when you pass your first payment point. Your vehicle’s registration plate will be photographed, sometimes indicated by a flash, at each payment point.  Passages are deducted from your prepayment. This may happen during or after your stay in Norway, as it may take time to register the photos from the toll payment points you have passed. If and when registered toll charges exceed the prepayment, another prepayment of NOK 300 /1 000 NOK will be charged automatically.  If you do not have sufficient funds (300/1 000) on your credit card, you will be notified by email so you can refill your account.
You may at any time log in to your visitors’ agreement using your e-mail address and password. There you will find all transactions, passage dates registered and the date when the rest amount of your prepayment will be refunded to your credit card.

3. After your stay
We hope you had a pleasant stay in Norway!
The unused portion of your prepayment will be refunded to your credit card at the latest 85 days after your last prepayment. The date of the refund will appear in your online account. In addition you will receive an email with a statement of all pay points passed and the costs involved.

4. Manual payments: Important information
a) When using AutoPASS lane = No manual payment
Please do not pay AutoPASS tolls in service stations (identified by the sign “Kr service”). Such payments are not refundable.
b) No AutoPASS sign = Manual payment only
Please note that there is one toll plaza in Norway which is only manually operated (no AutoPASS lane). Your AutoPASS Visitors’ Payment is not valid for this toll plaza, referred to as “Atlanterhavstunnel” at RV 64 on the west coast.
c) Ferries
Normally you will have to pay manually at ferries, but a few ferries have AutoPASS signs. These charge the crossing to your AutoPASS Visitors’ Payment. In this case, do not pay manually but show the printout of the email confirmation of your agreement if asked to.
If you have any questions, please send an email to ap@vegvesen.no or call Customer Service: 02012 (from Norwegian phones only) or +47 915 02012 (from abroad).

Terms of booking on this website 

Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.

Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.

When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.

While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. If you encounter issues with the vehicle whilst on hire, you MUST report these issues directly to the relevant supplier at the earliest possible time. This will allow the supplier to remedy any issues and minimise any inconvenience to you.  If you fail to report any vehicle issues during your rental, it is likely that compensation will not be offered. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.

Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.

Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 1.95% credit card or debit card surcharge will be added when your payment is processed.

A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.

If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.

Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.

Amendments
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Motorhome rental alterations (all charges stated in local currency): 25.00
The alteration fee will not be charged if your alteration request is not possible.

Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.

Refund Policy
We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds or penalties are detailed in the terms and conditions of your selected vehicle that you are asked to read and accept at time of booking. In the event you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.


This website is owned and operated by Motorhome Republic Ltd. Our financial centre and marketing office is based at Level 4 Excelsior House, 6 Commerce St , Auckland, New Zealand. In Australia, we are based at Suite 3.01, 11 Queens Rd, Melbourne VIC 3004. Thank you for booking with us.


Compass Campers Germany Rental Terms for travel between 18-Apr-2017 and 31-Dec-2017

Please note: If you do not book in the local currency of the country where your rental takes place the payment due dates will change and your main vehicle rental charges will be payable in full upon confirmation of your booking. This is to lock in the currency rate of the day you booked on and avoid further currency fluctuations. Some charges like taxes, compulsory fees, extra items may still be payable upon pick up of your vehicle in their local currency.

(Please note, If you book in the local currency of the country where your rental takes place the standard payment terms described under the heading Payment Terms will apply.)

Please Note: **Amendment terms**
Once a booking request has been confirmed (pick-up/drop off dates, vehicle category/type, locations and or equipment) amending these details will incur an amendment fee as per the operators terms and conditions (point 6.4)   If an amendment is possible a amendment fee of €25.00 will apply

Important information about your rental

On arrival you will be required to sign a rental agreement with the operators of Compass Campers Germany. Here is a summary of the terms and conditions:

Definitions
The following definitions apply for the Terms and Conditions for the operators of Compass Campers Germany.

-  The Supplier means the operator of Compass Campers Germany.
-  The Client is also referred to as the renter(s) and/or hirer(s)

Please read this before you make a booking.
-The security deposit of EUR 1,500.00 has to be paid with Visa or MasterCard (no American Express, no Diners) when the client picks up the vehicle. The amount will be charged from the card. The supplier cannot stand for changes in exchange rates during the rental or fees from the credit card company.
The security deposit will be refunded to client's credit card account by the supplier's head office. This process can take up to 10-14 working days for organizational reasons.

- Vehicles have to be returned at the time specified in the rental contract with same filling level of diesel tank as it was at pick up. The vehicles also have to be returned in the same clean condition (inside and toilet) as they were delivered to the client. It is not possible for client to clean the vehicle inside only at drop off. The vehicle has to be ready for inspection by the staff at the specified time.

- The full payment of rental amount is always due latest 59 days prior to pick up date. If we do not receive the payment in time, The supplier has the right to cancel the reservation and to sell the vehicle again. For short termed reservations the payment is due at once. For extremely short termed reservations a special arrangement can be confirmed on request. If the vehicle was not sold again and client wants to pick up a motorhome for which we did not receive the payment, client has to pay the regular rental amount in addition to the deposit.

1. Applicable law, position of the customer, contents of the contract

1.1. The object of the contract with the Supplier shall exclusively be provision of the mobile home by rent for purposes of leisure time. The Supplier shall not owe any travel services and in particular no entirety of travel services.

1.2. According to the selection of law made in Section 19 of the present terms and conditions, the latter, alternatively the statutory provisions concerning rental contracts, §§ 531 et seq., Civil Code of the Federal Republic of Germany, shall primarily be applicable to the contractual relationship between the Supplier and Customer.

1.3. A plurality of tenants shall be joint and several debtors.

1.4. The statutory provisions on package tour contracts, in particular §§ 651a-l German Civil Code, shall not be applicable to the contractual relationship, either directly or analogously. Rent-ing of a mobile home shall be based on a rental contract and not an entirety of travel services (package tour). The contrary shall only apply if the Supplier, according to the principles of § 651a sub-section 2 German Civil Code, creates the impression that it renders a plurality of principal tourism services as a package tour.

1.5. An integral part of the rental contract shall also be the take-over and return record to be filled in completely and signed by Tenant and the return station.

1.6. Rental shall commence with the take-over of the motorhome by Tenant. For proper return, Tenant shall personally hand over the motorhome to an agent of the Supplier at the Supplier's station and sign the return record which the agent produces at the return. Until this point in time, Tenant shall be liable for damage to the motorhome according to the contents of the following provisions, Tenant likewise being liable for the rental payments or, after the expiry of the agreed term of contract, for damage resulting from a delayed return.

2. Driving licence
The renter has to show his passport and his current driver's license when he picks up the vehicle. Only original documents are accepted. Vehicles with a maximum permissible weight of 3.5 tons (3,500.00 kg) require a regular passenger car license. 
If clients have passenger car licenses for cars with a maximum permissible weight of 2,000.00 kg. As all of the supplier's vehicles are heavier than this, the supplier is not able to provide a vehicle in this case.

3. Rental prices, insurances

3.1. As a matter of principle, the prices from the price list valid at conclusion of the contract shall be deemed the rental price insofar as no special price has been agreed and the agreement of the rental price is not based on an obvious error. The various seasonal times shall be taken into account in the calculation of the price.

3.2. The rental prices shall contain: Unlimited free mileage; The deductible amount for the fully and partially comprehensive insurance is €1,500.00 per incident. Third-party liability insurance as a lump-sum with € 100 mill. sum insured for personal, property and economic damage (personal injury € 8 mill. per injured person); manufacturers' mobility guarantee. Fuel and operating costs shall be charged to Tenant. 

3.3. The vehicles shall be handed over completely fuelled and must be returned completely fuelled. If not, the supplier shall charge € 2.50 gross per litre of diesel.

3.4. The day's prices shall be charged per period of 24 hours commenced. If the vehicle is returned after the time agreed in writing, the supplier shall charge € 28.- per commenced hour (albeit no more than the overall day price for each day of delay) and shall forward any claims to damages made against us by the subsequent tenant or other persons on account of a delayed take-over of the vehicle on to you.

3.5. In the event of a return of the vehicle before the expiry of the agreed rental period, the entire contractual rental price shall be due for payment unless the vehicle can be hired out elsewhere. According to the price list valid at the time, the required minimum duration of rent during certain travel periods shall be considered. A once-off service lump-sum shall be charged for each rental.

4. Booking (conclusion of contract), object of service

4.1. With the booking, the Supplier bindingly offers Customer conclusion of a rental contract on the basis of the present terms and conditions, the specification in the brochure or in the Internet and all supplementary information and notices to the extent available to Customer.

4.2. In the event of electronic transmission of the booking (by email or Internet), the Supplier shall confirm receipt of the booking to Customer by electronic means without delay. This confirmation of receipt shall not represent a confirmation of booking and accordingly not substantiate a claim of Customer to origination of a rental contract.

4.3. The rental contract shall exclusively originate through the written confirmation from the Supplier to Customer.

4.4. Please note that a vehicle group can have different vehicle types. Only a vehicle group can be reserved, not a certain vehicle within a group.

4.5. Statements in outside brochures, information and assurances from third parties, in particular manufacturers, vehicle hand-over points and travel companies exceeding or contradicting the description of service and the contractual information by the Supplier shall not be binding for Supplier.

5. Payment terms, security

5.1. After receipt of the written booking confirmation, a down-payment depending on days prior to travel shall be transferred to the account of the supplier stated in the confirmation within 10 days.

5.2. The remaining payment shall be transferred to the account stated by the supplier 59 days before the start of the rental (free of fees and charges, in particular in payments from abroad), punctuality of the payment being determined by the time of the crediting of the amount to the account.

5.3.  After a change in the contracts with our credit card supplier, we have now the possibility to just block the deposit of 1,500.00 Euro on client’s credit card (Visa or MasterCard) and do not have to charge the amount anymore. The deposit will be reserved for 30 days on the card. After this, the reservation expires automatically. For long time rentals, we will extend the reservation for another 30 days (and if necessary again and again for 30 days). Only in a case of a damage, we will charge the damage amount from the reserved amount. 

5.4. In the event of short-notice bookings (less than 59 days before the start of rent), the security and the prospective rental price shall be due for payment immediately.

5.5. To the extent that the supplier is willing and in a position to render the service owed by contract and Customer has no statutory or contractual right of retention, there shall be no claim to the contractual services without complete payment of the rental price and the security, in particular not to take-over of the vehicle.

5.6. If down-payment, residual payment and security payment are not done within the contractual maturities, the supplier can withdraw from the contract following a reminder setting a period for payment and charge Customer the costs of withdrawal pursuant to Section 6 of the present terms and conditions.

5.7. Insofar as Customer does not fall into arrears prematurely on the basis of a previous reminder from the supplier, arrears in payment shall occur no later than 35 days after maturity and receipt of the booking confirmation and invoice, even without a reminder from the supplier.

6. Withdrawal and rebooking

6.1. The supplier referd to the fact that a general statutory right of withdrawal does not exist in rental contracts. The supplier wishes to further point out that a right of revocation likewise does not exist on the basis of the statutory provision of § 312b sub-section (3) no. 6 German Civil Code.

6.2. However, the supplier grants Customer a right of withdrawal, which ought to be exercised in writing at all costs in Customer's interest. In the event of withdrawal from the contract, the supplier shall charge the following cancellation fees, in the calculation of which expenditure saved and rental customarily possible elsewhere have been taken into account according to the principles of § 537 sub-section 1 sentence 2, German Civil Code:

The initial deposit paid is non-refundable. In addition to forfeiting your deposit, the following charges also apply:

a) up to 55 days before take-over: 10 % of the rental price;
b) from the 54th to the 21th day before take-over: 50 % of the rental price;
c) from the 20th day to the 4th day before pick up: 80 % of the rental price;
d) 3 days before rental or if the vehicle is not taken over: 95 % of the rental price.

6.3. Tenant shall be free to prove to the supplier that it has suffered no or considerably lower losses.

6.4. A claim of Customer after conclusion of the contract to changes with regard to the start of rent, kind of vehicle, take-over and/or return station or equipment (rebooking) shall not exist. If rebooking is possible and is done at Customer's wish, the supplier can charge a rebooking fee of € 25.- per rebooking process up to the 54st day before the start of rental. Customer's rebooking wishes made later can only be implemented following withdrawal from the contract under the terms in Section 6.2 and a simultaneous new booking, insofar as implementation is even possible. This shall not apply to rebooking wishes only causing slight costs.

7. Liability, comprehensive coverage

7.1. The deductible amount for the fully and partially comprehensive insurance is € 1,500.00 per incident.

7.2. To avoid an increase of costs by the cost of establishing damage, the supplier presents Tenant with sample invoices for corresponding damage upon request in the event of damage. The supplier is allowed to charge repair cost according to cost estimates.

7.3. In the event of damage caused by malice aforethought or gross negligence, in particular inability to drive induced by alcohol or drugs, the limitation of liability shall not apply. The same shall hold for all damages of the roof or damages caused by ignoring sign 265 (height of passage) pursuant to § 41 subsection2 no. 6 German Highway Code (or comparable regulations abroad). Further, Tenant shall be fully liable, despite an agreed limitation of liability, for all damage based on failure to observe the vehicle dimensions (vehicle height and breadth), on improper loading and unloading or to be put down to the load or to driving in reverse without instruction.

7.4. If Tenant has left the scene of an accident or breached obligations pursuant to Section 8 of these terms, he shall also be fully liable, unless the breach has no influence on establishment of the case of damage. Tenant shall likewise be unrestrictedly liable for all damage occurring during the rental period in use by an authorised or unauthorised driver (Section 10) or for a forbidden purpose (Section 11) by the load or by improper treatment of the vehicle. Apart from this, statutory liability shall continue to apply.

7.5. Tenant shall be liable for all damage claimed against him or the supplier which Tenant has caused to third parties during the use of the object of rent.

7.6. Tenant shall be liable for all fees, dues, fines and punishments in connection with the use of the vehicle for which claims shall be made against the owner, unless they have been caused through the fault of the owner. the supplier charges an administration fee of 9,50 € for each claim.

8. Return record, notification of defects

8.1. Defects to the rented vehicle or its equipment noticed after the start of rent shall be notified to the rental station by Tenant without delay, albeit no later than upon return of the vehicle.

8.2. Tenant cannot make claims of any kind if the defects substantiating such claims have not been stated in writing and in detail on the return record. Claims shall only not be forfeited if the a return record is not produced for reasons for which Tenant shall not be answerable.

9. Conduct in accidents

9.1. After an accident, fire, theft or accident with wild animals, Tenant shall notify the police and the supplier immediately. Claims by opposing parties may not be acknowledged.

9.2. Tenant shall inform the supplier immediately by telephone of all damage and hand in an extensive written report, including a sketch, upon return of the vehicle at the latest.

9.3. The accident report must contain the name and address of the persons involved and any witnesses and the official registrations of the vehicles involved and must have been signed by both parties.

9.4. If the prospective amount of damage is higher than the liability or if the vehicle no longer has complete safety for road traffic, the owner shall be informed by Tenant without delay.

10. Authorised drivers

10.1. The vehicle may only be driven by Tenant and the drivers stated upon rental.

10.2. Tenant shall be obliged to record the name and address of all drivers to whom he gives the vehicle, even only temporarily, and notify the owner of them upon request. Tenant shall be responsible for the action of the driver in question like his own to the extent that he has taken on this obligation by express and separate written declaration.

11. Forbidden use

11.1. Tenant shall not be allowed to use the vehicle: for participation in motor sport events and vehicle tests; to transport easily flammable, toxic or otherwise dangerous materials; to commit customs and other offences, even if these are only threatened by punishment according to the law of the place of the offence; for re-hiring; for other uses exceeding contractual use, in particular driving on land not intended for driving on.

11.2. The vehicle shall be treated gently and properly and locked properly at all times. The directives decisive for use and technical rules as well as maintenance periods shall be complied with. Tenant engages to check regularly whether the object of rent is in a condition safe for road traffic.

12. Hand-over, return

12.1. Tenant shall be obliged to attend extensive instructions at the take-over station when taking the vehicle over. The owner can reject handing over the vehicle until the instructions have been given. Delays in the hand-over and costs incurred by this shall be charged to Tenant.

12.2. Vehicles have to be returned at the time specified in the rental contract with same filling level of diesel tank as it was at pick up. Otherwise the supplier shall charge € 2.50 per litre of diesel. The vehicles also have to be returned in the same clean condition (inside and toilet) as they were delivered to the client. It is not possible for client to clean the vehicle inside only at drop off. If this is not the case, Tenant shall be charged the costs of necessary cleaning work (no less than € 100.-). If the toilet has to be completely or partly cleaned by the owner, Tenant shall be charged cleaning fees of up to € 150.-.The vehicle has to be ready for inspection by staff at the specified time.

13. Replacement vehicle

If the booked vehicle cannot be provided at the rental station, the owner reserves the right to provide a vehicle comparable in size and equipment or larger. No additional rental costs shall be incurred by Tenant thereby. If a smaller vehicle is offered and accepted by Tenant, the difference in price between the two vehicles shall be reimbursed. If higher subsidiary costs result from the provision of a larger vehicle, e.g. ferry and toll charges or operating costs, these shall be charged to Tenant. Is the vehicle broken by tenant and cannot be used any further the supplier is allowed to refuse supplying a substitute vehicle. The cancellation of the rental contract is excluded.

14. Journeys abroad
A special authorization is needed if clients wish to travel to Eastern and some Southern European states. Client has to ask for this authorization at pick up (no extra charge).

The entry to the following countries is allowed without authorization:
Andorra, Austria, Belgium, Croatia, Denmark, Finland, France, Great Britain, Ireland, Italy, Liechtenstein, Luxemburg, Monaco, Netherlands, Norway, Portugal, Slovenia, Spain, Sweden, Switzerland

The entry to the following countries is allowed only with authorization:
Albania, Bosnia-Herzegowina, Canary Islands, Cyprus, Czech Republic, Estonia, Greece, Hungary, Iceland, Latvia, Lithuania, Macedonia, Malta, Poland, Serbia and Montenegro, Slovakia

The entry to the following countries is FORBIDDEN:
Belarus, Bulgaria, Iran, Iraq, Israel, Moldavia, Morocco, Romania, Russia, Syria, Tunisia, Turkey, Ukraine

For countries not listed here please ask on request.
Please note that it can be more difficult to get help in case of an accident or technical problems if clients travel to Northern Scandinavia, Eastern Europe or Non-European countries.  

The renter is obliged to park the vehicle only at car-parks or camp sites with an attendant or on watched company car-parks.
In case of theft or damage of the vehicle the renter is liable for EUR 1.500,00 per incident.
In case of theft due to client’s own negligence the renter is liable for the value (at time of rental agreement) of the vehicle.
In case of theft or break-in the renter is obliged to immediately inform the local police. Renter must provide the police report to the supplier.
The vehicle may be equipped with an electronic GPS positioning system. The renter agrees that this equipment may be used to trace the vehicle, find the exact position and to shut down the vehicle.

15. Non-smoker vehicles

15.1. All mobile homes are non-smoker vehicles. Accordingly, smoking is not allowed in the entire vehicle, either in the driver's cab or in the living part.

15.2. In the event of proven breaches, the supplier can, if applicable, terminate the rental contract extraordinarily without notice and charge Tenant for the costs incurred by airing or for removal of the contamination with smoke, including all and any costs of losses as a result of temporary unavailability of the vehicle caused thereby.

16. Repairs

16.1. Repairs becoming necessary to ensure the operational and road traffic safety of the vehicle may be commissioned by Tenant up to a price of € 150.- without any problems, major repairs only with the approval of the supplier.

16.2. The costs of repairs shall be reimbursed by the supplier's headquarters against presentation of the original documents and replaced parts in question to the extent that Tenant is not liable for the damage (Section 6).

17. Remedy, reduction, damages

17.1. On account of non-contractual rendering of rental, Tenant shall have a right to remedy, reduction of rental or, to the extent that the supplier is answerable for a defect to the vehicle, to damages. For remedy, Customer shall inform the rental station immediately of defects established and grant the rental station a suitable period for repairs. Claims shall not be forfeited if immediate notifications of defects are not made without the fault of Tenant or if a remedy is rejected by the supplier or is objectively impossible.

17.2. Claims to damages for defects to the vehicle existing before conclusion of the contract and for which the supplier is not answerable shall be ruled out.

18. Limitation of liability

Liability of the supplier shall be limited to malice aforethought and gross negligence to the extent that it is not a question of major contractual obligations. This limitation of liability shall not apply in cases of liability independent of fault or for liability of the supplier, its legal representatives and its vicarious agents in damage to body or health or in loss of life.

19. Preclusive period, barring by limitation

19.1. Claims on account of non-contractual rendering of the rental shall be made in writing to the suppliers headquarters by Tenant within one month of the return of the vehicle planned in the contract. After the expiry of the period, claims can only be made if there is no fault for the failure to comply with the period. The period shall commence no earlier than the time at which Customer obtains knowledge of the circumstances substantiating the claims against the supplier.

19.2. Customer's claims against  the supplier from the rental contract, regardless of the reason - albeit with the exception of Customer's claims from tort - shall be barred by limitation after one year.

19.3. Barring by limitation shall commence with the end of the year in which the claim originated and Customer obtained knowledge of circumstances substantiating the claim and the supplier as the debtor or would have obtained it without gross negligence.

19.4. If there are negotiations pending between Customer and the Supplier about claims being made or the circumstances substantiating the claims, barring by limitation shall be inhibited until Customer or the Supplier rejects continuation of the negotiation. The aforementioned period of barring of one year shall commence no later than 3 months after the end of the inhibition.

20. Storage and forwarding of personal data

20.1. Tenant agrees to the supplier storing personal data.

20.2. The supplier may forward these data via the central warning ring to third parties with a justified interest if the statements made in the rental are incorrect in essential points or the rented vehicle is not returned within 24 hours of the expiry of the rental period (also extended, if need be) or if rental claims have to be made in judicial reminder proceedings or cheques presented by Tenant are not honoured. In addition, the data can be forwarded to all the authorities responsible for prosecution of offences against public order and criminal offences in the event of Tenant actually behaving dishonestly or sufficient indications herefor existing. This is done, for example, in the event of wrong information for the rental, presentation of forged personal documents or such reported as having been lost, failure to return the vehicle, failure to notify a technical defect, road traffic offences or similar.

21. Selection of law and place of jurisdiction

21.1. The contractual relationship between Customer and the Supplier shall exclusively be governed by German law. This shall also apply for the entire legal relationship.

21.2. Insofar as German law is not applied in actions by Customer against the supplier abroad for the reason of the liability of the supplier,  German law shall be exclusively applicable with regard to the legal consequences, in particular the nature, scope and amount of Customer's claims.

21.3. Customer can only take action against the supplier at the latter's headquarters.

21.4. Customer's place of residence shall be decisive for actions of the supplier against Customer. For actions against Customer or contracting partners of the rental contract who are merchants, public or private law legal entities or persons with their place of residence or customary abode abroad or whose place of residence or customary abode is not known at the time of initiating proceedings, the headquarters of the supplier is agreed as the place of jurisdiction.

21.5. The aforementioned directives do not apply
a) if and insofar as something to the contrary in favour of Customer results from indispensable provisions of international treaties to be applied to the rental contract between Customer and the Supplier.
b) if and insofar as indispensable provisions in the member state of the EU to which Customer belongs and applicable to the rental contract are more favourable for Customer than the following provisions or the corresponding German provisions.

Other important information
The detailed explanation and demonstration on the use of the vehicle will take about 30 to 60 minutes. The explanation of the motorhome by the depot staff is only possible in German or English. 
Maps or road maps cannot be supplied by the supplier.
Transportation to and from the rental depots cannot be provided. 
Taxi costs are not refundable.  

Please note that Austria has a toll fee system for their highways for vehicles with more than 3.5 tons total permissible weight ("GO-box"). All vehicles of group E1 are already equipped with a GO-box. At drop off the road toll will be checked online and client has to pay the open amount with credit card or in cash. The open amount for road toll cannot be deducted from the deposit. For vehicles with less than 3.5 tons client has to buy a sticker for the windscreen at a gas station before he enters Austria.
In general client has to check himself the rules of road tolls for all countries he plans to visit. He has to stand for all fines resulting from ignoring the rules. 

Note:A one off supplier service fee of 120 - 140 Euro depending on the vehicle selected which will be itemised on your final breakdown of pricing may apply.


Norway Autopass information:

Drive through Norway without worries or a tag!
Register your credit card for 1 NOK. Prepay a fixed sum of 300/1 000 NOK after your first passage. Tolls will be deducted from the prepayment. Get a refund of your unused money 85 days after charging of your prepayment.

1. Registration
Register at AutoPASS Visitors’ Payment (www.autopass.no) right after your pick up or latest prior to your entry to Norway. The trips end date has to be in the future.
Register your credit card, email address and vehicle registration plate number online to create an account. You decide the duration of the contract period, from one day to two months. To avoid overlaps with following rentals, the contract period should be not longer than your rental period! Valid credit cards are VISA or MasterCard.
To make sure your credit card has been successfully registered, NOK 1 (approx. EUR 0.15) will be charged to Visitors’ Payment. You will receive an email confirmation of your agreement. Please print out the mail and bring it along on your journey.

2. Charges to your credit card
Your credit card will be charged a prepayment of NOK 300 for a vehicle of 3 500 kg or less (NOK 1 000 for vehicles heavier than 3 500 kg) when you pass your first payment point. Your vehicle’s registration plate will be photographed, sometimes indicated by a flash, at each payment point.  Passages are deducted from your prepayment. This may happen during or after your stay in Norway, as it may take time to register the photos from the toll payment points you have passed. If and when registered toll charges exceed the prepayment, another prepayment of NOK 300 /1 000 NOK will be charged automatically.  If you do not have sufficient funds (300/1 000) on your credit card, you will be notified by email so you can refill your account.
You may at any time log in to your visitors’ agreement using your e-mail address and password. There you will find all transactions, passage dates registered and the date when the rest amount of your prepayment will be refunded to your credit card.

3. After your stay
We hope you had a pleasant stay in Norway!
The unused portion of your prepayment will be refunded to your credit card at the latest 85 days after your last prepayment. The date of the refund will appear in your online account. In addition you will receive an email with a statement of all pay points passed and the costs involved.

4. Manual payments: Important information
a) When using AutoPASS lane = No manual payment
Please do not pay AutoPASS tolls in service stations (identified by the sign “Kr service”). Such payments are not refundable.
b) No AutoPASS sign = Manual payment only
Please note that there is one toll plaza in Norway which is only manually operated (no AutoPASS lane). Your AutoPASS Visitors’ Payment is not valid for this toll plaza, referred to as “Atlanterhavstunnel” at RV 64 on the west coast.
c) Ferries
Normally you will have to pay manually at ferries, but a few ferries have AutoPASS signs. These charge the crossing to your AutoPASS Visitors’ Payment. In this case, do not pay manually but show the printout of the email confirmation of your agreement if asked to.
If you have any questions, please send an email to ap@vegvesen.no or call Customer Service: 02012 (from Norwegian phones only) or +47 915 02012 (from abroad).

Terms of booking on this website 

Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.

Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.

When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.

While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. If you encounter issues with the vehicle whilst on hire, you MUST report these issues directly to the relevant supplier at the earliest possible time. This will allow the supplier to remedy any issues and minimise any inconvenience to you.  If you fail to report any vehicle issues during your rental, it is likely that compensation will not be offered. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.

Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.

Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 1.95% credit card or debit card surcharge will be added when your payment is processed.

A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.

If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.

Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.

Amendments
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Motorhome rental alterations (all charges stated in local currency): 25.00
The alteration fee will not be charged if your alteration request is not possible.

Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.

Refund Policy
We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds or penalties are detailed in the terms and conditions of your selected vehicle that you are asked to read and accept at time of booking. In the event you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.


This website is owned and operated by Motorhome Republic Ltd. Our financial centre and marketing office is based at Level 4 Excelsior House, 6 Commerce St , Auckland, New Zealand. In Australia, we are based at Suite 3.01, 11 Queens Rd, Melbourne VIC 3004. Thank you for booking with us.


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