energi motorhomes barcelona - worldwide motorhome and rv travel companies
energi motorhomes barcelona - motorhome and rv travel worldwide
The operator of Energi Motorhomes Barcelona is a family owned business run from Barcelona in the beautiful Catalonia region of Spain. We do this because we love it and enjoy working on it everyday; we are not a large impersonal operation and we think this is what makes us unique.
Our aim is to make motorhome rental easy, fun and accessible to all so that you too can discover the joy of being 100% in control of your holiday and will want to rent a campervan again.
We hope to achieve this by drawing on our own experience of motorhome rental and campervan holidays over the years throughout Spain and all over the world in order to provide the quality of service we, ourselves would expect.
If you want to know more about us and how we came to be then an article recently published in the UK, in Spain Magazine, should be just the thing.
Energi Motorhomes Barcelona Rental Terms
Important information about your rental
On arrival you will be required to sign a rental agreement with the operators of Energi Motorhomes Barcelona. Here is a summary of their terms and conditions:
Definitions
The following definitions apply for the Terms and Conditions for the supplier.
- The Supplier means the operator of Energi Motorhomes Barcelona.
- The Client is also referred to as the hirer (s) or renter (s)
Payment
An initial non refundable booking deposit, as itemised in your booking breakdown of costs, will be required at time of booking confirmation. Accepted credit card payment for the initial deposit is Visa and Mastercard only. The remainder of the balance payable will be secured 45 days prior to the pickup of your vehicle. Accepted credit cards for this are Visa and Mastercard only.
Cancellation Policy
The initial deposit paid is non-refundable. The Balance Payable will be dealt with according to the number of days notice given, the following charges also apply:
- +59 days prior to departure 100% refund except non refundable initial deposit
- 45 - 59 days before scheduled departure: 50% refund
- 31 - 44 days before scheduled departure: 25% refund
- 3- 30 days before scheduled departure: No refund
- No show – No refund.
Notification is the date used for calculating notice given and thus the amount of the cancellation penalty.
If, for unforeseen reasons the supplier are not able to provide a motorhome as booked we will fully reimburse the money received. Contact the supplier for more details about renting a motorhome in Spain.
Security Deposit
A 700€ damage deposit is required. If the motorhome is returned undamaged and in good condition, both inside and out, the deposit will be returned in full by bank transfer within 72 hours.
Driver Requirement
Drivers must be 23 years old or over and have had a valid driver's license for at least 3 years. A photocopy of all drivers’ licenses must be provided and the original shown before departure. Only those indicated as authorised drivers in this contract may drive the motorhome.
Kilometres
The daily rental rate for periods less than 1 week includes 200km free of charge (100km for rentals of less than 4 days). Extra mileage is charged at 0.25€/km and is payable on return of the motorhome. Rental periods of 1 week or more have unlimited mileage (unless otherwise stated on the rental invoice).
The supplier do have a special mileage 'pack': 500km for 100 € instead of 125€. Any number of packs can be purchased but they must be bought before departing in your motorhome.
Office Hours
Monday to Friday 9:00 - 1:00 and 3:00 -7:00.
Closed on weekends and public holidays.
Pick-up and Drop off Instructions
Motorhomes can be picked-up anytime between 9am and 8pm and must be dropped-off at the same time since we rent in 24 hour periods. The standard pick-up and drop-off time is 12pm unless you request otherwise. Please note that we are closed on Saturday afternoons and Sunday all day.
Pick up and Drop off
Unless otherwise stated on the rental invoice, the time of pick-up and drop-off is 12pm.
Late Returns
In case of late drop-offs, the supplier reserves the right to retain part or all of the 700€ deposit at the rate of 50€ per hour (or fraction of an hour) past the time specified on the rental invoice.
Rental Extensions
Extensions to the rental period must be agreed with the supplier no later than 48 hours prior to the scheduled drop-off.
Early Drop-offs and Late Pick-ups
No refund will be made for early drop-offs, late pick-ups or any unused portion of a rental period.
Hirer's Responsibility
The supplier accepts no responsibility for damage to or theft of/from vehicles left in supplier’s secure parking.
Insurance
The motorhome is fully insured for all drivers over the age of 23 with more than 3 years' driving experience. A deposit of 700€, payable on the day of pick-up (in cash) or by bank transfer at least 3 working days before the day of pick-up, is required to cover the Excess as well as any damage to the interior of the campervan or equipment.
- kitchen equipment
- upholstery
- outdoor tables and chairs
- etc.
The full amount will be returned within 1 week by bank transfer assuming the vehicle is returned undamaged and in good condition, both inside and out.
The rental price includes Fully Comprehensive insurance with an Excess of 700€. In case of damage to the motorhome the Excess will be covered the damage deposit. If the damage was caused by a third party the damage deposit will be retained until the Insurance Company of the third party covers the cost of the damage. The Insurance policy does not cover client’s luggage, goods or personal belongings. The Insurance policy includes roadside assistance (ARAG) which covers European Union countries, Switzerland and Andorra.
The motorhome may only be taken into European Union countries, Switzerland and Andorra.
The client will receive a copy of a ‘Damage Inspection’ report where they should record any existing damage they consider relevant.
Unless marked on the report it will be understood that the motorhome was received by the client in perfect working condition, with neither interior nor exterior damage and that any damage, breakages or mechanical issues during the rental period will therefore not entitle the client to any claim for compensation.
It is not permitted to carry more passengers than established by law, participate in races or competitions, transport or carry goods or belongings which may cause damage to the motorhome, allow third parties not included in this contract to drive or use the motorhome, assist in illegal acts, tow other vehicles, drive off-road, drive under the influence of drugs or alcohol or modify the structure of the motorhome.
Personal Travel Insurance
We strongly recommend that all people travelling in Spain take out Personal Travel Insurance.
Repair
In the case of repair work carried out during the rental period at the expense of the supplier, with a quotation in excess of 50€, permission must be obtained in advance from the supplier. The cost of repair work approved by the supplier will initially be paid by the client and later, once the rental period is completed, will be refunded by the supplier by bank transfer within 72 hours. Any replaced pieces must be kept in the motorhome and presented to the supplier together with the original invoice. All invoices must be made out to the supplier:
Ascensión Martínez Monter C/Divina Pastora 1-3, 2n2a 08240 Manresa Barcelona NIF- 39341362T
Any invoice without the previous details will not be reimbursed by supplier.
Responsibilities of the Client:
1. No Animals and No Smoking inside the motorhome.
2. Oil, tyres, lights, brakes, cooling system etc. must be monitored by the Renter. Any problems must be communicated to the supplier immediately… not on return of the vehicle.
3. In case of breakdown, damage or other problem with the motorhome, the Renter is obliged to do everything possible to solve the problem by themselves so that no damage or only minimized damage (physical or material) shall occur. Renters are responsible for reporting all damages and accidents to the supplier immediately… not on return of the vehicle.
4. Use of the motorhome is limited to sealed (paved) roads only.
5. Travel is limited to EU countries.
If any of these conditions are not met, a standard fixed charge of 50€ per infraction will apply, in addition to any costs the supplier may incur.
All fuel usage, gas canister refills, toilet chemical purchases, toll fees, campsite expenses, parking tickets, speeding fines etc. occurring during the rental period are at the clients expense.
The motorhome must be returned in accordance with the following:
1. The motorhomes’ 2 batteries should be at least 2/3 charged.
2. The interior should be clean and tidy.
3. The exterior should be sufficiently clean to allow for a damage inspection.
4. Bed linen and dish towels must be stripped and placed in the main cupboard.
If any of these conditions are not met, a standard fixed charge of 10€ per infraction will apply, in addition to any costs the supplier may incur.
5. The fuel tank must be returned full.
6. The motorhome is supplied with 2 gas canisters. The canister which is not in use must be returned full… the sealed plastic cap must be intact.
If this condition is not met, a standard fixed charge of 15€ will apply, in addition to any costs the supplier may incur.
7. The Black and Grey water tanks must be empty. In the case of the Black water tank, there must be no toilet paper or residues.
8. Damage (interior or exterior) must be declared… however seemingly trivial it may be.
9. Parking tickets or traffic violations must be declared and paid.
If any of these conditions are not met, a standard fixed charge of 50€ per infraction will apply, in addition to any costs the supplier may incur.
Optional extras are available to hire on booking page
Bike Rack
12 V Gas Detector Alarm
Child Car Seat
Snow Chains
Power Converter (12V-240V)
GPS (TomTom XL Europe)
* An additional deposit of 250€ is required to secure a TomTom GPS unit.
FAQ
Q: Where can I pick-up/drop-off a motorhome?
A: At our base in Manresa or at either Barcelona or Girona airport. Please note that additional fees apply for our airport service.
Q: Can I pick-up/drop-off a motorhome in Madrid, Valencia, Bilboa, Malaga etc.?
A: Not at this time
Q: What is the minimum age?
A: 23 with a driving licence for a minimum of 2 years.
Q: What documentation do I need to provide?
A: Photocopy of driving license for all drivers.
Q: Can we take our pet?
A: No. We have a strict rule that no animals are allowed inside the vehicles. This is out of consideration for other renters who may not react well to animal hairs and also to minimize the likelihood of damage to the interior of the vehicle.
Q: Is smoking allowed?
A: No. Same reason as above. Other renters may not appreciate the smell of cigarettes.
Q: Does the motorhome have a power supply? (12V vs 240V)
A: Yes, the motorhome does have an independent power supply but it is important to understand that while you are on the move (not hooked up to mains electricity at a camp site) you are limited to the use of 12V products which run off of the motorhome's battery. You can purchase 12V products such as kettles or hair-dryers but standard household products will not work.
If you are hooked up to mains electricity at a camp site you are able to use 240V equipment without any problem. Motorhomes typically have at least 2 plugs.
If you need to be able to use 240V products without being hooked up to mains electricity you can use a power converter (12V - 240V) but this does have it's own limitation... you will need to have the motorhome engine running.
Q: Are seatbelts compulsory?
A: Yes. Front and back. Adults and children. And baby chairs for babies is compulsory under Spanish law.
Q: How long do gas bottles last?
A: There is no guaranteed answer to this question since it depends very much on number of occupants, season, usage etc. As a rough guide it would be reasonable to expect 1 bottle to last 1 week under normal conditions. Since the motorhomes come with 2 gas bottles (at least 1 at 100% full on pick-up) running out of gas should not be an issue for rentals of less than 1 week.
Q: Where can I buy replacement gas bottles?
A: In Spain you can buy Butane and/or Propane gas bottles from most Repsol Service Stations or 'Official Service' centers.
http://www.repsolypf.com/SA/Herramientas/BuscadorServOficialesButanoyPropanoEnvasado/Buscadorso.aspx?NIVEL=15
Unfortunately there is no standardisation of bottled gas across Europe. If you will be travelling outside Spain you should bear in mind that other EU countries may not use the same system (bottle and connector) and you may need to buy a new bottle and the adequate connector.
http://www.motorcaravanning.com/vehicles/bottled_gas.htm
If you would like to avoid running out of emergency supplier can provide a Camping Gaz 907 2.72kg Refill plus connector (20€) which can be used and sourced across Europe. Please note however that these are small bottles and will not last as long.
Do I need Butane or Propane?
Butane, usually in blue bottles, is heavier than Propane, and more energy can be stored in a given bottle size. Propane, although lighter than Butane, has the advantage of remaining usable under freezing conditions and is therefore the best choice for winter motorcaravanning. Butane stops working as the temperature falls towards 0° C whereas Propane works well at very low temperatures indeed (down to about minus 40°C !). Since Propane also works OK at normal temperatures many motorcaravanners like us use Propane all year round.
Q: Can we take the motorhome outside of Spain?
A: Yes. But please let us know at the time of booking which countries you will be going to. The only limitation is that you cannot take the motorhome outside of the EU.
Q: Can we park anywhere?
A: Yes... using your common sense. Any vehicle which weighs less than 3.5 tonnes is considered a passenger vehicle. This means that our motorhomes are considered equal to cars and can park anywhere a car can.
The real problem though is not parking but camping, so....
A motorhome is considered to be parked when:
1. It is only in contact with the ground through the wheels (no stabilizers or levellers are being used).
2. It does not occupy more space than it would when closed... in other words there are no windows open (please be careful about that one!), seats or tables out, awning extended etc.
3. No fluids have been expelled except those due to the combustion of the engine through the exhaust... in other words, no grey or dirty water has been dumped.
If any one of these rules is broken, the motorhome is camped and that is illegal.
Q: Is the motorhome fully insured?
A: Yes. All our vehicles are fully insured with the exception of the first 700€ which is why supplier ask for a Security Deposit.
Q: What do we do if we are broken into?
A: Although infrequent this does happen. First check what has been stolen from your personal belongings (for your own travel insurance claim) and what has been damaged or stolen from the vehicle so that you can get a Police statement. Contact the operating staff of Energi Motorhomes Barcelona for further instruction during open hours for further instructions.
Q: What do we do if we break down?
A: As part of our insurance policy, each motorhome has 24 hour break down cover across Europe. Details are in the motorhome.
Terms of booking on this website
Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.
Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.
When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.
While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.
Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.
Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 1.75% credit card charge will be added when your payment is processed.
A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.
If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.
Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.
Amendments
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Motorhome rental alterations (all charges stated in local currency):
To change dates or times that result in a recalculation of rental rates, or to change vehicles or locations: 75.00
To add or remove extras to/from confirmed booking: 20.00
The alteration fee will not be charged if your alteration request is not possible.
Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.
Refund Policy
We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds or penalties are detailed in the terms and conditions of your selected vehicle that you are asked to read and accept at time of booking. In the event you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.
This website is owned and operated by Motorhome Republic Ltd, a global leader in motorhome rental distribution. Our financial centre and marketing office is based at Level 4 Excelsior House, 6 Commerce St , Auckland, New Zealand. Thank you for booking with us.
Energi Motorhomes Barcelona Rental Terms for travel between 01-Jan-2012 and 31-Dec-2012
Important information about your rental
On arrival you will be required to sign a rental agreement with the operators of Energi Motorhomes Barcelona. Here is a summary of their terms and conditions:
Definitions
The following definitions apply for the Terms and Conditions for the supplier.
- The Supplier means the operator of Energi Motorhomes Barcelona.
- The Client is also referred to as the hirer (s) or renter (s)
Payment
An initial non refundable booking deposit, as itemised in your booking breakdown of costs, will be required at time of booking confirmation. Accepted credit card payment for the initial deposit is Visa and Mastercard only. The remainder of the balance payable will be secured 45 days prior to the pickup of your vehicle. Accepted credit cards for this are Visa and Mastercard only.
Cancellation Policy
The initial deposit paid is non-refundable. The Balance Payable will be dealt with according to the number of days notice given, the following charges also apply:
- +59 days prior to departure 100% refund except non refundable initial deposit
- 45 - 59 days before scheduled departure: 50% refund
- 31 - 44 days before scheduled departure: 25% refund
- 3- 30 days before scheduled departure: No refund
- No show – No refund.
Notification is the date used for calculating notice given and thus the amount of the cancellation penalty.
If, for unforeseen reasons the supplier are not able to provide a motorhome as booked we will fully reimburse the money received. Contact the supplier for more details about renting a motorhome in Spain.
Security Deposit
A 700€ damage deposit is required. If the motorhome is returned undamaged and in good condition, both inside and out, the deposit will be returned in full by bank transfer within 72 hours.
Driver Requirement
Drivers must be 23 years old or over and have had a valid driver's license for at least 3 years. A photocopy of all drivers’ licenses must be provided and the original shown before departure. Only those indicated as authorised drivers in this contract may drive the motorhome.
Kilometres
The daily rental rate for periods less than 1 week includes 200km free of charge (100km for rentals of less than 4 days). Extra mileage is charged at 0.25€/km and is payable on return of the motorhome. Rental periods of 1 week or more have unlimited mileage (unless otherwise stated on the rental invoice).
The supplier do have a special mileage 'pack': 500km for 100 € instead of 125€. Any number of packs can be purchased but they must be bought before departing in your motorhome.
Office Hours
Monday to Friday 9:00 - 1:00 and 3:00 -7:00.
Closed on weekends and public holidays.
Pick-up and Drop off Instructions
Motorhomes can be picked-up anytime between 9am and 8pm and must be dropped-off at the same time since we rent in 24 hour periods. The standard pick-up and drop-off time is 12pm unless you request otherwise. Please note that we are closed on Saturday afternoons and Sunday all day.
Pick up and Drop off
Unless otherwise stated on the rental invoice, the time of pick-up and drop-off is 12pm.
Late Returns
In case of late drop-offs, the supplier reserves the right to retain part or all of the 700€ deposit at the rate of 50€ per hour (or fraction of an hour) past the time specified on the rental invoice.
Rental Extensions
Extensions to the rental period must be agreed with the supplier no later than 48 hours prior to the scheduled drop-off.
Early Drop-offs and Late Pick-ups
No refund will be made for early drop-offs, late pick-ups or any unused portion of a rental period.
Hirer's Responsibility
The supplier accepts no responsibility for damage to or theft of/from vehicles left in supplier’s secure parking.
Insurance
The motorhome is fully insured for all drivers over the age of 23 with more than 3 years' driving experience. A deposit of 700€, payable on the day of pick-up (in cash) or by bank transfer at least 3 working days before the day of pick-up, is required to cover the Excess as well as any damage to the interior of the campervan or equipment.
- kitchen equipment
- upholstery
- outdoor tables and chairs
- etc.
The full amount will be returned within 1 week by bank transfer assuming the vehicle is returned undamaged and in good condition, both inside and out.
The rental price includes Fully Comprehensive insurance with an Excess of 700€. In case of damage to the motorhome the Excess will be covered the damage deposit. If the damage was caused by a third party the damage deposit will be retained until the Insurance Company of the third party covers the cost of the damage. The Insurance policy does not cover client’s luggage, goods or personal belongings. The Insurance policy includes roadside assistance (ARAG) which covers European Union countries, Switzerland and Andorra.
The motorhome may only be taken into European Union countries, Switzerland and Andorra.
The client will receive a copy of a ‘Damage Inspection’ report where they should record any existing damage they consider relevant.
Unless marked on the report it will be understood that the motorhome was received by the client in perfect working condition, with neither interior nor exterior damage and that any damage, breakages or mechanical issues during the rental period will therefore not entitle the client to any claim for compensation.
It is not permitted to carry more passengers than established by law, participate in races or competitions, transport or carry goods or belongings which may cause damage to the motorhome, allow third parties not included in this contract to drive or use the motorhome, assist in illegal acts, tow other vehicles, drive off-road, drive under the influence of drugs or alcohol or modify the structure of the motorhome.
Personal Travel Insurance
We strongly recommend that all people travelling in Spain take out Personal Travel Insurance.
Repair
In the case of repair work carried out during the rental period at the expense of the supplier, with a quotation in excess of 50€, permission must be obtained in advance from the supplier. The cost of repair work approved by the supplier will initially be paid by the client and later, once the rental period is completed, will be refunded by the supplier by bank transfer within 72 hours. Any replaced pieces must be kept in the motorhome and presented to the supplier together with the original invoice. All invoices must be made out to the supplier:
Ascensión Martínez Monter C/Divina Pastora 1-3, 2n2a 08240 Manresa Barcelona NIF- 39341362T
Any invoice without the previous details will not be reimbursed by supplier.
Responsibilities of the Client:
1. No Animals and No Smoking inside the motorhome.
2. Oil, tyres, lights, brakes, cooling system etc. must be monitored by the Renter. Any problems must be communicated to the supplier immediately… not on return of the vehicle.
3. In case of breakdown, damage or other problem with the motorhome, the Renter is obliged to do everything possible to solve the problem by themselves so that no damage or only minimized damage (physical or material) shall occur. Renters are responsible for reporting all damages and accidents to the supplier immediately… not on return of the vehicle.
4. Use of the motorhome is limited to sealed (paved) roads only.
5. Travel is limited to EU countries.
If any of these conditions are not met, a standard fixed charge of 50€ per infraction will apply, in addition to any costs the supplier may incur.
All fuel usage, gas canister refills, toilet chemical purchases, toll fees, campsite expenses, parking tickets, speeding fines etc. occurring during the rental period are at the clients expense.
The motorhome must be returned in accordance with the following:
1. The motorhomes’ 2 batteries should be at least 2/3 charged.
2. The interior should be clean and tidy.
3. The exterior should be sufficiently clean to allow for a damage inspection.
4. Bed linen and dish towels must be stripped and placed in the main cupboard.
If any of these conditions are not met, a standard fixed charge of 10€ per infraction will apply, in addition to any costs the supplier may incur.
5. The fuel tank must be returned full.
6. The motorhome is supplied with 2 gas canisters. The canister which is not in use must be returned full… the sealed plastic cap must be intact.
If this condition is not met, a standard fixed charge of 15€ will apply, in addition to any costs the supplier may incur.
7. The Black and Grey water tanks must be empty. In the case of the Black water tank, there must be no toilet paper or residues.
8. Damage (interior or exterior) must be declared… however seemingly trivial it may be.
9. Parking tickets or traffic violations must be declared and paid.
If any of these conditions are not met, a standard fixed charge of 50€ per infraction will apply, in addition to any costs the supplier may incur.
Optional extras are available to hire on booking page
Bike Rack
12 V Gas Detector Alarm
Child Car Seat
Snow Chains
Power Converter (12V-240V)
GPS (TomTom XL Europe)
* An additional deposit of 250€ is required to secure a TomTom GPS unit.
FAQ
Q: Where can I pick-up/drop-off a motorhome?
A: At our base in Manresa or at either Barcelona or Girona airport. Please note that additional fees apply for our airport service.
Q: Can I pick-up/drop-off a motorhome in Madrid, Valencia, Bilboa, Malaga etc.?
A: Not at this time
Q: What is the minimum age?
A: 23 with a driving licence for a minimum of 2 years.
Q: What documentation do I need to provide?
A: Photocopy of driving license for all drivers.
Q: Can we take our pet?
A: No. We have a strict rule that no animals are allowed inside the vehicles. This is out of consideration for other renters who may not react well to animal hairs and also to minimize the likelihood of damage to the interior of the vehicle.
Q: Is smoking allowed?
A: No. Same reason as above. Other renters may not appreciate the smell of cigarettes.
Q: Does the motorhome have a power supply? (12V vs 240V)
A: Yes, the motorhome does have an independent power supply but it is important to understand that while you are on the move (not hooked up to mains electricity at a camp site) you are limited to the use of 12V products which run off of the motorhome's battery. You can purchase 12V products such as kettles or hair-dryers but standard household products will not work.
If you are hooked up to mains electricity at a camp site you are able to use 240V equipment without any problem. Motorhomes typically have at least 2 plugs.
If you need to be able to use 240V products without being hooked up to mains electricity you can use a power converter (12V - 240V) but this does have it's own limitation... you will need to have the motorhome engine running.
Q: Are seatbelts compulsory?
A: Yes. Front and back. Adults and children. And baby chairs for babies is compulsory under Spanish law.
Q: How long do gas bottles last?
A: There is no guaranteed answer to this question since it depends very much on number of occupants, season, usage etc. As a rough guide it would be reasonable to expect 1 bottle to last 1 week under normal conditions. Since the motorhomes come with 2 gas bottles (at least 1 at 100% full on pick-up) running out of gas should not be an issue for rentals of less than 1 week.
Q: Where can I buy replacement gas bottles?
A: In Spain you can buy Butane and/or Propane gas bottles from most Repsol Service Stations or 'Official Service' centers.
http://www.repsolypf.com/SA/Herramientas/BuscadorServOficialesButanoyPropanoEnvasado/Buscadorso.aspx?NIVEL=15
Unfortunately there is no standardisation of bottled gas across Europe. If you will be travelling outside Spain you should bear in mind that other EU countries may not use the same system (bottle and connector) and you may need to buy a new bottle and the adequate connector.
http://www.motorcaravanning.com/vehicles/bottled_gas.htm
If you would like to avoid running out of emergency supplier can provide a Camping Gaz 907 2.72kg Refill plus connector (20€) which can be used and sourced across Europe. Please note however that these are small bottles and will not last as long.
Do I need Butane or Propane?
Butane, usually in blue bottles, is heavier than Propane, and more energy can be stored in a given bottle size. Propane, although lighter than Butane, has the advantage of remaining usable under freezing conditions and is therefore the best choice for winter motorcaravanning. Butane stops working as the temperature falls towards 0° C whereas Propane works well at very low temperatures indeed (down to about minus 40°C !). Since Propane also works OK at normal temperatures many motorcaravanners like us use Propane all year round.
Q: Can we take the motorhome outside of Spain?
A: Yes. But please let us know at the time of booking which countries you will be going to. The only limitation is that you cannot take the motorhome outside of the EU.
Q: Can we park anywhere?
A: Yes... using your common sense. Any vehicle which weighs less than 3.5 tonnes is considered a passenger vehicle. This means that our motorhomes are considered equal to cars and can park anywhere a car can.
The real problem though is not parking but camping, so....
A motorhome is considered to be parked when:
1. It is only in contact with the ground through the wheels (no stabilizers or levellers are being used).
2. It does not occupy more space than it would when closed... in other words there are no windows open (please be careful about that one!), seats or tables out, awning extended etc.
3. No fluids have been expelled except those due to the combustion of the engine through the exhaust... in other words, no grey or dirty water has been dumped.
If any one of these rules is broken, the motorhome is camped and that is illegal.
Q: Is the motorhome fully insured?
A: Yes. All our vehicles are fully insured with the exception of the first 700€ which is why supplier ask for a Security Deposit.
Q: What do we do if we are broken into?
A: Although infrequent this does happen. First check what has been stolen from your personal belongings (for your own travel insurance claim) and what has been damaged or stolen from the vehicle so that you can get a Police statement. Contact the operating staff of Energi Motorhomes Barcelona for further instruction during open hours for further instructions.
Q: What do we do if we break down?
A: As part of our insurance policy, each motorhome has 24 hour break down cover across Europe. Details are in the motorhome.
Terms of booking on this website
Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.
Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.
When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.
While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.
Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.
Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 1.75% credit card charge will be added when your payment is processed.
A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.
If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.
Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.
Amendments
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Motorhome rental alterations (all charges stated in local currency):
To change dates or times that result in a recalculation of rental rates, or to change vehicles or locations: 75.00
To add or remove extras to/from confirmed booking: 20.00
The alteration fee will not be charged if your alteration request is not possible.
Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.
Refund Policy
We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds or penalties are detailed in the terms and conditions of your selected vehicle that you are asked to read and accept at time of booking. In the event you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.
This website is owned and operated by Motorhome Republic Ltd, a global leader in motorhome rental distribution. Our financial centre and marketing office is based at Level 4 Excelsior House, 6 Commerce St , Auckland, New Zealand. Thank you for booking with us.
Energi Motorhomes Barcelona Insurance
Insurance
The motorhome is fully insured for all drivers over the age of 23 with more than 3 years' driving experience. A deposit of 700€, payable on the day of pick-up (in cash) or by bank transfer at least 3 working days before the day of pick-up, is required to cover the Excess as well as any damage to the interior of the campervan or equipment.
- kitchen equipment
- upholstery
- outdoor tables and chairs
- etc.
The full amount will be returned within 1 week by bank transfer assuming the vehicle is returned undamaged and in good condition, both inside and out.
The rental price includes Fully Comprehensive insurance with an Excess of 700€. In case of damage to the motorhome the Excess will be covered the damage deposit. If the damage was caused by a third party the damage deposit will be retained until the Insurance Company of the third party covers the cost of the damage. The Insurance policy does not cover client’s luggage, goods or personal belongings. The Insurance policy includes roadside assistance (ARAG) which covers European Union countries, Switzerland and Andorra.
The motorhome may only be taken into European Union countries, Switzerland and Andorra.
The client will receive a copy of a ‘Damage Inspection’ report where they should record any existing damage they consider relevant.
Unless marked on the report it will be understood that the motorhome was received by the client in perfect working condition, with neither interior nor exterior damage and that any damage, breakages or mechanical issues during the rental period will therefore not entitle the client to any claim for compensation.
It is not permitted to carry more passengers than established by law, participate in races or competitions, transport or carry goods or belongings which may cause damage to the motorhome, allow third parties not included in this contract to drive or use the motorhome, assist in illegal acts, tow other vehicles, drive off-road, drive under the influence of drugs or alcohol or modify the structure of the motorhome.
Personal Travel Insurance
We strongly recommend that all people travelling in Spain take out Personal Travel Insurance.