explore more au - worldwide motorhome and rv travel companies
explore more au - motorhome and rv travel worldwide
Explore More is part of Australasia’s largest campervan rental company, owned by premium New Zealand tourism company, thl (Tourism Holdings Ltd).
Explore More was originally founded on 4 July 2007 as thl’s youth and adventure campervan brand over in New Zealand. It was born from a synergy of two very different parts of thl to create a very unique offering, borrowing from the organisational learnings of its well known sister rental companies Maui, Britz and Backpacker, combined with the mantra of the youth and adventure hop-on, hop-off backpacker bus company Kiwi Experience.
After its huge success in New Zealand, it was inevitable that it Explore More would cross the Tasman and now we’re here in Australia, offering the same great service, reliable vehicles at low cost rates.
Explore More is committed to giving you a localised experience, and ensuring that you get amongst our beautiful country the way that you want to. We want to make you feel like you’re a part of our crew, that’s why we’ve named our campervans after our Aussie crew so you feel like you’ve been guided by a tru blue local.
We know a campervan holiday is memory you’ll keep for life, so we want to make sure it’s one you want to remember. We know you’re here on holiday, so we want to make every experience you have with us a fun one – after all, that’s why you’re on holiday right?
Enjoy the ride.
Explore More AU Rental Terms
Important Information About Your Rentals
On arrival you will be required to sign a rental agreement with the operators of Explore More Campers. Here is a summary of their terms and conditions:
Definitions
The following definitions apply for the Terms and Conditions for Explore More Campers.
- The Supplier means the operator of Explore More Campers.
- The Client is also referred to as the hirer (s) or renter (s).
The following credit cards will be accepted: Visa Card, MasterCard and American Express.
A non-refundable 2% administration fee will apply to all Visa and MasterCard transactions. A non-refundable 4.5% administration fee will apply to American Express cards. Credit card administration fees also apply to debited Vehicle Security Deposits. Only the hirer’s credit card is acceptable to use for the purpose of the Vehicle Security Deposit.
Cancellation Policy
If a booking is amended within the cancellation fee period and subsequently cancelled, the cancellation fee for the original booking will apply.
The initial deposit paid is non-refundable. In addition to forfeiting your deposit, the following charges also apply:
If cancelled up to 25 days prior to pick-up – No Further Fee
If cancelled from 24 to 10 days prior to pick-up – 20% of Total Rental
If cancelled 9 to 4 days prior to pick-up – 50% of Total Rental
If cancelled 3 days prior to pick up or No Show – 100% of Total Rental
If Vehicle is returned early for any reason whatsoever – No refund available
RENTAL AGREEMENT TERMS & CONDITIONS
1) Rates and Conditions
Rates and Conditions quoted in our brochures and/or documentation are subject to change without notice. However (subject to changes in legislation or errors) we will not alter rates or conditions applicable to your rental once your booking has been confirmed by Explore More unless a booking is amended. Amendments prior to the vehicle collection date will be re-calculated at the rate applicable on the date of amendment. This applies to changing the vehicle type, reducing the number or rental days, changing pick-up dates and/or changing the pick-up or drop-off location. Where the number of rental days is being extended prior to pick-up (days are being added at the end of the rental with no change to the original pick-up date), the original rate which applied at the time of the original booking, will apply. Please note all prices are quoted and payable in Australian dollars.
2) Definitions
‘This Agreement’ means the Rental Agreement and these Terms and Conditions. ‘Customer’ means the person or persons nominated as the hirer and any person whose credit card is presented for payment of the Customer’s charges. Refer to clauses 19 and 26 for information about the Vehicle Security Deposit requirements and credit card payments. ‘Explore More‘ means Tourism Holdings Australia Pty Ltd. ‘Rental Period’ means the hire period or any agreed variation thereof and any additional period during which the Vehicle is in the Customer’s possession or control. ‘Vehicle’ means the Vehicle hired by the Customer and includes tyres, tools, accessories, camping utensils, and all other equipment, documents or additional hire items related to the Vehicle and any replacement or substitute Vehicle which may be provided.
3) Rental Duration
3.1 Rental days are calculated on a calendar day basis. When calculating the number of days the Vehicle is rented, the day of pick-up is counted as day one of the rental, regardless of pick-up time. The day of the Vehicle’s return is counted as the final day.
3.2 Minimum rental period is 5 days. Minimum rental period for all one-way hires is 10 days. Minimum rental period for all same city hires is 7 days between 15 December and 5 January. Minimum rental period is subject to change.
3.3 Late pick up or early return of the Vehicle does not entitle the Customer to any refund of the unused portion of the rental.
4) Delivery and Return of the Vehicle
4.1 The Customer acknowledges having received the Vehicle in a clean condition, with a full fuel tank and a full bottle of gas (if applicable)
4.2 The Customer will return the Vehicle in a clean condition with a full fuel tank and a full bottle of gas (If applicable and subject to any pre-purchase fule and/or pre-purchase gas option being taken), on the return date, time and location set out in the Rental Agreement. Should the customer have the pre-purchase fuel and/or the pre-purchase gas option there is not refund for unused fuel and/or gas.
4.3 Failure to adhere to these requirements will result in additional charges.
4.4 The Customer acknowledges that Explore More will reasonably determine what, if any, refund may be warranted if the Vehicle is returned or the Customer ceases to have the use of the Vehicle prior to the return date.
5) Branch Hours of Operation
All Explore More branches are open 7 days per week. Branches are closed Christmas Day (25 December). Explore More requests that clients collecting or returning their vehicle to be in the office by 3.30pm.
The Brisbane, Byron/Ballina Airport, Sydney (not applicable to Sydney downtown location) and Melbourne branches are open from 7.30am to 4pm, September to April, and 10am to 4pm, May to August. The Cairns branch is open from 7.30am to 4pm, May to October, and 10am to 4pm, November to April. The Sydney Downtown branch is open Monday to Saturday 10am to 5.30pm, Sunday 10am to 3.30pm, September to April, and Monday to Saturday 10am to 4.30pm, Sunday closed, May to August.
Please ensure that you allow adequate time to complete the required paperwork when collecting or returning your vehicle. All vehicles must be collected from and returned to an Explore More Campervan branch.
6) Change of Drop-off Destination
If the Customer wishes to change their drop-off destination, they must first obtain authorisation from Explore More. Subject to the change being approved, an additional charge of up to AU$700 may apply, which will be notified to you at the time of approval and is required to be paid immediately via credit card. The fee may apply in all cases irrespective of the reason for location change, except where Clause 11.4 is enforced.
7) Rental Extension
7.1 If the Customer wishes to extend their rental whilst on hire, they must first obtain authorisation from Explore More. This is subject to availability. The extra cost of an extended rental must be paid by credit card on confirmation of the rental extension, either by telephone or at an Explore More branch. The additional days will be at the Explore More published Gross Rate available at the time of the extension.
7.2 Failure to obtain an authorisation for a rental extension will result in a late fee of AU$150 per day in addition to the daily rental rate for each day until the Vehicle is returned. The daily rental rate charged will be based on the Explore More published Gross Rates available per Vehicle for the extended rental period.
8) One-way Rentals
8.1 One-way rentals are available between all branch locations with the exception of return one-way hires to Sydney Downtown, which are not available.
8.2 A One-way fee of AU$250 is applicable per hire. One-way fees are additional to any other fees that may apply.
9) Licence
A full (non-probationary) resident country driver’s licence must be presented at the time of rental for each nominated driver. If the licence is not in English format, an international driver’s licence is also required. The driver’s licence must have been held for at least 1 year and be valid for the entire length of the rental. The original driver’s licence must be shown at the time of pick up with the driver(s) present.
An extra driver fee applies for each additional drivers licence details added to the rental agreement.
10) Age Restrictions
Drivers must be 18 years of age or over.
11) Use of the Vehicle
11.1 The Customer agrees that, during the Rental Period, the Customer will not allow the Vehicle to be:
(a) driven otherwise than in a prudent and cautious manner. A single Vehicle rollover is considered a breach of this condition and the Customer will be responsible for the first AU$7,500 of the cost of damage as described in clause 17.8 regardless of fault; The AU$7,500 is debited from the Customer’s credit card immediately upon notification of accident to Explore More. A single vehicle rollover may include, but is not limited to, a Vehicle that has rolled, tipped or fallen over and this has caused damage to the side and/or roof area of the Vehicle;
(b) driven by a person under the influence of alcohol or drugs or with a blood alcohol level in excess of that permitted by law;
(c) left with the ignition key in the Vehicle while it is unoccupied;
(d) damaged by:
(i) submersion in water
(ii) contact with salt water
(iii) creek or river crossing
(iv) driving through flooded areas
(v) beach driving
(e) used for any illegal purpose or in a race, rally or contest;
(f) used to propel or tow any Vehicle or trailer;
(g) used to carry passengers or property for hire or reward;
(h) used to carry more persons and/or weight than is permitted by any relevant authority, detailed in the Vehicle manual, on the Vehicle or specified in this Agreement;
(i) used to carry volatile liquids, gases, explosives or other corrosive or inflammable material; Where damage to the Vehicle is caused by a breach of this clause, or occurs as a result of a breach of this clause, the hirer shall be responsible for the full cost of repair of all such damage; and
(j) vehicles are not to be used for transporting and haulage of goods other than what might be reasonably expected of a leisure rental.
11.2 Road restrictions apply as follows:
(a) Explore More Vehicles must not be used on any unsealed road (being a road not sealed with a hard material such as tar, bitumen or concrete). Off road conditions include, but are not limited to: fire trails, beaches, sand, tracks fields or paddock. The only exception to this is reasonable use of access roads limited to maximum of two kilometres in length to recognised commercial campgrounds.
(b) Vehicles are not permitted on the Canning Stock Route, the Old Gunbarrel Hwy, the Lost City in Litchfield Park, the Telegraph section of the road to Cape York, Boggy Hole (Finke Gorge National Park) and the Old South Road from Maryvale to Finke at any time. Travel to Cape York between the months of December to May is not permitted. The Customer is responsible for all damage if travelling on these roads as defined in clause 17.8.
11.3 We value your well-being, and for safety purposes, Explore More reserves the right, at its sole discretion, to restrict Vehicle movements in certain areas due to adverse road or weather conditions, and the distance to nominated destinations in relation to the length of the hire period. Explore More will advise you on pick up of any travel restrictions known at that time.
11.4 Where Explore More mandates a change in drop off location, fees as per Clause 6 will not apply.
11.5 The Customer shall not make any alterations or additions to the Vehicle without the prior written consent of Explore More.
11.6 The Customer will not allow any animals to be carried in the Vehicle, excluding registered guide dogs.
11.7 The Customer shall take all reasonable steps to properly maintain the Vehicle, including daily checks of the oil, water and batteries, and will contact Explore More immediately should Vehicle warning lights indicate any potential malfunction.
12) Maintenance and Repairs
12.1 Explore More will reimburse Customers for expenditure up to AU$200 reasonably incurred in rectifying any mechanical failure to the drive train and engine of the Vehicle that is not the fault of the Customer. For repairs costing over AU$200, Explore More will need to be informed and confirm the repair in advance. Repairs will be approved and reimbursement, where applicable, will be granted provided the Customer was not responsible for the damage. In all cases, GST receipts must be submitted for any repair or the claim will not be paid.
12.2 Subject to the terms of the Liability Reduction Insurance, the Customer will pay for the cost of repairing or replacing tyres damaged during the rental period except if the tyre is defective and is returned by the Customer to Explore More for inspection and is subject to a warranty claim on the manufacturer.
13) On-Road Assistance
(a) Any problems associated with the Vehicle, including equipment failure, must be reported to Explore More within 24 hours in order to give Explore More the opportunity to rectify the problem during the rental. Failure to do so will compromise any claims for compensation. Subject to clause 21, Explore More reserves the right to not accept liability for any claims submitted after this period.
14) Vehicle Availability
14.1 Vehicles cannot be requested by make, model or colour, only by Vehicle category.
14.2 Explore More will endeavour to supply the Vehicle category selected, however should the Vehicle booked be unavailable through unforeseen circumstances, Explore More reserve the right to substitute an alternative Vehicle without prior notification. The alternative Vehicle shall be as close a substitute for the booked Vehicle as possible. Explore More will reasonably determine what, if any, refund may be warranted if a Vehicle substitution is required.
14.3 Should the Customer decide to voluntarily downgrade their Vehicle type from the category booked, they will not be entitled to a refund.
15) Title to Vehicle
The Customer acknowledges that Explore More retains title to the Vehicle at all times. The Customer shall not agree, attempt, offer or purport to sell, assign, sub-let, lend, pledge, mortgage, let on hire or otherwise part with or attempt to part with the personal possession of or otherwise deal with the Vehicle.
16) For Your Protection
Personal Injury is covered in most cases through Registration Third Party Insurance. However, we strongly recommend that all people travelling in Australia out Personal Travel Insurance. Explore More does not accept any liability for personal injuries sustained during rental.
17) Vehicle Damage – Liability Reduction Insurance Options
17.1 The Customer understands that:
(a) the Vehicle is insured for damage to the vehicle and to the property of a Third Party;
(b) the Customer will have to pay a liability in respect of any damage incurred whilst in the Customers possession;
(c) the liability may be reduced by taking out Liability Reduction coverage.
17.2 Any Liability Reduction Option is void, and the Customer will be responsible for the total cost of any damage (as per clause 17.8) if the Customer breaches any of the conditions of clause 11 and 18.
17.3 If no Liability Reduction Option is taken, the Customer is responsible for the first AU$3,500 of the cost of damage as described in clause 17.8.
17.4 With Liability Reduction Option 1 the Customer is responsible for the first AU$1,500 of the cost of damage as described in clause 17.8.
17.5 With Liability Reduction Option 2 the Customer will not have to pay a liability for any damage to the vehicle, subject to clause 18.
17.6 The vehicle security deposit applies in respect of each claim, not rental.
17.7 The liability is applicable regardless of who is at fault and must be paid at the time the accident report is completed, not at the completion of the rental. The Vehicle Security Deposit will be refunded only if Explore More is successful in recovering the cost of the damages from the Third Party. Please note that Third Party Claims can take many months to resolve.
17.8 Damage includes any and all damage to third party property, damage to the rented Vehicle including windscreens, tyres, towing and recovery costs, theft, fire, break in or vandalism. . This also includes the cost of the daily rental rate for the period the vehicle is being repaired. In addition to the costs associated with the claim, a processing fee of AU$60 and associated damage assessment fees will be applicable per claim.
17.9 Explore More offers an option to purchase Tyre and Windscreen cover. This option can only be taken in addition Liability Reduction Option 2. Subject to clauses 17 and 18, where Tyre and Windscreen cover is purchased, the hirer will not have to pay for accidental tyre and windscreen damage.
EXPLORE MORE STRONGLY RECOMMEND THAT OUR CUSTOMERS TAKE THE LIABILITY REDUCTION OPTION 2 AND TYRE AND WINDSCREEN COVER FOR TRAVEL WITH COMPLETE PEACE OF MIND.
18) Exclusions
The Customer acknowledges that they are responsible for all costs for the following damage irrespective of the Liability Reduction Insurance Option that may have been taken. Damage as identified below is specifically excluded from any Liability Reduction Insurance Option limitation of liability and the Customer remains fully liable for all costs incurred.
(a) for any damage due to Vehicle use in contravention of clause 11 ‘Use Of The Vehicle’;
(b) tyre and windscreen damage unless tyre and windscreen cover has been purchased;
(c) any damage caused by wilful misconduct (e.g. sitting or standing on the bonnet or roof of the Vehicle) and driving under the influence of alcohol or drugs and negligence resulting in damage to the hired Vehicle or Third Party Vehicle/property;
(d) for any loss or damage to personal belongings: Explore More recommends the Customer does not leave valuables in the Vehicle and that they take out personal insurance;
(e) if the Customer is deemed by local authorities to have been careless, negligent or wilful in failing to abide by the local road rules, resulting in damage to the hired Vehicle or Third Party vehicle/property;
(f) the cost to retrieve or recover a Vehicle that has become bogged, submerged, caught, trapped, stuck or restricted in anyway and/or has been abandoned;
(g) the cost to replace keys which have become lost, stolen, or retrieval of keys which have been locked in the Vehicle;
(h) damage caused to the vehicle because total load (kg) has exceeded recommended load as stated in vehicle manual. Vehicles are not to be used for the purpose of transporting and haulage of goods other than what might be reasonably expected of a leisure rental.
(i) drivers not identified on the rental agreement and/or drivers that have a licence that has been cancelled or suspended and/or drivers who have a licence that is classified as a learners or probationary licence.
(j) any damage caused to the vehicle due to the use of snow chains.
(k) for all costs relating to overhead or underbody damage to the Vehicle however caused.
(l) for any cost associated with the incorrect use of fuel (fuel being diesel or petrol), this includes Bio-Diesel which should not be used, or water or other contamination of fuel.
19) Vehicle Security Deposit
19.1 On pick-up of the Vehicle, the Customer agrees to pay a Vehicle Security Deposit. The Customer authorises Explore More to deduct from the Vehicle Security Deposit any amounts due by them to Explore More arising out of the Agreement. The Vehicle Security Deposit amount is determined by the Liability Reduction Option selected. Only the Customers credit card is suitable for the purpose of supplying a vehicle security deposit.
19.2 If the Customer does not take Liability Reduction Option 1 or Option 2, the Vehicle Security Deposit is AU$3,500 payable by credit card only. The amount will be debited to the Customer’s account immediately.
19.3 If Liability Reduction Option 1 has been taken the Vehicle Security Deposit is AU$1,500 payable by credit card only. The amount will be debited to the Customer’s account immediately.
19.4 If Liability Reduction Option 2 has been taken the Vehicle Security Deposit is AU$220 payable by credit card only. An imprint of the Customer’s credit card will be taken.
19.5 Explore More reserves the right to retain anAU$220 soiling fee if the Vehicle is not returnedin a clean condition and free of mud. This includes smoking related cleaning, as smoking isnot permitted in the vehicle. The toilet andwastewater tank (if applicable) must be emptied prior to the return of the Vehicle, or an additional AU$125 soiling fee will be retained.
19.6 Except where the Customer has purchased Pre-purchase Gas Option and/or Pre-purchase Fuel Option, failure to return the Vehicle with full fuel tank and/or LPG tank will result in refill charges.
20) Procedures in case of Accident
If the Customer is involved in a motor Vehicle accident whilst on hire, the following procedures should be followed:
(a) At The Accident Scene The Customer Must:
1. Obtain the names and addresses of third parties and any witnesses.
2. Report the accident to police, regardless of estimated damage costs.
3. Not accept blame or insist the other party is at fault.
4. If possible, photograph damage to all Vehicle(s) and registration number(s).
5. Phone the nearest Explore More Branch with the accident’s details within 24 hours.
(b) At the Branch
1. The Customer must produce their Driver’s Licence and hand over the police report (if applicable) and any supporting photographs.
2. The Customer is required to pay the excess (if applicable) and any other amount due by them in respect of any damage arising from an accident, loss or damage. This amount is payable at the time of reporting ‘the event’ and not at completion of the Rental Period.
3. The Explore More Customer Service Representative will ensure the Motor Vehicle Accident Report is completed clearly and accurately signed by the Customer.
4. Explore More reserves the right to charge the daily rental rate for the period the Vehicle is off fleet for accident repairs.
(c) Exchange Vehicle
1. The availability of an Exchange Vehicle is not guaranteed; provision is subject to availability, Customer location, accident liability and remaining hire duration. Customer charges may be incurred (see below).
2. If an Exchange Vehicle is required as a result of an accident, the Customer is responsible for making their own way to the nearest Explore More branch or pick up location at their own cost.
3. Explore More may offer the Customer the option of paying an “Exchange Vehicle Relocation Fee” to send a driver to deliver the exchange Vehicle to the Customer’s location.
4. The Customer will pay for any costs relating to delivery of a change over Vehicle as a result of any single Vehicle accident. This charge applies irrespective of any Liability Reduction Insurance taken.
5. A new Vehicle Security Deposit will be required for the exchange vehicle as will nomination of a Liability Option and payment for the nominated Liability Reduction Option for the length of the remaining hire period.
(D) Time Frame For Settlement Of Customer Excess Claims
1. Explore More shall use best endeavours to ensure that any money due back to the Customer is forwarded as quickly as possible, however Third Party claims can take months or even years to resolve. Explore More cannot force the destiny of these claims, and the Customer acknowledges that handling of these claims is up to Explore More’s Insurer and the Third Party, whether they be insured or not.
2. Explore More agrees to refund any Vehicle Security Deposit refunds applicable within 60 days of receiving final resolution and payment relating to third party claims.
3. For information regarding outstanding claims or Vehicle Security Deposit refunds please contact the Claims Department during office hours.
4. The Customer agrees to provide all reasonable assistance to Explore More in handling any claim including providing all relevant information and attending Court to give evidence.
Important Note: Under no circumstances should the Customer attempt to start or drive a Vehicle that has been involved in an accident, damaged by roll-over, water submersion or any other means without permission from Explore More. If the Vehicle is un-driveable after an accident and the Customer would like to have a replacement Vehicle, which will be subject to time, distance and availability, the Customer must make his/her own way (at the Customer’s expense) to the nearest Explore More branch. In the event that the Vehicle is considered a write-off the Liability Reduction Insurance cover will terminate. Should the Customer require a change over Vehicle, a new Liability Reduction Insurance policy and Vehicle Security Deposit would be required.
21) Release and Indemnity of Explore More
21.1 The Customer releases Explore More, its employees and agents, from any liability to the Customer (regardless of who is at fault), for any loss or damage incurred by the Customer by reason of rental, possession or use of the Vehicle.
21.2 The Customer hereby indemnifies and shall keep indemnified Explore More, its employees and agents, against any claims, demands and expenses (including legal costs) incurred or sustained by them or any of them by reason of the Customers use and/or possession of the Vehicle.
21.3 Any indemnity required of the Customer shall not operate to indemnify Explore More in respect of any negligent act by Explore More.
21.4 Nothing contained in these terms and conditions shall exclude any express or implied conditions, warranties or requirements that cannot be so excluded under the Trade Practices Act or any other corresponding state legislation that may be applicable.
22) Toll and Traffic Offences
Explore More reserves the right to submit a statutory declaration to the issuing authority and/or charge the Customer for any speeding, toll way, parking or other traffic offence. In addition, Explore More reserves the right to charge an administration fee of up to AU$60 for associated administration costs. This fee will be applicable per offence.
23) Rental Charges
Total charges as set out in your rental agreement are not final. The Customer will pay any shortfall in charges to Explore More and the Customer will receive a refund for any overcharges made by Explore More. Wherever possible, any amendment to charges will be notified to the Customer at conclusion of rental, and the Customer agrees to payment of any such charges at that time.
24) Administration Fee
A surcharge of 3% of the total cost will be levied to cover state government taxes, duties, vehicle registration recovery and administration costs. This fee is included in the daily rental rate.
25) Payment of Charges –Joint and Several Liability
All charges and expenses payable by the Customer under this Agreement are due on demand by Explore More including any collection costs and reasonable legal fees incurred by Explore More. When the Customer comprises of more than one person, each person is liable jointly and severally for all obligations of the Customer pursuant to this Agreement.
26) Credit Card Payments
26.1 If a credit card is presented as payment, the credit card holder will be jointly and severally liable as a Customer.
26.2 The following credit or debit cards will be accepted: Visa Card and MasterCard. A non-refundable 2% administration fee will apply to all Visa and MasterCard transactions. Credit or debit card administration fees also apply to debited Vehicle Security Deposits. Only the hirer’s credit card is acceptable to use for the purpose of the Vehicle Security Deposit.
26.3 When payment is made by credit card, the Customer agrees that:
(a) Explore More is irrevocably authorised to complete any documentation and to take any other action to recover from the Customer’s credit or debit card issuer all amounts due by the Customer pursuant to this Agreement, including, but not limited to, any amounts due in respect of damage to the Vehicle or to property of a third party and all other additional charges as they are incurred including all parking and traffic offence penalties, road toll fines and associated administration costs;
(b) the Customer will not dispute his/her liability to Explore More for any amount properly due under this Agreement and the Customer shall indemnify and keep indemnified Explore More against any loss incurred (including legal costs) by reason of notifying the Customer’s credit or debit card issuer of such dispute;
(c) in the event that Explore More elect to accept payment of the Vehicle Security Deposit by holding a signed and authorised open credit card voucher which is returned to the Customer at the completion of the Rental Period, the Customer agrees that Explore More Is entitled to recover payment from the Customer’s credt card issuer pursuant to paragraph (a) in respect of any amounts due which were not known at the time of return of the voucher; and
(d) Explore More may process credit card charges pertaining to the rental after the hire period.
26.4 The Customer acknowledges that all transactions under this Agreement are conducted in Australian dollars. Due to exchange rate fluctuations and bank fees there could be some variance between the amount initially debited against the Customer’s credit card and the amount refunded. Explore More accepts no liability for any such variation.
27) Personal and Company Cheques
Personal and Company cheques will not be accepted as payment for rentals at the time of pick-up. These must be received by Explore More 14 days prior to commencement of the Rental. Personal or Company cheques are not acceptable as the Vehicle Bond.
28) Conditional Upon Payment
The Customer agrees that provision of any rental Vehicle is conditional upon Explore More being paid by the Travel Agent or Travel Wholesaler who arranged the Vehicle rental on the Customer’s behalf. Explore More reserves the right to collect payment from the Customer in the event of a failure by the Travel Agent or Travel Wholesaler to pay for the rental.
29) Terminating the Agreement and Repossessing the Vehicle
29.1 The Customer acknowledges that Explore More may refuse any rental, terminate this Agreement and/or repossess the Vehicle (and for that purpose enter upon any premises and remove the Vehicle) at any time, without notification to the Customer, and that the Customer will pay the reasonable costs of repossessing the Vehicle, including towing charges if:
(a) the Customer is in breach of any material term of this Agreement, particularly clauses 11 and 34;
(b) the Customer has obtained the Vehicle through fraud or misrepresentation;
(c) the Vehicle appears to be abandoned;
(d) the Vehicle is not returned on the agreed return date or Explore More reasonably believe that the Vehicle will not be returned on the agreed return date; or
(e) Explore More considers, on reasonable grounds, that the safety of the passengers or the condition of the Vehicle is endangered.
29.2 The Customer understands that in the event of such termination or repossession, the Customer has no right to a refund of any part of the rental charges or the Vehicle Security Deposit.
30) Cancellations
If a booking is amended within the cancellation fee period and subsequently cancelled, the cancellation fee for the original booking will apply. Cancellation fees apply as follows: If cancelled up to 22 days prior to pick-up – No Fee If cancelled from 21 to 7 days prior to pick-up – 20% of Gross Rental If cancelled 6 to 1 days prior to pick-up – 50% of Gross Rental If cancelled on day of pick up or No Show – 100% of Gross Rental If Vehicle is returned early for any reason whatsoever – No refund available
31) Booking Amendments
Amendments to bookings prior to pick up do not attract additional booking amendment fees In addition to other costs that may be incurred.
32) Proper Law
This Agreement is governed by the laws of the state of Victoria.
33) Customer Warranties
The Customer warrants that all information supplied by them to Explore More in connection with this Agreement is true.
34) Entire Agreement
This Agreement constitutes the entire agreement of the parties and there are no other oral undertakings, warranties or agreements between the parties relating to the subject matter of this Agreement.
35) Means of providing a Vehicle Security Deposit Explore
More takes this opportunity to advise that only the hirer’s credit card is an acceptable means in which to provide a vehicle security deposit. Visa and MasterCard are accepted. No other means in which to supply the vehicle security deposit are accepted and this includes pre-paid travel cards. This is a current term and condition and is listed simply as a friendly reminder.
FAQs - Campervan Hire & Holidays Australia
Explore More Campervan Rentals Australia is the perfect way for you and a mate, or that special someone, to cruise around our spectacular country on the cheap and in a reliable vehicle. If you’ve never had a campervan holiday before in Australia, we know that you’ll have some questions. Here’s some that we get asked frequently to help you on your way.
Why choose an Explore More Campervan Rental?
Aside from being operated by an awesome crew of travel experts, we’re cheap and we’re part of Australasia’s largest campervan rental operator that includes big brands like Maui, Britz and Backpacker Rentals. So you can rest assured that you vehicle will be well serviced and in top notch condition so you can sleep easy while you’re on the road.
What is included in my Explore More Campervan?
- Unlimited Kilometres
- 24 Hour roadside service
- Local tourist information including your makeTracks magazine with dozens of fantastic activity discounts
- All living equipment supplied including clothes-line and pegs, plastic containers and bucket, dustpan, hand broom and matches
- All cooking facilities including frypan, saucepans, kitchen utensils, kettle, bowls, cutlery and crockery
- The services of our spunky crew
Can the vehicles accommodate child / booster seats?
Booster seats (to accommodate children between four and six years) can be fitted to our Explore More campervans, but we’re real sorry, baby seats can not.
We offer booster seats for hire if you need one. To find out how to get your hands on one, give us a buzz, or ask us when you’re checking out your vehicle.
Where can I find out information on Australia Road Rules?
Like any country, our road rules are a bit different, and some vary a little by State. The most important thing to remember if you’re from a country that drives on the right, is that we drive on the LEFT! For all the guff on how we do it downunder, check out Australian Automobile Associations (AAA) Road Safety for Overseas Visitors & Road Users hand book.
Is there a minimum rental period?
Afraid so…
- For same city locations the minimum rental us 5 days
- Between 15 December 2010 – 5 January 2011 the minimum rental is 7 days
- One-way hires between different cities the minimum rental is 10 days
Do you offer one-way rentals?
We sure do! There is a one-way fee of AU$250 applied to one-way rentals with a minimum hire requirement of 10 days. There’s no one-way fee between our Sydney Downtown and Sydney Airport branches, and you can’t drop off your vehicle back to our Sydney Downtown branch, you can only collect from there.
How old do I need to be to drive a campervan?
Easy! 18 and up.
Do I need a special license to hire a campervan?
Nope. Your standard driver’s license is enough, as long as you’ve had it for at least a year. However, if your licence isn’t in English, we’ll need to see a valid International Drivers license as well.
What is Accident Liability?
This is the maximum dollar amount (cost) per accident that you’d be responsible for if you’re unlucky enough to have an accident. This includes damage to the rental vehicle and any third party property. To put your mind at ease, we’ve got Accident Liability Reduction Options that you can tack on to your hire.
What is the Security Deposit?
The Security Deposit is required as a deposit, or bond, that we need to let you take away one of our campervans. The Security Deposit is either a full debit from the credit card supplied (all funds processed against your card) or simply an imprint (a dollar amount recorded against your card with no payment processed) depending on your age and what level of liability reduction you take.
Is the Security Deposit refundable?
Sure is, so long as you haven’t destroyed our campervan! The security deposit is fully refundable provided that the vehicle is returned on time, to the correct location, undamaged, in a clean condition and with full fuel tanks (fuel being petrol or diesel) and gas bottle. Except where the Pre-Purchase Gas Option (included in the Smart Pack) and/or Pre-Purchase Fuel has been pre-purchased.
Can I pull up and camp on the side of the road?
It varies depending on the law of the land. If you do decide to do it, we urge you to take a moment and think about our environment. It’s precious, so make sure you leave it as you’ve found it so others can continue to enjoy your experience.
We do recommend that from time to time you stop in at a Holiday Park. Australia has an extensive network of Holiday Parks in all major tourist centres and in most towns. Most have recreational facilities, as well as resources to dispose of waste water. They also have provision for you to plug the vehicle into electricity.
For more information on responsible freedom camping and Holiday Parks, have a yarn to our branch staff before you hit the road.
What if we have an accident in our campervan?
First, make sure you’re ok.
Any accident must be reported within 24 hours. An accident report has to be completed as soon as possible. It is important to note that you are liable for all damage costs as a result of any accident, up to the applicable excess.
The applicable excess will be processed at the time of an accident. Remember, if you have an accident, regardless of who is at fault, you have to pay the applicable excess.
In Australia, an accident must be reported to our Motor Claims Department.
Are there any roads I cannot drive on?
There are some roads that you can’t drive on, as the conditions are unsuitable for our campervans and could endanger your safety. Our campervans can only be driven on sealed/bitumen roads. The only exceptions to this are well-maintained access roads to recognised campgrounds and well-maintained, recognised roads on Kangaroo Island (South Australia). For a detailed list of road restrictions, please refer to our terms and conditions, or consult our reservations crew.
Can I extend my hire?
We’d love you to, and so long as we don’t need the vehicle desperately for another hire, we’ll try our best to let you keep on travelling. Just give your nearest branch a buzz, or call us and we’ll see what we can do.
Terms of booking on this website
Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.
Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.
When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.
While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.
Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.
Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 1.75% credit card charge will be added when your payment is processed.
A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.
If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.
Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.
Amendments
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Motorhome rental alterations (all charges stated in local currency):
To change dates or times that result in a recalculation of rental rates, or to change vehicles or locations: 75.00
To add or remove extras to/from confirmed booking: 20.00
The alteration fee will not be charged if your alteration request is not possible.
Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.
Refund Policy
We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds or penalties are detailed in the terms and conditions of your selected vehicle that you are asked to read and accept at time of booking. In the event you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.
This website is owned and operated by Motorhome Republic Ltd, a global leader in motorhome rental distribution. Our financial centre and marketing office is based at Level 4 Excelsior House, 6 Commerce St , Auckland, New Zealand. Thank you for booking with us.
Explore More AU Rental Terms for travel between 01-Apr-2012 and 31-Dec-2019
Important Information About Your Rentals
On arrival you will be required to sign a rental agreement with the operators of Explore More Campers. Here is a summary of their terms and conditions:
Definitions
The following definitions apply for the Terms and Conditions for Explore More Campers.
- The Supplier means the operator of Explore More Campers.
- The Client is also referred to as the hirer (s) or renter (s).
The following credit cards will be accepted: Visa Card, MasterCard and American Express.
A non-refundable 2% administration fee will apply to all Visa and MasterCard transactions. A non-refundable 4.5% administration fee will apply to American Express cards. Credit card administration fees also apply to debited Vehicle Security Deposits. Only the hirer’s credit card is acceptable to use for the purpose of the Vehicle Security Deposit.
Cancellation Policy
If a booking is amended within the cancellation fee period and subsequently cancelled, the cancellation fee for the original booking will apply.
The initial deposit paid is non-refundable. In addition to forfeiting your deposit, the following charges also apply:
If cancelled up to 25 days prior to pick-up – No Further Fee
If cancelled from 24 to 10 days prior to pick-up – 20% of Total Rental
If cancelled 9 to 4 days prior to pick-up – 50% of Total Rental
If cancelled 3 days prior to pick up or No Show – 100% of Total Rental
If Vehicle is returned early for any reason whatsoever – No refund available
RENTAL AGREEMENT TERMS & CONDITIONS
1) Rates and Conditions
Rates and Conditions quoted in our brochures and/or documentation are subject to change without notice. However (subject to changes in legislation or errors) we will not alter rates or conditions applicable to your rental once your booking has been confirmed by Explore More unless a booking is amended. Amendments prior to the vehicle collection date will be re-calculated at the rate applicable on the date of amendment. This applies to changing the vehicle type, reducing the number or rental days, changing pick-up dates and/or changing the pick-up or drop-off location. Where the number of rental days is being extended prior to pick-up (days are being added at the end of the rental with no change to the original pick-up date), the original rate which applied at the time of the original booking, will apply. Please note all prices are quoted and payable in Australian dollars.
2) Definitions
‘This Agreement’ means the Rental Agreement and these Terms and Conditions. ‘Customer’ means the person or persons nominated as the hirer and any person whose credit card is presented for payment of the Customer’s charges. Refer to clauses 19 and 26 for information about the Vehicle Security Deposit requirements and credit card payments. ‘Explore More‘ means Tourism Holdings Australia Pty Ltd. ‘Rental Period’ means the hire period or any agreed variation thereof and any additional period during which the Vehicle is in the Customer’s possession or control. ‘Vehicle’ means the Vehicle hired by the Customer and includes tyres, tools, accessories, camping utensils, and all other equipment, documents or additional hire items related to the Vehicle and any replacement or substitute Vehicle which may be provided.
3) Rental Duration
3.1 Rental days are calculated on a calendar day basis. When calculating the number of days the Vehicle is rented, the day of pick-up is counted as day one of the rental, regardless of pick-up time. The day of the Vehicle’s return is counted as the final day.
3.2 Minimum rental period is 5 days. Minimum rental period for all one-way hires is 10 days. Minimum rental period for all same city hires is 7 days between 15 December and 5 January. Minimum rental period is subject to change.
3.3 Late pick up or early return of the Vehicle does not entitle the Customer to any refund of the unused portion of the rental.
4) Delivery and Return of the Vehicle
4.1 The Customer acknowledges having received the Vehicle in a clean condition, with a full fuel tank and a full bottle of gas (if applicable)
4.2 The Customer will return the Vehicle in a clean condition with a full fuel tank and a full bottle of gas (If applicable and subject to any pre-purchase fule and/or pre-purchase gas option being taken), on the return date, time and location set out in the Rental Agreement. Should the customer have the pre-purchase fuel and/or the pre-purchase gas option there is not refund for unused fuel and/or gas.
4.3 Failure to adhere to these requirements will result in additional charges.
4.4 The Customer acknowledges that Explore More will reasonably determine what, if any, refund may be warranted if the Vehicle is returned or the Customer ceases to have the use of the Vehicle prior to the return date.
5) Branch Hours of Operation
All Explore More branches are open 7 days per week. Branches are closed Christmas Day (25 December). Explore More requests that clients collecting or returning their vehicle to be in the office by 3.30pm.
The Brisbane, Byron/Ballina Airport, Sydney (not applicable to Sydney downtown location) and Melbourne branches are open from 7.30am to 4pm, September to April, and 10am to 4pm, May to August. The Cairns branch is open from 7.30am to 4pm, May to October, and 10am to 4pm, November to April. The Sydney Downtown branch is open Monday to Saturday 10am to 5.30pm, Sunday 10am to 3.30pm, September to April, and Monday to Saturday 10am to 4.30pm, Sunday closed, May to August.
Please ensure that you allow adequate time to complete the required paperwork when collecting or returning your vehicle. All vehicles must be collected from and returned to an Explore More Campervan branch.
6) Change of Drop-off Destination
If the Customer wishes to change their drop-off destination, they must first obtain authorisation from Explore More. Subject to the change being approved, an additional charge of up to AU$700 may apply, which will be notified to you at the time of approval and is required to be paid immediately via credit card. The fee may apply in all cases irrespective of the reason for location change, except where Clause 11.4 is enforced.
7) Rental Extension
7.1 If the Customer wishes to extend their rental whilst on hire, they must first obtain authorisation from Explore More. This is subject to availability. The extra cost of an extended rental must be paid by credit card on confirmation of the rental extension, either by telephone or at an Explore More branch. The additional days will be at the Explore More published Gross Rate available at the time of the extension.
7.2 Failure to obtain an authorisation for a rental extension will result in a late fee of AU$150 per day in addition to the daily rental rate for each day until the Vehicle is returned. The daily rental rate charged will be based on the Explore More published Gross Rates available per Vehicle for the extended rental period.
8) One-way Rentals
8.1 One-way rentals are available between all branch locations with the exception of return one-way hires to Sydney Downtown, which are not available.
8.2 A One-way fee of AU$250 is applicable per hire. One-way fees are additional to any other fees that may apply.
9) Licence
A full (non-probationary) resident country driver’s licence must be presented at the time of rental for each nominated driver. If the licence is not in English format, an international driver’s licence is also required. The driver’s licence must have been held for at least 1 year and be valid for the entire length of the rental. The original driver’s licence must be shown at the time of pick up with the driver(s) present.
An extra driver fee applies for each additional drivers licence details added to the rental agreement.
10) Age Restrictions
Drivers must be 18 years of age or over.
11) Use of the Vehicle
11.1 The Customer agrees that, during the Rental Period, the Customer will not allow the Vehicle to be:
(a) driven otherwise than in a prudent and cautious manner. A single Vehicle rollover is considered a breach of this condition and the Customer will be responsible for the first AU$7,500 of the cost of damage as described in clause 17.8 regardless of fault; The AU$7,500 is debited from the Customer’s credit card immediately upon notification of accident to Explore More. A single vehicle rollover may include, but is not limited to, a Vehicle that has rolled, tipped or fallen over and this has caused damage to the side and/or roof area of the Vehicle;
(b) driven by a person under the influence of alcohol or drugs or with a blood alcohol level in excess of that permitted by law;
(c) left with the ignition key in the Vehicle while it is unoccupied;
(d) damaged by:
(i) submersion in water
(ii) contact with salt water
(iii) creek or river crossing
(iv) driving through flooded areas
(v) beach driving
(e) used for any illegal purpose or in a race, rally or contest;
(f) used to propel or tow any Vehicle or trailer;
(g) used to carry passengers or property for hire or reward;
(h) used to carry more persons and/or weight than is permitted by any relevant authority, detailed in the Vehicle manual, on the Vehicle or specified in this Agreement;
(i) used to carry volatile liquids, gases, explosives or other corrosive or inflammable material; Where damage to the Vehicle is caused by a breach of this clause, or occurs as a result of a breach of this clause, the hirer shall be responsible for the full cost of repair of all such damage; and
(j) vehicles are not to be used for transporting and haulage of goods other than what might be reasonably expected of a leisure rental.
11.2 Road restrictions apply as follows:
(a) Explore More Vehicles must not be used on any unsealed road (being a road not sealed with a hard material such as tar, bitumen or concrete). Off road conditions include, but are not limited to: fire trails, beaches, sand, tracks fields or paddock. The only exception to this is reasonable use of access roads limited to maximum of two kilometres in length to recognised commercial campgrounds.
(b) Vehicles are not permitted on the Canning Stock Route, the Old Gunbarrel Hwy, the Lost City in Litchfield Park, the Telegraph section of the road to Cape York, Boggy Hole (Finke Gorge National Park) and the Old South Road from Maryvale to Finke at any time. Travel to Cape York between the months of December to May is not permitted. The Customer is responsible for all damage if travelling on these roads as defined in clause 17.8.
11.3 We value your well-being, and for safety purposes, Explore More reserves the right, at its sole discretion, to restrict Vehicle movements in certain areas due to adverse road or weather conditions, and the distance to nominated destinations in relation to the length of the hire period. Explore More will advise you on pick up of any travel restrictions known at that time.
11.4 Where Explore More mandates a change in drop off location, fees as per Clause 6 will not apply.
11.5 The Customer shall not make any alterations or additions to the Vehicle without the prior written consent of Explore More.
11.6 The Customer will not allow any animals to be carried in the Vehicle, excluding registered guide dogs.
11.7 The Customer shall take all reasonable steps to properly maintain the Vehicle, including daily checks of the oil, water and batteries, and will contact Explore More immediately should Vehicle warning lights indicate any potential malfunction.
12) Maintenance and Repairs
12.1 Explore More will reimburse Customers for expenditure up to AU$200 reasonably incurred in rectifying any mechanical failure to the drive train and engine of the Vehicle that is not the fault of the Customer. For repairs costing over AU$200, Explore More will need to be informed and confirm the repair in advance. Repairs will be approved and reimbursement, where applicable, will be granted provided the Customer was not responsible for the damage. In all cases, GST receipts must be submitted for any repair or the claim will not be paid.
12.2 Subject to the terms of the Liability Reduction Insurance, the Customer will pay for the cost of repairing or replacing tyres damaged during the rental period except if the tyre is defective and is returned by the Customer to Explore More for inspection and is subject to a warranty claim on the manufacturer.
13) On-Road Assistance
(a) Any problems associated with the Vehicle, including equipment failure, must be reported to Explore More within 24 hours in order to give Explore More the opportunity to rectify the problem during the rental. Failure to do so will compromise any claims for compensation. Subject to clause 21, Explore More reserves the right to not accept liability for any claims submitted after this period.
14) Vehicle Availability
14.1 Vehicles cannot be requested by make, model or colour, only by Vehicle category.
14.2 Explore More will endeavour to supply the Vehicle category selected, however should the Vehicle booked be unavailable through unforeseen circumstances, Explore More reserve the right to substitute an alternative Vehicle without prior notification. The alternative Vehicle shall be as close a substitute for the booked Vehicle as possible. Explore More will reasonably determine what, if any, refund may be warranted if a Vehicle substitution is required.
14.3 Should the Customer decide to voluntarily downgrade their Vehicle type from the category booked, they will not be entitled to a refund.
15) Title to Vehicle
The Customer acknowledges that Explore More retains title to the Vehicle at all times. The Customer shall not agree, attempt, offer or purport to sell, assign, sub-let, lend, pledge, mortgage, let on hire or otherwise part with or attempt to part with the personal possession of or otherwise deal with the Vehicle.
16) For Your Protection
Personal Injury is covered in most cases through Registration Third Party Insurance. However, we strongly recommend that all people travelling in Australia out Personal Travel Insurance. Explore More does not accept any liability for personal injuries sustained during rental.
17) Vehicle Damage – Liability Reduction Insurance Options
17.1 The Customer understands that:
(a) the Vehicle is insured for damage to the vehicle and to the property of a Third Party;
(b) the Customer will have to pay a liability in respect of any damage incurred whilst in the Customers possession;
(c) the liability may be reduced by taking out Liability Reduction coverage.
17.2 Any Liability Reduction Option is void, and the Customer will be responsible for the total cost of any damage (as per clause 17.8) if the Customer breaches any of the conditions of clause 11 and 18.
17.3 If no Liability Reduction Option is taken, the Customer is responsible for the first AU$3,500 of the cost of damage as described in clause 17.8.
17.4 With Liability Reduction Option 1 the Customer is responsible for the first AU$1,500 of the cost of damage as described in clause 17.8.
17.5 With Liability Reduction Option 2 the Customer will not have to pay a liability for any damage to the vehicle, subject to clause 18.
17.6 The vehicle security deposit applies in respect of each claim, not rental.
17.7 The liability is applicable regardless of who is at fault and must be paid at the time the accident report is completed, not at the completion of the rental. The Vehicle Security Deposit will be refunded only if Explore More is successful in recovering the cost of the damages from the Third Party. Please note that Third Party Claims can take many months to resolve.
17.8 Damage includes any and all damage to third party property, damage to the rented Vehicle including windscreens, tyres, towing and recovery costs, theft, fire, break in or vandalism. . This also includes the cost of the daily rental rate for the period the vehicle is being repaired. In addition to the costs associated with the claim, a processing fee of AU$60 and associated damage assessment fees will be applicable per claim.
17.9 Explore More offers an option to purchase Tyre and Windscreen cover. This option can only be taken in addition Liability Reduction Option 2. Subject to clauses 17 and 18, where Tyre and Windscreen cover is purchased, the hirer will not have to pay for accidental tyre and windscreen damage.
EXPLORE MORE STRONGLY RECOMMEND THAT OUR CUSTOMERS TAKE THE LIABILITY REDUCTION OPTION 2 AND TYRE AND WINDSCREEN COVER FOR TRAVEL WITH COMPLETE PEACE OF MIND.
18) Exclusions
The Customer acknowledges that they are responsible for all costs for the following damage irrespective of the Liability Reduction Insurance Option that may have been taken. Damage as identified below is specifically excluded from any Liability Reduction Insurance Option limitation of liability and the Customer remains fully liable for all costs incurred.
(a) for any damage due to Vehicle use in contravention of clause 11 ‘Use Of The Vehicle’;
(b) tyre and windscreen damage unless tyre and windscreen cover has been purchased;
(c) any damage caused by wilful misconduct (e.g. sitting or standing on the bonnet or roof of the Vehicle) and driving under the influence of alcohol or drugs and negligence resulting in damage to the hired Vehicle or Third Party Vehicle/property;
(d) for any loss or damage to personal belongings: Explore More recommends the Customer does not leave valuables in the Vehicle and that they take out personal insurance;
(e) if the Customer is deemed by local authorities to have been careless, negligent or wilful in failing to abide by the local road rules, resulting in damage to the hired Vehicle or Third Party vehicle/property;
(f) the cost to retrieve or recover a Vehicle that has become bogged, submerged, caught, trapped, stuck or restricted in anyway and/or has been abandoned;
(g) the cost to replace keys which have become lost, stolen, or retrieval of keys which have been locked in the Vehicle;
(h) damage caused to the vehicle because total load (kg) has exceeded recommended load as stated in vehicle manual. Vehicles are not to be used for the purpose of transporting and haulage of goods other than what might be reasonably expected of a leisure rental.
(i) drivers not identified on the rental agreement and/or drivers that have a licence that has been cancelled or suspended and/or drivers who have a licence that is classified as a learners or probationary licence.
(j) any damage caused to the vehicle due to the use of snow chains.
(k) for all costs relating to overhead or underbody damage to the Vehicle however caused.
(l) for any cost associated with the incorrect use of fuel (fuel being diesel or petrol), this includes Bio-Diesel which should not be used, or water or other contamination of fuel.
19) Vehicle Security Deposit
19.1 On pick-up of the Vehicle, the Customer agrees to pay a Vehicle Security Deposit. The Customer authorises Explore More to deduct from the Vehicle Security Deposit any amounts due by them to Explore More arising out of the Agreement. The Vehicle Security Deposit amount is determined by the Liability Reduction Option selected. Only the Customers credit card is suitable for the purpose of supplying a vehicle security deposit.
19.2 If the Customer does not take Liability Reduction Option 1 or Option 2, the Vehicle Security Deposit is AU$3,500 payable by credit card only. The amount will be debited to the Customer’s account immediately.
19.3 If Liability Reduction Option 1 has been taken the Vehicle Security Deposit is AU$1,500 payable by credit card only. The amount will be debited to the Customer’s account immediately.
19.4 If Liability Reduction Option 2 has been taken the Vehicle Security Deposit is AU$220 payable by credit card only. An imprint of the Customer’s credit card will be taken.
19.5 Explore More reserves the right to retain anAU$220 soiling fee if the Vehicle is not returnedin a clean condition and free of mud. This includes smoking related cleaning, as smoking isnot permitted in the vehicle. The toilet andwastewater tank (if applicable) must be emptied prior to the return of the Vehicle, or an additional AU$125 soiling fee will be retained.
19.6 Except where the Customer has purchased Pre-purchase Gas Option and/or Pre-purchase Fuel Option, failure to return the Vehicle with full fuel tank and/or LPG tank will result in refill charges.
20) Procedures in case of Accident
If the Customer is involved in a motor Vehicle accident whilst on hire, the following procedures should be followed:
(a) At The Accident Scene The Customer Must:
1. Obtain the names and addresses of third parties and any witnesses.
2. Report the accident to police, regardless of estimated damage costs.
3. Not accept blame or insist the other party is at fault.
4. If possible, photograph damage to all Vehicle(s) and registration number(s).
5. Phone the nearest Explore More Branch with the accident’s details within 24 hours.
(b) At the Branch
1. The Customer must produce their Driver’s Licence and hand over the police report (if applicable) and any supporting photographs.
2. The Customer is required to pay the excess (if applicable) and any other amount due by them in respect of any damage arising from an accident, loss or damage. This amount is payable at the time of reporting ‘the event’ and not at completion of the Rental Period.
3. The Explore More Customer Service Representative will ensure the Motor Vehicle Accident Report is completed clearly and accurately signed by the Customer.
4. Explore More reserves the right to charge the daily rental rate for the period the Vehicle is off fleet for accident repairs.
(c) Exchange Vehicle
1. The availability of an Exchange Vehicle is not guaranteed; provision is subject to availability, Customer location, accident liability and remaining hire duration. Customer charges may be incurred (see below).
2. If an Exchange Vehicle is required as a result of an accident, the Customer is responsible for making their own way to the nearest Explore More branch or pick up location at their own cost.
3. Explore More may offer the Customer the option of paying an “Exchange Vehicle Relocation Fee” to send a driver to deliver the exchange Vehicle to the Customer’s location.
4. The Customer will pay for any costs relating to delivery of a change over Vehicle as a result of any single Vehicle accident. This charge applies irrespective of any Liability Reduction Insurance taken.
5. A new Vehicle Security Deposit will be required for the exchange vehicle as will nomination of a Liability Option and payment for the nominated Liability Reduction Option for the length of the remaining hire period.
(D) Time Frame For Settlement Of Customer Excess Claims
1. Explore More shall use best endeavours to ensure that any money due back to the Customer is forwarded as quickly as possible, however Third Party claims can take months or even years to resolve. Explore More cannot force the destiny of these claims, and the Customer acknowledges that handling of these claims is up to Explore More’s Insurer and the Third Party, whether they be insured or not.
2. Explore More agrees to refund any Vehicle Security Deposit refunds applicable within 60 days of receiving final resolution and payment relating to third party claims.
3. For information regarding outstanding claims or Vehicle Security Deposit refunds please contact the Claims Department during office hours.
4. The Customer agrees to provide all reasonable assistance to Explore More in handling any claim including providing all relevant information and attending Court to give evidence.
Important Note: Under no circumstances should the Customer attempt to start or drive a Vehicle that has been involved in an accident, damaged by roll-over, water submersion or any other means without permission from Explore More. If the Vehicle is un-driveable after an accident and the Customer would like to have a replacement Vehicle, which will be subject to time, distance and availability, the Customer must make his/her own way (at the Customer’s expense) to the nearest Explore More branch. In the event that the Vehicle is considered a write-off the Liability Reduction Insurance cover will terminate. Should the Customer require a change over Vehicle, a new Liability Reduction Insurance policy and Vehicle Security Deposit would be required.
21) Release and Indemnity of Explore More
21.1 The Customer releases Explore More, its employees and agents, from any liability to the Customer (regardless of who is at fault), for any loss or damage incurred by the Customer by reason of rental, possession or use of the Vehicle.
21.2 The Customer hereby indemnifies and shall keep indemnified Explore More, its employees and agents, against any claims, demands and expenses (including legal costs) incurred or sustained by them or any of them by reason of the Customers use and/or possession of the Vehicle.
21.3 Any indemnity required of the Customer shall not operate to indemnify Explore More in respect of any negligent act by Explore More.
21.4 Nothing contained in these terms and conditions shall exclude any express or implied conditions, warranties or requirements that cannot be so excluded under the Trade Practices Act or any other corresponding state legislation that may be applicable.
22) Toll and Traffic Offences
Explore More reserves the right to submit a statutory declaration to the issuing authority and/or charge the Customer for any speeding, toll way, parking or other traffic offence. In addition, Explore More reserves the right to charge an administration fee of up to AU$60 for associated administration costs. This fee will be applicable per offence.
23) Rental Charges
Total charges as set out in your rental agreement are not final. The Customer will pay any shortfall in charges to Explore More and the Customer will receive a refund for any overcharges made by Explore More. Wherever possible, any amendment to charges will be notified to the Customer at conclusion of rental, and the Customer agrees to payment of any such charges at that time.
24) Administration Fee
A surcharge of 3% of the total cost will be levied to cover state government taxes, duties, vehicle registration recovery and administration costs. This fee is included in the daily rental rate.
25) Payment of Charges –Joint and Several Liability
All charges and expenses payable by the Customer under this Agreement are due on demand by Explore More including any collection costs and reasonable legal fees incurred by Explore More. When the Customer comprises of more than one person, each person is liable jointly and severally for all obligations of the Customer pursuant to this Agreement.
26) Credit Card Payments
26.1 If a credit card is presented as payment, the credit card holder will be jointly and severally liable as a Customer.
26.2 The following credit or debit cards will be accepted: Visa Card and MasterCard. A non-refundable 2% administration fee will apply to all Visa and MasterCard transactions. Credit or debit card administration fees also apply to debited Vehicle Security Deposits. Only the hirer’s credit card is acceptable to use for the purpose of the Vehicle Security Deposit.
26.3 When payment is made by credit card, the Customer agrees that:
(a) Explore More is irrevocably authorised to complete any documentation and to take any other action to recover from the Customer’s credit or debit card issuer all amounts due by the Customer pursuant to this Agreement, including, but not limited to, any amounts due in respect of damage to the Vehicle or to property of a third party and all other additional charges as they are incurred including all parking and traffic offence penalties, road toll fines and associated administration costs;
(b) the Customer will not dispute his/her liability to Explore More for any amount properly due under this Agreement and the Customer shall indemnify and keep indemnified Explore More against any loss incurred (including legal costs) by reason of notifying the Customer’s credit or debit card issuer of such dispute;
(c) in the event that Explore More elect to accept payment of the Vehicle Security Deposit by holding a signed and authorised open credit card voucher which is returned to the Customer at the completion of the Rental Period, the Customer agrees that Explore More Is entitled to recover payment from the Customer’s credt card issuer pursuant to paragraph (a) in respect of any amounts due which were not known at the time of return of the voucher; and
(d) Explore More may process credit card charges pertaining to the rental after the hire period.
26.4 The Customer acknowledges that all transactions under this Agreement are conducted in Australian dollars. Due to exchange rate fluctuations and bank fees there could be some variance between the amount initially debited against the Customer’s credit card and the amount refunded. Explore More accepts no liability for any such variation.
27) Personal and Company Cheques
Personal and Company cheques will not be accepted as payment for rentals at the time of pick-up. These must be received by Explore More 14 days prior to commencement of the Rental. Personal or Company cheques are not acceptable as the Vehicle Bond.
28) Conditional Upon Payment
The Customer agrees that provision of any rental Vehicle is conditional upon Explore More being paid by the Travel Agent or Travel Wholesaler who arranged the Vehicle rental on the Customer’s behalf. Explore More reserves the right to collect payment from the Customer in the event of a failure by the Travel Agent or Travel Wholesaler to pay for the rental.
29) Terminating the Agreement and Repossessing the Vehicle
29.1 The Customer acknowledges that Explore More may refuse any rental, terminate this Agreement and/or repossess the Vehicle (and for that purpose enter upon any premises and remove the Vehicle) at any time, without notification to the Customer, and that the Customer will pay the reasonable costs of repossessing the Vehicle, including towing charges if:
(a) the Customer is in breach of any material term of this Agreement, particularly clauses 11 and 34;
(b) the Customer has obtained the Vehicle through fraud or misrepresentation;
(c) the Vehicle appears to be abandoned;
(d) the Vehicle is not returned on the agreed return date or Explore More reasonably believe that the Vehicle will not be returned on the agreed return date; or
(e) Explore More considers, on reasonable grounds, that the safety of the passengers or the condition of the Vehicle is endangered.
29.2 The Customer understands that in the event of such termination or repossession, the Customer has no right to a refund of any part of the rental charges or the Vehicle Security Deposit.
30) Cancellations
If a booking is amended within the cancellation fee period and subsequently cancelled, the cancellation fee for the original booking will apply. Cancellation fees apply as follows: If cancelled up to 22 days prior to pick-up – No Fee If cancelled from 21 to 7 days prior to pick-up – 20% of Gross Rental If cancelled 6 to 1 days prior to pick-up – 50% of Gross Rental If cancelled on day of pick up or No Show – 100% of Gross Rental If Vehicle is returned early for any reason whatsoever – No refund available
31) Booking Amendments
Amendments to bookings prior to pick up do not attract additional booking amendment fees In addition to other costs that may be incurred.
32) Proper Law
This Agreement is governed by the laws of the state of Victoria.
33) Customer Warranties
The Customer warrants that all information supplied by them to Explore More in connection with this Agreement is true.
34) Entire Agreement
This Agreement constitutes the entire agreement of the parties and there are no other oral undertakings, warranties or agreements between the parties relating to the subject matter of this Agreement.
35) Means of providing a Vehicle Security Deposit Explore
More takes this opportunity to advise that only the hirer’s credit card is an acceptable means in which to provide a vehicle security deposit. Visa and MasterCard are accepted. No other means in which to supply the vehicle security deposit are accepted and this includes pre-paid travel cards. This is a current term and condition and is listed simply as a friendly reminder.
FAQs - Campervan Hire & Holidays Australia
Explore More Campervan Rentals Australia is the perfect way for you and a mate, or that special someone, to cruise around our spectacular country on the cheap and in a reliable vehicle. If you’ve never had a campervan holiday before in Australia, we know that you’ll have some questions. Here’s some that we get asked frequently to help you on your way.
Why choose an Explore More Campervan Rental?
Aside from being operated by an awesome crew of travel experts, we’re cheap and we’re part of Australasia’s largest campervan rental operator that includes big brands like Maui, Britz and Backpacker Rentals. So you can rest assured that you vehicle will be well serviced and in top notch condition so you can sleep easy while you’re on the road.
What is included in my Explore More Campervan?
- Unlimited Kilometres
- 24 Hour roadside service
- Local tourist information including your makeTracks magazine with dozens of fantastic activity discounts
- All living equipment supplied including clothes-line and pegs, plastic containers and bucket, dustpan, hand broom and matches
- All cooking facilities including frypan, saucepans, kitchen utensils, kettle, bowls, cutlery and crockery
- The services of our spunky crew
Can the vehicles accommodate child / booster seats?
Booster seats (to accommodate children between four and six years) can be fitted to our Explore More campervans, but we’re real sorry, baby seats can not.
We offer booster seats for hire if you need one. To find out how to get your hands on one, give us a buzz, or ask us when you’re checking out your vehicle.
Where can I find out information on Australia Road Rules?
Like any country, our road rules are a bit different, and some vary a little by State. The most important thing to remember if you’re from a country that drives on the right, is that we drive on the LEFT! For all the guff on how we do it downunder, check out Australian Automobile Associations (AAA) Road Safety for Overseas Visitors & Road Users hand book.
Is there a minimum rental period?
Afraid so…
- For same city locations the minimum rental us 5 days
- Between 15 December 2010 – 5 January 2011 the minimum rental is 7 days
- One-way hires between different cities the minimum rental is 10 days
Do you offer one-way rentals?
We sure do! There is a one-way fee of AU$250 applied to one-way rentals with a minimum hire requirement of 10 days. There’s no one-way fee between our Sydney Downtown and Sydney Airport branches, and you can’t drop off your vehicle back to our Sydney Downtown branch, you can only collect from there.
How old do I need to be to drive a campervan?
Easy! 18 and up.
Do I need a special license to hire a campervan?
Nope. Your standard driver’s license is enough, as long as you’ve had it for at least a year. However, if your licence isn’t in English, we’ll need to see a valid International Drivers license as well.
What is Accident Liability?
This is the maximum dollar amount (cost) per accident that you’d be responsible for if you’re unlucky enough to have an accident. This includes damage to the rental vehicle and any third party property. To put your mind at ease, we’ve got Accident Liability Reduction Options that you can tack on to your hire.
What is the Security Deposit?
The Security Deposit is required as a deposit, or bond, that we need to let you take away one of our campervans. The Security Deposit is either a full debit from the credit card supplied (all funds processed against your card) or simply an imprint (a dollar amount recorded against your card with no payment processed) depending on your age and what level of liability reduction you take.
Is the Security Deposit refundable?
Sure is, so long as you haven’t destroyed our campervan! The security deposit is fully refundable provided that the vehicle is returned on time, to the correct location, undamaged, in a clean condition and with full fuel tanks (fuel being petrol or diesel) and gas bottle. Except where the Pre-Purchase Gas Option (included in the Smart Pack) and/or Pre-Purchase Fuel has been pre-purchased.
Can I pull up and camp on the side of the road?
It varies depending on the law of the land. If you do decide to do it, we urge you to take a moment and think about our environment. It’s precious, so make sure you leave it as you’ve found it so others can continue to enjoy your experience.
We do recommend that from time to time you stop in at a Holiday Park. Australia has an extensive network of Holiday Parks in all major tourist centres and in most towns. Most have recreational facilities, as well as resources to dispose of waste water. They also have provision for you to plug the vehicle into electricity.
For more information on responsible freedom camping and Holiday Parks, have a yarn to our branch staff before you hit the road.
What if we have an accident in our campervan?
First, make sure you’re ok.
Any accident must be reported within 24 hours. An accident report has to be completed as soon as possible. It is important to note that you are liable for all damage costs as a result of any accident, up to the applicable excess.
The applicable excess will be processed at the time of an accident. Remember, if you have an accident, regardless of who is at fault, you have to pay the applicable excess.
In Australia, an accident must be reported to our Motor Claims Department.
Are there any roads I cannot drive on?
There are some roads that you can’t drive on, as the conditions are unsuitable for our campervans and could endanger your safety. Our campervans can only be driven on sealed/bitumen roads. The only exceptions to this are well-maintained access roads to recognised campgrounds and well-maintained, recognised roads on Kangaroo Island (South Australia). For a detailed list of road restrictions, please refer to our terms and conditions, or consult our reservations crew.
Can I extend my hire?
We’d love you to, and so long as we don’t need the vehicle desperately for another hire, we’ll try our best to let you keep on travelling. Just give your nearest branch a buzz, or call us and we’ll see what we can do.
Terms of booking on this website
Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.
Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.
When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.
While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.
Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.
Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 1.75% credit card charge will be added when your payment is processed.
A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.
If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.
Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.
Amendments
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Motorhome rental alterations (all charges stated in local currency):
To change dates or times that result in a recalculation of rental rates, or to change vehicles or locations: 75.00
To add or remove extras to/from confirmed booking: 20.00
The alteration fee will not be charged if your alteration request is not possible.
Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.
Refund Policy
We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds or penalties are detailed in the terms and conditions of your selected vehicle that you are asked to read and accept at time of booking. In the event you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.
This website is owned and operated by Motorhome Republic Ltd, a global leader in motorhome rental distribution. Our financial centre and marketing office is based at Level 4 Excelsior House, 6 Commerce St , Auckland, New Zealand. Thank you for booking with us.
Explore More AU Insurance
1.For Your ProtectionPersonal Injury is covered in most cases through Registration Third Party Insurance. However, we strongly recommend that all people travelling in Australia out Personal Travel Insurance. Explore More does not accept any liability for personal injuries sustained during rental.
2.Vehicle Damage – Liability Reduction Insurance Options
2.1 The Customer understands that:
(a) the Vehicle is insured for damage to the vehicle and to the property of a Third Party;
(b) the Customer will have to pay a liability in respect of any damage incurred whilst in the Customers possession;
(c) the liability may be reduced by taking out Liability Reduction coverage.
2.2 Any Liability Reduction Option is void, and the Customer will be responsible for the total cost of any damage (as per clause 2.8) if the Customer breaches any of the conditions of clause "Use of the Vehicle" and 3.
2.3 If no Liability Reduction Option is taken, the Customer is responsible for the first AU$3,500 of the cost of damage as described in clause 2.8.
2.4 With Liability Reduction Option 1 the Customer is responsible for the first AU$1,500 of the cost of damage as described in clause 2.8.
2.5 With Liability Reduction Option 2 the Customer will not have to pay a liability for any damage to the vehicle, subject to clause 3.
2.6 The vehicle security deposit applies in respect of each claim, not rental.
2.7 The liability is applicable regardless of who is at fault and must be paid at the time the accident report is completed, not at the completion of the rental. The Vehicle Security Deposit will be refunded only if Explore More is successful in recovering the cost of the damages from the Third Party. Please note that Third Party Claims can take many months to resolve.
2.8 Damage includes any and all damage to third party property, damage to the rented Vehicle including windscreens, tyres, towing and recovery costs, theft, fire, break in or vandalism. . This also includes the cost of the daily rental rate for the period the vehicle is being repaired. In addition to the costs associated with the claim, a processing fee of AU$60 and associated damage assessment fees will be applicable per claim.
2.9 Explore More offers an option to purchase Tyre and Windscreen cover. This option can only be taken in addition Liability Reduction Option 2. Subject to clauses 2 and 3, where Tyre and Windscreen cover is purchased, the hirer will not have to pay for accidental tyre and windscreen damage.
Liability Reduction Options
Liability Options for drivers 18+ years are as follows:
Standard Liability
Cost per day Liability
$NIL NZ$3,500
Liability Reduction Option 1
Cost per day Liability reduced to
AU$20 (maximum charge AU$1,000) AU$1,500
Liability Reduction Option 2
Cost per day Excess reduced to
AU$30 (maximum charge AU$1,500) NIL (imprint of $220)
EXPLORE MORE STRONGLY RECOMMEND THAT OUR CUSTOMERS TAKE THE LIABILITY REDUCTION OPTION 2 AND TYRE AND WINDSCREEN COVER FOR TRAVEL WITH COMPLETE PEACE OF MIND.
3.Exclusions
The Customer acknowledges that they are responsible for all costs for the following damage irrespective of the Liability Reduction Insurance Option that may have been taken. Damage as identified below is specifically excluded from any Liability Reduction Insurance Option limitation of liability and the Customer remains fully liable for all costs incurred.
(a) for any damage due to Vehicle use in contravention of clause 11 ‘Use Of The Vehicle’;
(b) tyre and windscreen damage unless tyre and windscreen cover has been purchased;
(c) any damage caused by wilful misconduct (e.g. sitting or standing on the bonnet or roof of the Vehicle) and driving under the influence of alcohol or drugs and negligence resulting in damage to the hired Vehicle or Third Party Vehicle/property;
(d) for any loss or damage to personal belongings: Explore More recommends the Customer does not leave valuables in the Vehicle and that they take out personal insurance;
(e) if the Customer is deemed by local authorities to have been careless, negligent or wilful in failing to abide by the local road rules, resulting in damage to the hired Vehicle or Third Party vehicle/property;
(f) the cost to retrieve or recover a Vehicle that has become bogged, submerged, caught, trapped, stuck or restricted in anyway and/or has been abandoned;
(g) the cost to replace keys which have become lost, stolen, or retrieval of keys which have been locked in the Vehicle;
(h) damage caused to the vehicle because total load (kg) has exceeded recommended load as stated in vehicle manual. Vehicles are not to be used for the purpose of transporting and haulage of goods other than what might be reasonably expected of a leisure rental.
(i) drivers not identified on the rental agreement and/or drivers that have a licence that has been cancelled or suspended and/or drivers who have a licence that is classified as a learners or probationary licence.
(j) any damage caused to the vehicle due to the use of snow chains.
(k) for all costs relating to overhead or underbody damage to the Vehicle however caused.
(l) for any cost associated with the incorrect use of fuel (fuel being diesel or petrol), this includes Bio-Diesel which should not be used, or water or other contamination of fuel.
4 Vehicle Security Deposit
4.1 On pick-up of the Vehicle, the Customer agrees to pay a Vehicle Security Deposit. The Customer authorises Explore More to deduct from the Vehicle Security Deposit any amounts due by them to Explore More arising out of the Agreement. The Vehicle Security Deposit amount is determined by the Liability Reduction Option selected. Only the Customers credit card is suitable for the purpose of supplying a vehicle security deposit.
4.2 If the Customer does not take Liability Reduction Option 1 or Option 2, the Vehicle Security Deposit is AU$3,500 payable by credit card only. The amount will be debited to the Customer’s account immediately.
4.3 If Liability Reduction Option 1 has been taken the Vehicle Security Deposit is AU$1,500 payable by credit card only. The amount will be debited to the Customer’s account immediately.
4.4 If Liability Reduction Option 2 has been taken the Vehicle Security Deposit is AU$220 payable by credit card only. An imprint of the Customer’s credit card will be taken.
4.5 Explore More reserves the right to retain anAU$220 soiling fee if the Vehicle is not returnedin a clean condition and free of mud. This includes smoking related cleaning, as smoking isnot permitted in the vehicle. The toilet andwastewater tank (if applicable) must be emptied prior to the return of the Vehicle, or an additional AU$125 soiling fee will be retained.
4.6 Except where the Customer has purchased Pre-purchase Gas Option and/or Pre-purchase Fuel Option, failure to return the Vehicle with full fuel tank and/or LPG tank will result in refill charges.