go explore motorhome hire - worldwide motorhome and rv travel companies
go explore motorhome hire - motorhome and rv travel worldwide
We are a family run motorhome hire firm with over 13 years experience with caravanning and motorhoming in the UK and Europe. We use our own van all year round so it was important to us to provide you with vans capable of providing warmth and comfort during harsh winter conditions such as alpine ski-ing.
All our vans are 2009 models or newer. Two are Ford Transit 2.2 tdci Chausson Flash 03 which not only sleeps upto 6 people comfortably but also have 6 intergrated seatbelts for your passengers safety. Other safety features are dual airbags & ABS along with other features including electric windows; air conditioning; radio/CD; cruise control.
Out latest van is a luxury Ci Carioca 694, which is Fiat based and has a lively 2.3 mj engine, sleeps upto 4 people comfortably but also has 4 intergrated seatbelts for your passengers safety. It also includes all other modern safety features that you would expect.
You can hire for holidays in the UK or Europe, weekends or midweek, citybreaks, family gatherings, spare room/temporary accomodation, music festivals, sports events. Maybe you play sport or participate yourself and usually stop in hotels: remember hiring a motorhome is not just your accommodation but also your transport, no extra people carrier or mini bus to hire to take you to your hotel or B+B.
Go Explore Motorhome Hire Rental Terms
Terms & Conditions
THIS AGREEMENT IS BETWEEN: THE OPERATOR (Go Explore Motorhome Hire) and THE HIRER (You)
1. YOUR CONTRACT WITH THE OPERATOR
By taking the hire vehicle you are accepting these times and conditions. Please read this agreement carefully. If there is anything you do not understand or do not agree with, please ask Go Explore.
2. BOOKING CONFIRMATION AND PAYMENT
The initial deposit paid is non-refundable. Payment will be deducted from your nominated credit card at the time of confirmation. The supplier will collect an additional depsit of £250. This payment will be deducted from your nominated credit card shorlty after booking has been confirmed. The balance of your hire money is payable six weeks prior to the start date of your hire, or at the time of booking if you book less than six weeks from the start date of your hire. Where you choose to pay by credit card we will make a charge of 2.5% in respect of each payment by credit card. There is no charge for debit cards. Any documentation you are requested to provide by Go Explore must be received six weeks prior to the start date of your hire or within two days of booking if less than six weeks from the start date of your hire. Failure to provide full payment and documents as above will result in the booking being cancelled and the loss of your £250 initial payment.
Payment method
We accept cheques, money transfers, and credit and debit card payments. We charge a flat 2% of balance for credit cards only.
Security bond
We can take the Security bond/deposit £500 or euros 600 from inside the eu, other over seas visitors the bond/deposit is £750 or equivalent in US/AUS/NZ dollars.
3. CANCELLATIONS
All cancellations must be notified in writing to Go Explore, but please call Go Explore immediately to inform them as this will improve the chances of rehiring the motorhome.
The initial deposit paid is non-refundable. In addition to forfeiting your deposit, the following charges also apply:
If notification of your cancellation is received more than 45 days before the start date of your hire you will be refunded in full less the additional depsit of £250.
If notification of your cancellation is received less than 45 days before the start date of your hire all monies paid and due are not refundable and you are still liable for any sums not yet paid.
However, Go Explore will do all it can to rehire the motorhome and if they are able to do so, you will be refunded up to a maximum of your total hire less your additional depsit of £250, subject to the amount Go Explore is able to rehire the motorhome for.
4. COLLECTION AND DELIVERY TIMES
Unless otherwise agreed with the operator, the motorhome will be available on the day of collection from the agreed location at 4.00 pm and must be delivered back to the agreed location by 10.00 am on the last day of hire. Other times by arrangement and will incur an 1/2 day charge for earlier pick up/late drop off.
Late returns can have a significant impact on the next hire. If you fail to return the your motorhome on time you may be liable to an extra charge at the discretion of the operator, but typically £50 plus any additional costs incurred by the operator as a result. There are no refunds for motorhomes returned early.
5. AVAILABILITY
Occasionally motorhomes are not available as agreed, which is almost always due to events beyond the motorhome operator's control (see below). If your booking has to be cancelled (which the motorhome operator has the right to do) Go Explore, will offer you the choice of an alternative motorhome or, if no suitable replacement is available, provide a full refund of all monies you have paid for your booking.
6. EVENTS BEYOND THE OPERATOR’S CONTROL
Unfortunately, events beyond the motorhome operator's control occasionally affect bookings. When reference is made to such events in these Conditions of Hire, this means any event(s) or circumstance(s) which the motorhome operator could not, even with all due care, foresee or avoid.
The motorhome operator can't accept responsibility or pay any compensation, costs or expenses where the performance of your contract with the motorhome operator is prevented or affected or you otherwise suffer any loss or damage as a result of events beyond the motorhome operator's control. This includes any delays to and/or restrictions to your hire to which you may be subject. However, if your booking has to be cancelled as a result, Go Explore, the motorhome operator will of course offer you the choice of an alternative motorhome (if available) or refund as described above.
7. SUITABLE PERSONS
The motorhome operator has the right to refuse to hand over a motorhome to any person who, in the reasonable opinion of the motorhome operator, is not suitable to take charge. In such cases, all hire charges paid will be refunded in full but the motorhome operator has any further liability.
8. PETS
The acceptance of pets in the motorhome is not allowed.
9. SMOKING
The acceptance of smoking in the motorhome is not allowed, any infringment will incur a cleaning cost of £120.
10. BED LINEN AND TOWELS
Bed linen, pillows and towels are not provided with the motorhome as standard. If you specifically require these items or are travelling from aboard please enquire about availability.
11. RENTAL PERIOD
You will have the vehicle for the rental period shown in the agreement. If you do not bring the vehicle back on time you are breaking the conditions of this agreement. You can be charged for every day or part day you have the vehicle after you should have returned it. Until the vehicle is returned you will be charged the daily rate of your hire plus 50%.
12. YOUR RESPONSIBILITIES
a. You must look after the vehicle and the keys to the vehicle. You must always lock the vehicle when you are not using it, and use any security device fitted to or supplied with the vehicle. You must always protect the vehicle against bad weather which can cause damage. You must make sure that you use the correct fuel. You are responsible for any damage to the vehicle caused by hitting low level objects, such as bridges or low branches.
b. You must not sell, rent or dispose of the vehicle or any of its parts. You must not give anyone any legal rights over the vehicle.
c. You must not let anyone work on the vehicle without the Operator’s permission. If the operator does give you permission, you will only receive a refund if you have a receipt for the work.
d. You must let the operator know as soon as you become aware of a fault in the vehicle.
e. You must bring the vehicle back to the place agreed, at the time agreed and remain responsible for the vehicle until this time. The operator must see the vehicle to check that it is in good condition.
f. You will have to pay for repairs if:
- The vehicle needs more than our standard valeting (cleaning);
- You have damaged the vehicle, inside or out
g. Before you bring back the vehicle you must check that you have not left any personal belongings in the vehicle.
h. You are responsible for any loss or damage to the motorhome including that caused by neglect, misuse, accident or not your fault.
13. CONDITIONS FOR USING THE VEHICLE
The vehicle must only be driven by you and any other driver named on the hire insurance policy, or by anyone else we authorise in writing. Anyone driving the vehicle must have a full valid driving licence.
You or any other authorised driver must not:
- Use the vehicle for hire or reward;
- Use the vehicle for any illegal purpose;
- Use the vehicle for racing, pacemaking, testing the vehicle’s reliability and speed or teaching someone to drive;
- Use the vehicle while under the influence of alcohol or drugs;
- Drive the vehicle outside England, Scotland and Wales, unless we have given you written permission;
- Overload the vehicle;
- If the vehicle is a commercial vehicle, use it for a purpose for which you need an operator’s licence if you do not have one.
The total number of people that can be carried in the vehicle is limited to the total number of seatbelts fitted. This is a legal requirement – you must not carry anyone that is not using a seatbelt.
14. CHARGES
Charges are based on Go Explore price list at the time of booking. You will be charged for:
a. The rental and any other charges we work out according to this agreement.
b. A charge for any loss or damage to the motorhome including that caused by neglect, misuse, accident or not your fault, subject to the cover provided by the hire insurance.
c. Any charge for loss or damage resulting from you not keeping to condition 12.
d. You must empty the toilet cassette at the end of the hire period. There is a £50 charge for un-emptied cassettes.
e. A refuelling service charge if you have used, and not replaced, more fuel than was supplied originally. The charge is based on the cost of the fuel plus £20.
f. Gas is included, but should you need to replace an empty bottle during the course of your hire, this is your responsibility.
g. All fines and costs (including court costs) for parking, traffic or other offences, congestion charges, (including any costs which arise if the vehicle is clamped). You must pay the appropriate authority any fines and costs if and when the authority demands this payment. If you do not, you will be responsible to pay any costs and reasonable administration charges which arise when Go Explore deal with these matters.
h. Any charges arising from Customs and Excise or Immigration Authorities seizing the vehicle, together with a loss-of-income charge while the Operator cannot rent out the vehicle, if and when Go Explore demand this payment.
i. Any published or agreed rates for delivering and collecting the vehicle
j. Interest which will be added every day to any amount you do not pay on time, at the rate of 4% a year above the base lending rate of Barclays Bank from time to time.
k. Value added tax and all other taxes on any of the charges listed above, as appropriate.
You are responsible for all charges, even it you have asked someone else to be responsible for them.
l. A deposit (of £1,100 if the value of your hire motorhome is up to £35,000 and £1,600 if the value of your hire motorhome is over £35,000) is payable in each event of any loss, damage to the motorhome (externally or internally) costs or insurance claims as described in these terms and conditions. (For clarity, two events of loss, damage or insurance claim will result in two deposits being taken.) You agree that the deposit is payable in full as a condition of hire but you will not have to actually lodge payment with Go Explore prior to commencement of the hire. The deposit will only be taken on return of the hire vehicle in the event of any loss, damage to the motorhome (externally or internally) costs or insurance claims as described in these terms and conditions. In such an event, the deposit is payable to Go Explore who will place it in its client account until the claim or dispute between you and the operator is settled. The agreed amount for the settlement will be paid to the operator. The balance of the deposit (if any) will be refunded to you. Customers who reside or bank outside of the UK are required to pay the deposit prior to the start date of the hire. The deposit is refundable where no claim for damage is made.
You accept that Go Explore is entitled to charge any credit, charge or debit card used by you during the hire transaction for payment of the deposit or any other outstanding charges as per the terms and conditions of hire.
15. THE HIRE INSURANCE
The motorhome is insured for the period of the hire and a copy of the insurance policy is available from Go Explore head office on request. By signing the attached form you are accepting the conditions of the hire insurance policy.
16. WHAT TO DO IF YOU BREAK DOWN
No responsibility can be accepted by Go Explore for any loss or damage or expense which occurs as a result of any defect or breakdown unless it is due to a proven reason of the operator’s failure to adequately maintain the motorhome in a fit state and condition.
If you do breakdown you should:
- Contact the breakdown service that covers the vehicle
- Inform your operator immediately
17. WHAT TO DO IF YOU HAVE AN ACCIDENT
No responsibility can be accepted by Go Explore for any loss or damage or expense which occurs as a result of any accident.
If you have an accident you must not admit responsibility. You should get the names and addresses of everyone involved, including witnesses. You should also:
- Make the vehicle secure
- Tell the police straight away if anyone is injured or there is a disagreement over who is responsible; and
- Contact your operator immediately.
You must produce an accident report sending one copy to your Operator and one copy to hirebuddies head office.
18. WINDSCREENS AND TYRES
You are responsible for any damage to windscreens and windows, punctures or other damage to tyres during the period of the hire. Where possible it should be repaired or replaced as appropriate and paid for by you at the time. You should contact the operator to seek instructions before carrying out the repair. Failing this, an amount will be deducted from your deposit against damages for the cost of the repairs.
19. INFORMATION
If you break the agreement we can give the information you have provided to credit reference agencies, the Driver and Vehicle Licensing Authority (DVLA), debt collectors and any other relevant organisation. We can also give this information to the British Vehicle Rental and Leasing Association (BVRLA), who can pass it on to any of its members for any purpose stated in the Data Protection Act 1998.
20. ENDING THE AGREEMENT
a. If you are a consumer we will end this agreement straight away if we find out that your belongings have been taken away from you to pay off your debts, or a receiving order has been made
against you. We will also end this agreement if you do not meet any of the conditions of this agreement.
b. If you are a company, we will end this agreement straight away if:
- You go into liquidation;
- You call a meeting of creditors;
- We find out that your goods have been taken away from you until you pay off your debts;
- You do not meet any of the conditions of this agreement
c. If we end the agreement if will not affect our right to receive any money we are owed under the conditions of this agreement. We can also claim extra costs from you if you do not meet any of the conditions of this agreement. We can repossess the vehicle and charge you if we do this.
21. GOVERNING LAW
This agreement is governed by the laws of the country in which it is signed. Any dispute may be settled in the courts of that country.
22. FULL TERMS & CONDITIONS
Full terms & conditions can be obtained upon request from Go Explore Motorhome Hire.
Frequently Asked Questions
How do I book a motorhome rental?
The initial deposit paid is non-refundable. Payment will be deducted from your nominated credit card at the time of confirmation. The supplier will collect an additional depsit of £250. This payment will be deducted from your nominated credit card shorlty after booking has been confirmed. The balance of your hire money is payable six weeks prior to the start date of your hire, or at the time of booking if you book less than six weeks from the start date of your hire.
As insurance security you will be asked to leave a refundable security deposit of £500.00 upon collection. This acts as an insurance excess during your hire, and will be refunded provided that the vehicle is returned clean and undamaged as described in our terms and conditions. In the event of an insurance claim the cost of the damage or claim will be deducted from your deposit.
How long am I able to rent a motorhome for?
Our peak season rentals are from 7 to 14 nights (special deals available for longer durations - contact us for details). During mid and low season we can cater for shorter breaks.
When and where can I collect the motorhome?
Our motorhomes are available for hire all year round. We recommend you book well in advance, particularly during busy periods.
The motorhomes are available for collection at our depot near Conwy North Wales between 14.30 and 17.00. Weekly rentals start on Fridays or Saturdays subject to availability, or can be delivered to you for most of the UK.
It must be returned between 08.30 and 11.00 at the end of the hire period. This ensures the motorhome is available for the next hire.
Failing to return the motorhome will incur a charge - the daily hire rate or part thereof. There are no refunds for early return.
Where can the motorhome be driven?
Our motorhomes can be driven in the UK and Europe. When in Europe the motorhomes will require extra insurance cover.
Who can drive a motor home?
Anyone between the ages of 25-70 who has held the required license, for at least 2 years, and has current driving experience can drive our motorhomes.
What are the dimensions of the motor home?
Chausson Flash 03
Overall Length: 6.42m
Overall Width: 2.30m
Overall Height: 2.93m
Safety
The majority of our vehicles are no more than 12 months old and are fitted with the latest safety equipment, including seatbelts on all designated passenger seats.
We provide a range of extra safety equipment as a part of our on board inventory such as a first aid kit, fire blanket, high visibility vest and warning triangle.
Do not over load the vehicle as this is an offence and also dangerous. Make sure that anything loaded is evenly balanced.
Driving
Even if you have never driven a motorhome before do not worry! Our new motorhomes are easy to drive. Make the most of the comfortable, high driving position, build your confidence by driving steadily and look out for low hanging branches!
All of our motor homes combine the latest technologies with comfort and practical design.
Parking
Due to the size of our motorhomes when parking you need to ensure that you have enough space around you to manoeuvre the vehicle easily. Make use of the well placed mirrors and try to avoid busy areas until you become more proficient.
Supermarket car parks are often ideal as they are large and usually in a convenient location - remember that motorhomes cannot be parked in multi-story car parks and are generally not allowed to remain in car parks over night.
What is provided, what should I take?
We provide a range of crockery, cutlery and utensils for you to use along with a range of safety equipment. You will need to provide your own bedding such as pillows and sleeping bags, washing up liquid and extra toilet rolls! Make sure you have taken out travel insurance to cover you in the event that you lose or damage any of your personal possessions.
Full inventory;
Driving
- Satellite Navigation System
Kitchenette/ shower room Essentials
- Cutlery
- Glasses
- Dinner plates
- Bowls
- Cups
- Small plates
- Cutting knife set
- Scissors
- Potato peeler
- Large slotted spoon
- Frying spatula
- Corkscrew
- Can opener
- Cheese Grater
- Chopping board
- Saucepans, large, medium and small
- Frying pan
- Kettle
- Washing up brush and cloths
- Dustpan and brush
- Toilet chemicals and 1x roll of toilet paper
- Gas bottles x 2 (1 x full)
- Safety essentials
- Level blocks
- First aid kit
- Warning triangle
- Bulb and fuse kit
- Fire extinguisher
- Fire blanket
- Hi visibility vest
- Mains connection lead
- UK and continental adaptor
- Bedding provided
- Towels
- Outside chairs, table & prasal
- Road atlas & caravan site guides
- European pack where applicable
- Alarm Clock
- Touch
Fuel
Our motorhomes run on Diesel fuel. A full tank will be provided on collection and you must return the vehicle with a full tank. Failure to return the vehicle with a full tank will result in a refuelling charge of £20 plus the cost of the diesel.
Using the on board facilities
Water
The motorhomes are fitted with an onboard water tank. This will last for around 2-3 days but the easily visible gauges on board will allow you to see how much water is left and when the tank needs refilling. You will be able to fill up at petrol stations and camp sites. There is also a grey water tank and this will need to be emptied when you fill up with fresh water.
Toilet/ shower room
The cassette toilet has an electric flush and the chemicals required to keep it clean and fresh are provided. The toilet has a separate cartridge which needs to be emptied into an appropriate disposal point which you will find on campsites. Please empty and clean the toilet before return. Failure to do so will result in a charge of £50.00
The shower rooms in our motorhomes are larger than average and as well as the cassette toilet, sink and shower contain a useful storage locker and have stylish chrome fittings.
Refrigerator
All of our motorhomes are fitted with a refrigerator in the kitchen area. If the engine is off for long periods or you are not plugged into the mains power at a campsite, turn the refrigerator off. The high level of insulation will keep food cold for approximately 2-3 hours and the battery/gas will not run down.
Camping and choosing pitches
Motorhomes are not able to park overnight on the roadside in most areas of Europe. Therefore it is best to pre-book a campsite pitch before you leave, particularly at busy times.
Where possible, hard standing pitches are the most desirable as they make parking easy. Check the facilities available with the campsite, and whether there is mains power. Also remember to ask what facilities are close to your pitch, such as a children's play area.
Planning your holiday
It is best to plan your route before you leave and as all of our motorhomes have satellite navigation finding your destinations will be made easy! Where possible book campsites in advance and make sure they have the practical facilities you require, such as power, water and waste disposal facilities.
The inventory will be checked with you before you leave, remember to take with you any extras you may require. Keep important documents such as passports and insurance details in a safe and convenient place.
When travelling in Europe you will pass through road tolls, so ensure that you have enough change with you.
Are there any penalties for altering a booking? With alterations, is the entire hire recalculated at current rates or the same rates that were quoted when the customer originally booked?
No penalties unless canceling, price the same as time of booking unless changing to a higher hire period.
Is any mileage allowance included in the rental? What is the rate per mile/km for extra kms / miles? Do you have any mileage packages available outside of the daily rates?
Within reason there is unlimited mileage, however 7night euro hire we state no more than 2500 mile, we do not like motorhomes going to Scotland/Cornwall for less than 4 days.
Are there any areas that you restrict your vehicles from being driven in?
We restrict off road driving, other than to and from a campsite, and beaches.
Terms of booking on this website
Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.
Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.
When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.
While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.
Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.
Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 1.75% credit card charge will be added when your payment is processed.
A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.
If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.
Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.
Amendments
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Motorhome rental alterations (all charges stated in local currency):
To change dates or times that result in a recalculation of rental rates, or to change vehicles or locations: 75.00
To add or remove extras to/from confirmed booking: 20.00
The alteration fee will not be charged if your alteration request is not possible.
Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.
Refund Policy
We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds or penalties are detailed in the terms and conditions of your selected vehicle that you are asked to read and accept at time of booking. In the event you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.
This website is owned and operated by Motorhome Republic Ltd, a global leader in motorhome rental distribution. Our financial centre and marketing office is based at Level 4 Excelsior House, 6 Commerce St , Auckland, New Zealand. Thank you for booking with us.
Go Explore Motorhome Hire Rental Terms for travel between 01-Jan-2012 and 31-Dec-2012
Terms & Conditions
THIS AGREEMENT IS BETWEEN: THE OPERATOR (Go Explore Motorhome Hire) and THE HIRER (You)
1. YOUR CONTRACT WITH THE OPERATOR
By taking the hire vehicle you are accepting these times and conditions. Please read this agreement carefully. If there is anything you do not understand or do not agree with, please ask Go Explore.
2. BOOKING CONFIRMATION AND PAYMENT
The initial deposit paid is non-refundable. Payment will be deducted from your nominated credit card at the time of confirmation. The supplier will collect an additional depsit of £250. This payment will be deducted from your nominated credit card shorlty after booking has been confirmed. The balance of your hire money is payable six weeks prior to the start date of your hire, or at the time of booking if you book less than six weeks from the start date of your hire. Where you choose to pay by credit card we will make a charge of 2.5% in respect of each payment by credit card. There is no charge for debit cards. Any documentation you are requested to provide by Go Explore must be received six weeks prior to the start date of your hire or within two days of booking if less than six weeks from the start date of your hire. Failure to provide full payment and documents as above will result in the booking being cancelled and the loss of your £250 initial payment.
Payment method
We accept cheques, money transfers, and credit and debit card payments. We charge a flat 2% of balance for credit cards only.
Security bond
We can take the Security bond/deposit £500 or euros 600 from inside the eu, other over seas visitors the bond/deposit is £750 or equivalent in US/AUS/NZ dollars.
3. CANCELLATIONS
All cancellations must be notified in writing to Go Explore, but please call Go Explore immediately to inform them as this will improve the chances of rehiring the motorhome.
The initial deposit paid is non-refundable. In addition to forfeiting your deposit, the following charges also apply:
If notification of your cancellation is received more than 45 days before the start date of your hire you will be refunded in full less the additional depsit of £250.
If notification of your cancellation is received less than 45 days before the start date of your hire all monies paid and due are not refundable and you are still liable for any sums not yet paid.
However, Go Explore will do all it can to rehire the motorhome and if they are able to do so, you will be refunded up to a maximum of your total hire less your additional depsit of £250, subject to the amount Go Explore is able to rehire the motorhome for.
4. COLLECTION AND DELIVERY TIMES
Unless otherwise agreed with the operator, the motorhome will be available on the day of collection from the agreed location at 4.00 pm and must be delivered back to the agreed location by 10.00 am on the last day of hire. Other times by arrangement and will incur an 1/2 day charge for earlier pick up/late drop off.
Late returns can have a significant impact on the next hire. If you fail to return the your motorhome on time you may be liable to an extra charge at the discretion of the operator, but typically £50 plus any additional costs incurred by the operator as a result. There are no refunds for motorhomes returned early.
5. AVAILABILITY
Occasionally motorhomes are not available as agreed, which is almost always due to events beyond the motorhome operator's control (see below). If your booking has to be cancelled (which the motorhome operator has the right to do) Go Explore, will offer you the choice of an alternative motorhome or, if no suitable replacement is available, provide a full refund of all monies you have paid for your booking.
6. EVENTS BEYOND THE OPERATOR’S CONTROL
Unfortunately, events beyond the motorhome operator's control occasionally affect bookings. When reference is made to such events in these Conditions of Hire, this means any event(s) or circumstance(s) which the motorhome operator could not, even with all due care, foresee or avoid.
The motorhome operator can't accept responsibility or pay any compensation, costs or expenses where the performance of your contract with the motorhome operator is prevented or affected or you otherwise suffer any loss or damage as a result of events beyond the motorhome operator's control. This includes any delays to and/or restrictions to your hire to which you may be subject. However, if your booking has to be cancelled as a result, Go Explore, the motorhome operator will of course offer you the choice of an alternative motorhome (if available) or refund as described above.
7. SUITABLE PERSONS
The motorhome operator has the right to refuse to hand over a motorhome to any person who, in the reasonable opinion of the motorhome operator, is not suitable to take charge. In such cases, all hire charges paid will be refunded in full but the motorhome operator has any further liability.
8. PETS
The acceptance of pets in the motorhome is not allowed.
9. SMOKING
The acceptance of smoking in the motorhome is not allowed, any infringment will incur a cleaning cost of £120.
10. BED LINEN AND TOWELS
Bed linen, pillows and towels are not provided with the motorhome as standard. If you specifically require these items or are travelling from aboard please enquire about availability.
11. RENTAL PERIOD
You will have the vehicle for the rental period shown in the agreement. If you do not bring the vehicle back on time you are breaking the conditions of this agreement. You can be charged for every day or part day you have the vehicle after you should have returned it. Until the vehicle is returned you will be charged the daily rate of your hire plus 50%.
12. YOUR RESPONSIBILITIES
a. You must look after the vehicle and the keys to the vehicle. You must always lock the vehicle when you are not using it, and use any security device fitted to or supplied with the vehicle. You must always protect the vehicle against bad weather which can cause damage. You must make sure that you use the correct fuel. You are responsible for any damage to the vehicle caused by hitting low level objects, such as bridges or low branches.
b. You must not sell, rent or dispose of the vehicle or any of its parts. You must not give anyone any legal rights over the vehicle.
c. You must not let anyone work on the vehicle without the Operator’s permission. If the operator does give you permission, you will only receive a refund if you have a receipt for the work.
d. You must let the operator know as soon as you become aware of a fault in the vehicle.
e. You must bring the vehicle back to the place agreed, at the time agreed and remain responsible for the vehicle until this time. The operator must see the vehicle to check that it is in good condition.
f. You will have to pay for repairs if:
- The vehicle needs more than our standard valeting (cleaning);
- You have damaged the vehicle, inside or out
g. Before you bring back the vehicle you must check that you have not left any personal belongings in the vehicle.
h. You are responsible for any loss or damage to the motorhome including that caused by neglect, misuse, accident or not your fault.
13. CONDITIONS FOR USING THE VEHICLE
The vehicle must only be driven by you and any other driver named on the hire insurance policy, or by anyone else we authorise in writing. Anyone driving the vehicle must have a full valid driving licence.
You or any other authorised driver must not:
- Use the vehicle for hire or reward;
- Use the vehicle for any illegal purpose;
- Use the vehicle for racing, pacemaking, testing the vehicle’s reliability and speed or teaching someone to drive;
- Use the vehicle while under the influence of alcohol or drugs;
- Drive the vehicle outside England, Scotland and Wales, unless we have given you written permission;
- Overload the vehicle;
- If the vehicle is a commercial vehicle, use it for a purpose for which you need an operator’s licence if you do not have one.
The total number of people that can be carried in the vehicle is limited to the total number of seatbelts fitted. This is a legal requirement – you must not carry anyone that is not using a seatbelt.
14. CHARGES
Charges are based on Go Explore price list at the time of booking. You will be charged for:
a. The rental and any other charges we work out according to this agreement.
b. A charge for any loss or damage to the motorhome including that caused by neglect, misuse, accident or not your fault, subject to the cover provided by the hire insurance.
c. Any charge for loss or damage resulting from you not keeping to condition 12.
d. You must empty the toilet cassette at the end of the hire period. There is a £50 charge for un-emptied cassettes.
e. A refuelling service charge if you have used, and not replaced, more fuel than was supplied originally. The charge is based on the cost of the fuel plus £20.
f. Gas is included, but should you need to replace an empty bottle during the course of your hire, this is your responsibility.
g. All fines and costs (including court costs) for parking, traffic or other offences, congestion charges, (including any costs which arise if the vehicle is clamped). You must pay the appropriate authority any fines and costs if and when the authority demands this payment. If you do not, you will be responsible to pay any costs and reasonable administration charges which arise when Go Explore deal with these matters.
h. Any charges arising from Customs and Excise or Immigration Authorities seizing the vehicle, together with a loss-of-income charge while the Operator cannot rent out the vehicle, if and when Go Explore demand this payment.
i. Any published or agreed rates for delivering and collecting the vehicle
j. Interest which will be added every day to any amount you do not pay on time, at the rate of 4% a year above the base lending rate of Barclays Bank from time to time.
k. Value added tax and all other taxes on any of the charges listed above, as appropriate.
You are responsible for all charges, even it you have asked someone else to be responsible for them.
l. A deposit (of £1,100 if the value of your hire motorhome is up to £35,000 and £1,600 if the value of your hire motorhome is over £35,000) is payable in each event of any loss, damage to the motorhome (externally or internally) costs or insurance claims as described in these terms and conditions. (For clarity, two events of loss, damage or insurance claim will result in two deposits being taken.) You agree that the deposit is payable in full as a condition of hire but you will not have to actually lodge payment with Go Explore prior to commencement of the hire. The deposit will only be taken on return of the hire vehicle in the event of any loss, damage to the motorhome (externally or internally) costs or insurance claims as described in these terms and conditions. In such an event, the deposit is payable to Go Explore who will place it in its client account until the claim or dispute between you and the operator is settled. The agreed amount for the settlement will be paid to the operator. The balance of the deposit (if any) will be refunded to you. Customers who reside or bank outside of the UK are required to pay the deposit prior to the start date of the hire. The deposit is refundable where no claim for damage is made.
You accept that Go Explore is entitled to charge any credit, charge or debit card used by you during the hire transaction for payment of the deposit or any other outstanding charges as per the terms and conditions of hire.
15. THE HIRE INSURANCE
The motorhome is insured for the period of the hire and a copy of the insurance policy is available from Go Explore head office on request. By signing the attached form you are accepting the conditions of the hire insurance policy.
16. WHAT TO DO IF YOU BREAK DOWN
No responsibility can be accepted by Go Explore for any loss or damage or expense which occurs as a result of any defect or breakdown unless it is due to a proven reason of the operator’s failure to adequately maintain the motorhome in a fit state and condition.
If you do breakdown you should:
- Contact the breakdown service that covers the vehicle
- Inform your operator immediately
17. WHAT TO DO IF YOU HAVE AN ACCIDENT
No responsibility can be accepted by Go Explore for any loss or damage or expense which occurs as a result of any accident.
If you have an accident you must not admit responsibility. You should get the names and addresses of everyone involved, including witnesses. You should also:
- Make the vehicle secure
- Tell the police straight away if anyone is injured or there is a disagreement over who is responsible; and
- Contact your operator immediately.
You must produce an accident report sending one copy to your Operator and one copy to hirebuddies head office.
18. WINDSCREENS AND TYRES
You are responsible for any damage to windscreens and windows, punctures or other damage to tyres during the period of the hire. Where possible it should be repaired or replaced as appropriate and paid for by you at the time. You should contact the operator to seek instructions before carrying out the repair. Failing this, an amount will be deducted from your deposit against damages for the cost of the repairs.
19. INFORMATION
If you break the agreement we can give the information you have provided to credit reference agencies, the Driver and Vehicle Licensing Authority (DVLA), debt collectors and any other relevant organisation. We can also give this information to the British Vehicle Rental and Leasing Association (BVRLA), who can pass it on to any of its members for any purpose stated in the Data Protection Act 1998.
20. ENDING THE AGREEMENT
a. If you are a consumer we will end this agreement straight away if we find out that your belongings have been taken away from you to pay off your debts, or a receiving order has been made
against you. We will also end this agreement if you do not meet any of the conditions of this agreement.
b. If you are a company, we will end this agreement straight away if:
- You go into liquidation;
- You call a meeting of creditors;
- We find out that your goods have been taken away from you until you pay off your debts;
- You do not meet any of the conditions of this agreement
c. If we end the agreement if will not affect our right to receive any money we are owed under the conditions of this agreement. We can also claim extra costs from you if you do not meet any of the conditions of this agreement. We can repossess the vehicle and charge you if we do this.
21. GOVERNING LAW
This agreement is governed by the laws of the country in which it is signed. Any dispute may be settled in the courts of that country.
22. FULL TERMS & CONDITIONS
Full terms & conditions can be obtained upon request from Go Explore Motorhome Hire.
Frequently Asked Questions
How do I book a motorhome rental?
The initial deposit paid is non-refundable. Payment will be deducted from your nominated credit card at the time of confirmation. The supplier will collect an additional depsit of £250. This payment will be deducted from your nominated credit card shorlty after booking has been confirmed. The balance of your hire money is payable six weeks prior to the start date of your hire, or at the time of booking if you book less than six weeks from the start date of your hire.
As insurance security you will be asked to leave a refundable security deposit of £500.00 upon collection. This acts as an insurance excess during your hire, and will be refunded provided that the vehicle is returned clean and undamaged as described in our terms and conditions. In the event of an insurance claim the cost of the damage or claim will be deducted from your deposit.
How long am I able to rent a motorhome for?
Our peak season rentals are from 7 to 14 nights (special deals available for longer durations - contact us for details). During mid and low season we can cater for shorter breaks.
When and where can I collect the motorhome?
Our motorhomes are available for hire all year round. We recommend you book well in advance, particularly during busy periods.
The motorhomes are available for collection at our depot near Conwy North Wales between 14.30 and 17.00. Weekly rentals start on Fridays or Saturdays subject to availability, or can be delivered to you for most of the UK.
It must be returned between 08.30 and 11.00 at the end of the hire period. This ensures the motorhome is available for the next hire.
Failing to return the motorhome will incur a charge - the daily hire rate or part thereof. There are no refunds for early return.
Where can the motorhome be driven?
Our motorhomes can be driven in the UK and Europe. When in Europe the motorhomes will require extra insurance cover.
Who can drive a motor home?
Anyone between the ages of 25-70 who has held the required license, for at least 2 years, and has current driving experience can drive our motorhomes.
What are the dimensions of the motor home?
Chausson Flash 03
Overall Length: 6.42m
Overall Width: 2.30m
Overall Height: 2.93m
Safety
The majority of our vehicles are no more than 12 months old and are fitted with the latest safety equipment, including seatbelts on all designated passenger seats.
We provide a range of extra safety equipment as a part of our on board inventory such as a first aid kit, fire blanket, high visibility vest and warning triangle.
Do not over load the vehicle as this is an offence and also dangerous. Make sure that anything loaded is evenly balanced.
Driving
Even if you have never driven a motorhome before do not worry! Our new motorhomes are easy to drive. Make the most of the comfortable, high driving position, build your confidence by driving steadily and look out for low hanging branches!
All of our motor homes combine the latest technologies with comfort and practical design.
Parking
Due to the size of our motorhomes when parking you need to ensure that you have enough space around you to manoeuvre the vehicle easily. Make use of the well placed mirrors and try to avoid busy areas until you become more proficient.
Supermarket car parks are often ideal as they are large and usually in a convenient location - remember that motorhomes cannot be parked in multi-story car parks and are generally not allowed to remain in car parks over night.
What is provided, what should I take?
We provide a range of crockery, cutlery and utensils for you to use along with a range of safety equipment. You will need to provide your own bedding such as pillows and sleeping bags, washing up liquid and extra toilet rolls! Make sure you have taken out travel insurance to cover you in the event that you lose or damage any of your personal possessions.
Full inventory;
Driving
- Satellite Navigation System
Kitchenette/ shower room Essentials
- Cutlery
- Glasses
- Dinner plates
- Bowls
- Cups
- Small plates
- Cutting knife set
- Scissors
- Potato peeler
- Large slotted spoon
- Frying spatula
- Corkscrew
- Can opener
- Cheese Grater
- Chopping board
- Saucepans, large, medium and small
- Frying pan
- Kettle
- Washing up brush and cloths
- Dustpan and brush
- Toilet chemicals and 1x roll of toilet paper
- Gas bottles x 2 (1 x full)
- Safety essentials
- Level blocks
- First aid kit
- Warning triangle
- Bulb and fuse kit
- Fire extinguisher
- Fire blanket
- Hi visibility vest
- Mains connection lead
- UK and continental adaptor
- Bedding provided
- Towels
- Outside chairs, table & prasal
- Road atlas & caravan site guides
- European pack where applicable
- Alarm Clock
- Touch
Fuel
Our motorhomes run on Diesel fuel. A full tank will be provided on collection and you must return the vehicle with a full tank. Failure to return the vehicle with a full tank will result in a refuelling charge of £20 plus the cost of the diesel.
Using the on board facilities
Water
The motorhomes are fitted with an onboard water tank. This will last for around 2-3 days but the easily visible gauges on board will allow you to see how much water is left and when the tank needs refilling. You will be able to fill up at petrol stations and camp sites. There is also a grey water tank and this will need to be emptied when you fill up with fresh water.
Toilet/ shower room
The cassette toilet has an electric flush and the chemicals required to keep it clean and fresh are provided. The toilet has a separate cartridge which needs to be emptied into an appropriate disposal point which you will find on campsites. Please empty and clean the toilet before return. Failure to do so will result in a charge of £50.00
The shower rooms in our motorhomes are larger than average and as well as the cassette toilet, sink and shower contain a useful storage locker and have stylish chrome fittings.
Refrigerator
All of our motorhomes are fitted with a refrigerator in the kitchen area. If the engine is off for long periods or you are not plugged into the mains power at a campsite, turn the refrigerator off. The high level of insulation will keep food cold for approximately 2-3 hours and the battery/gas will not run down.
Camping and choosing pitches
Motorhomes are not able to park overnight on the roadside in most areas of Europe. Therefore it is best to pre-book a campsite pitch before you leave, particularly at busy times.
Where possible, hard standing pitches are the most desirable as they make parking easy. Check the facilities available with the campsite, and whether there is mains power. Also remember to ask what facilities are close to your pitch, such as a children's play area.
Planning your holiday
It is best to plan your route before you leave and as all of our motorhomes have satellite navigation finding your destinations will be made easy! Where possible book campsites in advance and make sure they have the practical facilities you require, such as power, water and waste disposal facilities.
The inventory will be checked with you before you leave, remember to take with you any extras you may require. Keep important documents such as passports and insurance details in a safe and convenient place.
When travelling in Europe you will pass through road tolls, so ensure that you have enough change with you.
Are there any penalties for altering a booking? With alterations, is the entire hire recalculated at current rates or the same rates that were quoted when the customer originally booked?
No penalties unless canceling, price the same as time of booking unless changing to a higher hire period.
Is any mileage allowance included in the rental? What is the rate per mile/km for extra kms / miles? Do you have any mileage packages available outside of the daily rates?
Within reason there is unlimited mileage, however 7night euro hire we state no more than 2500 mile, we do not like motorhomes going to Scotland/Cornwall for less than 4 days.
Are there any areas that you restrict your vehicles from being driven in?
We restrict off road driving, other than to and from a campsite, and beaches.
Terms of booking on this website
Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.
Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.
When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.
While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.
Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.
Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 1.75% credit card charge will be added when your payment is processed.
A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.
If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.
Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.
Amendments
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Motorhome rental alterations (all charges stated in local currency):
To change dates or times that result in a recalculation of rental rates, or to change vehicles or locations: 75.00
To add or remove extras to/from confirmed booking: 20.00
The alteration fee will not be charged if your alteration request is not possible.
Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.
Refund Policy
We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds or penalties are detailed in the terms and conditions of your selected vehicle that you are asked to read and accept at time of booking. In the event you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.
This website is owned and operated by Motorhome Republic Ltd, a global leader in motorhome rental distribution. Our financial centre and marketing office is based at Level 4 Excelsior House, 6 Commerce St , Auckland, New Zealand. Thank you for booking with us.
Go Explore Motorhome Hire Insurance
THE HIRE INSURANCE
The motorhome is insured for the period of the hire and a copy of the insurance policy is available from Go Explore head office on request. By signing the attached form you are accepting the conditions of the hire insurance policy.