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maui motorhomes za - worldwide motorhome and rv travel companies

maui motorhomes za - motorhome and rv travel worldwide

Maui Motorhomes ZA

Maui Motorhome Rentals offers a range of Motorhome vehicles for hire. Whether you are travelling by yourself, as a couple or with your family, Maui will have a rental vehicle that will suit your needs.

The Maui fleet offers exceptional comfort, and is the ideal way to explore the vast network of scenic roads in this sub-continent. All our vehicles are maintained & serviced by our own expert mechanics.

Maui Motorhomes ZA Rental Terms

The following is a summary of the rental conditions, please note that all prices are quoted in South Africa Rand (ZAR) and Namibian Dollars (N$). Rates and or conditions are subject to change without notice. (The Namibian rate will apply for any neighbouring country)

PAYMENT TERMS
The initial deposit paid is non-refundable and is collected upon booking confirmation. The remainder of the balance of payable is due 37 days prior to the vehicle collection date, if the vehicle collection date is within 37 days from the time of booking the balance of payment will be taken at the time of booking confirmation.
MAUI does not accept CASH or CHEQUE as payment in any way.
Valid Visa/MasterCard credit cards, debit cards, EFT or bank transfer payments are accepted for rentals.
Pre-authorisation: MAUI only accepts valid Visa and MasterCard credit cards that are embossed, in order to place the preauthorisation for liability cover security deposits and excesses.
The holder of the credit cards needs to be present at vehicle collection in order for the transaction to be processed.
MAUI is not responsible for any currency fluctuations that may occur in any transactions.

CANCELLATION / NO-SHOW PENALTIES
The initial deposit paid is non-refundable. In addition to forfeiting your deposit, the following charges also apply:
(fees in percentage of total rental amount)
28+ days before collection:                                            0%
11 – 27 days before collection :                                    25%
4 – 10 day before collection :                                        50%
No show or 0-3 days before collection :                     100%

Travel insurance
We strongly recommend that clients ensure they take out the highest level of travel insurance. In many cases this will cover any losses incurred if you are forced to cancel your booking. 

Standard Rates include
Airport / Hotel Transfers (Within 25kms from primary depots)
2 x Drivers (third, fourth and fifth driver charged separately)
Standard Cover R/N$45 000 excess
Unlimited kilometres
Living, kitchen & sleeping equipment
Full water tank and gas bottle(s)
Emergency assistance (08h00 – 22h00)
Fold out maps
14% VAT (Value Added Tax) in South Africa and 15% in Namibia
Credit Card fees

Standard Rates exclude
Super Cover with a security deposit of R3000.00.
Super Cover with a security deposit of R5000.00 for Event Rentals with collection and return between 17/03/2017 and 28/03/2017 or 22/04/2017 and 02/05/2017.

Event charges
An event surcharge of R4200.00 applies when collecting and returning in Cape Town. This surcharge will not apply if collection and return is in Johannesburg.

Mandatory Fees & Extras
Mandatory fees are applicable to all rental contracts or as applicable. Extra equipment is to be booked at time of reservation or can be requested on collection if required and subject to availability. These requests incur a rental cost. Details as below:

 

MANDATORY ITEMS CHARGE
Contract Fee R / N$ 150.00 per rental
eToll / Admin Fee (charged on all departures or returns in/from Johannesburg) R / N$ 500.00 per rental
After Hours Surcharge R/N$ 500.00 per collection
Handling Fee (payable on claims due to damage / accident) R/N$ 500.00
Traffic fine admin fee (Payable if a fine is levied) R/N$ 250.00
Change of destination fee R/N$ 1000.00 *after commencement of rental plus the applicable one way fee
Transfers between 25km and 70km of depot R/ N$ 400.00
EQUIPMENT & EXTRAS CHARGE
Baby / Child Seat R/N$ 250.00 per seat per rental
Border Documentation R/N$ 650.00 per rental
Additional Driver (from driver #3) R/N$ 200.00 per driver
GPS R/N$ 50.00 per day to a max of R750.00 per rental
Living equipment for extra person R/N$ 500.00 per rental


Minimum Rental Duration and Costings
Minimum rental period: 7 days. Vehicle rentals are calculated on a per calendar day basis, i.e. day of collection or return is always counted as a full day irrespective of what time it is collected or returned. A rental day is not calculated on a 24hr cycle.

Office Hours: Rental Locations
Monday to Friday: 08h00 – 16h30 (last handover at 15h00, last return at 16h00)
Saturday: 08h00 – 13h00 (last handover at 11h00, last return at 12h00)
After Hour surcharge applies at a cost of R500 per collection or return outside of the normal Office hours.
After hour operations are as follows:
Saturday: 13h00 – 16h00
Sundays & Public Holidays 08h00 – 16h00
Late returns will be charged on a per day basis. All branches are closed 25 December (Christmas Day).

Depots (Vehicle collection & return)
Primary:
South Africa: Johannesburg, Cape Town
Namibia: Windhoek
Secondary:

South Africa: Durban, East London, Port Elizabeth, George
Namibia: Swakopmund, Walvis Bay.

ONE WAY/COLLECTION FEE
A fee is charged for any rentals that require a one way drop off or collection between primary depots.
A fee is charged for any rentals that require a delivery or collection between a primary & secondary depots or a secondary and secondary depot.
Please note that vehicles delivered to a location outside of our primary depots, may not be handed over with a full fuel tank.

 

  Johannesburg Durban East London Port Elizabeth Cape Town George Windhoek Swakopmund Walvis Bay
Johannesburg 0 2500 3500 3500 3500 3500 4500 4500 4500
Durban 2500 2500 3500 3500 3500 3500 4500 4500 4500
East London 3500 3500 3800 3500 3800 3500 4500 4500 4500
Port Elizabeth 3500 3500 3500 3500 3500 3500 4500 4500 4500
Cape Town 3500 3500 3500 3500 0 3500 4500 4500 4500
George 3500 3500 3500 3500 3500 3500 4500 4500 4500
Windhoek 4500 4500 4500 4500 4500 4500 0 4500 4500
Swakopmund 4500 4500 4500 4500 4500 4500 4500 4500 4500
Walvis Bay 4500 4500 4500 4500 4500 4500 4500 4500 4500


COLLECTION
Vehicle handover will take approx. 2-3 hours, depending on the questions asked and client feedback. This involves a thorough explanation and demonstration of the vehicle and its equipment. Kindly note that signing the vehicle condition report is an acceptance of the condition of the vehicle. MAUI must be notified within 24 hours, should the renter experience any glitches, problems, malfunctions or discomfort. No consideration will be given to claims against such experiences, and no compensation or liability for lost time will be given, if issues are only reported on return of the vehicle. Rental days lost due to the renter collecting the vehicle after the agreed date of rental, will not be refunded.

RETURN
When returning the vehicle, please set aside an hour for the vehicle and equipment to be checked. Although we request that the vehicle be returned with a full fuel tank, as a courtesy to the next renter our representatives will take the vehicle to our refuelling station to ensure that the vehicle is full. Should top-ups be required, the fuel amount will be deducted from the renter’s nominated credit card. Vehicles must be returned clean, in order for the vehicle check in to be done. Vehicles returned dirty will be charged a cleaning fee of R/N$1,000.00. Toilet cassette in the motorhomes must be emptied and cleaned or a cleaning fee of R/N$ 1,000.00 will be charged. Any vehicles returned later than the agreed return date, or outside of normal office hours (without prior arrangement), will be charged a full day’s rental. Rental days lost due to the renter returning the vehicle before the agreed date of return, will not be refunded.

LICENCE
A valid EB or code 08 national or an ENGLISH international driver’s licence for vehicles less than 3500kg, is required.

MINIMUM AGE
The minimum age is 21 years and the maximum is 85 years.

eTOLL POLICY
For all rentals despatched from, departing and/or returning to our Johannesburg depot will be charged a fee of R500 per rental agreement. This fee will be included in your quotation when applicable. eToll tags are installed in all our vehicles. These tags are debited with gantry levies in Gauteng, and also open gates on debit at toll gates on the major roads in South Africa that bear the eToll logo.

LIABILITY OPTIONS
MAUI offers 2 liability cover options, namely, Standard Cover & Super Cover. This cover is NOT a personal liability cover, but cover for damage to our vehicles and/or 3rd party property. Details below:

Standard Cover
This cover carries an excess of R/N$45,000.00 which is applicable in the event of any accident or damage to either our vehicle or third party property. This excess of R/N$45,000.00 is pre-authorised on the renter’s Visa or MasterCard credit card at the time of collection. Funds will only be deducted from this amount, should the renter return the vehicle in a damaged condition or for any 3rd party damage. If no claims exist, this excess is released within 21-30 working days from date of return, by the renter’s financial institution. Standard Cover does not include repair to or replacement of tyres and windscreens.

Super Cover
A daily rate is charged per day as per your quotation/rental agreement detailed as SUP. This cover is a NO EXCESS cover and is applicable to the vehicle and third party property damage and includes the cost of replacing or repairing of windscreens and tyres (in South Africa, Lesotho and Swaziland), radio theft and recovery costs. Super cover does not include repair to or replacement of tyres and windscreens for vehicles travelling to or through Namibia. A security deposit of R/N$ 3,000.00 (or R/N$ 5000.00 for Event Rentals with collection and return between 17/03/2017 and 28/03/2017 or 22/04/2017 and 02/05/2017.) is pre-authorised on the renter’s Visa or MasterCard credit card at the time of collection to ensure that the vehicle is returned to the agreed location, on the agreed date, in a clean condition and no items are lost or damaged. This security deposit is fully refunded within 21-30 working days, after date of return, should all the terms and conditions be adhered to.

CLAIMS HANDLING FEE
A handling fee of R/N$500.00 is charged on all damage/accident claims irrespective of the liability cover option taken.

ACCIDENTS
Single vehicle accidents are included in all liability cover options, except in the case of roll-overs. In case of damage to the vehicle rented, the following will apply:

The incident:
All accidents must be reported to MAUI, and by law, to the Local Police within 24 hours. An AR (accident report) number from the police must be obtained at the time of reporting the incident. This proves that the accident has been registered. Failing to report accidents may void all liability cover and the renter becomes fully liable for all costs. We advise that you take as many photographs of the accident scene and also obtain the third party details. These can be recorded on the reverse side of the rental pack envelope supplied to you on collection. We also suggest you take a photograph of the driver’s licences of the persons involved. An accident report which is provided in the RENTAL PACK, must also be completed. These documents and records of evidence will be submitted to MAUI in order to process the incident.

The vehicle:
The renter is responsible for the recovery of the damaged vehicle to the original rental branch depending on the liability cover option taken. A replacement vehicle will only be dispatched once payment of all damages / recovery costs to the first vehicle is made. MAUI reserves the right to withhold a replacement vehicle; this does not entitle the client to any claims against MAUI. 

If the renter requires a replacement vehicle to be delivered, charges will be levied according to the liability cover option taken on the rental.

If the renter is not able to take a replacement vehicle, no refunds for early termination of the contract will be made.

Should the renter continue with a replacement vehicle, this vehicle will be noted under the current rental contract and standard cover will be applicable. This includes a new R/NAM$ 45,000.00 pre-authorisation on the nominated credit card. Super Cover is not available on a replacement vehicle.

Should the applicable excess be charged, and should MAUI be successful in the reimbursement of that amount by the 3rd party, this amount will be refunded to the renter. This process could take up to three years.

Exceptions & Conditions:
Exclusions of all cover options:
The renter is fully liable for any damage to the MAUI Motorhome vehicle or third party property if:

The renter is responsible for any damages or accidents that MAUI has not been made aware of on the return of the vehicle. Please note the applicable charges will be charged to the nominated credit card. MAUI is not responsible for any damage or theft to items of a personal nature. Travel and personal insurance is strongly recommended.

Rules in respect of replacement vehicles (whether due to an accident or vehicle damage)
In the case of undercarriage, clutch or water damage the following is applicable:
The repairs and recovery (towing) costs of the vehicle is the responsibility of the renter. The following recovery / replacement rates will apply:
Within South Africa: ZAR/N$ 6.00 per kilometre
Outside of South Africa: ZAR/N$ 12.00 per kilometre; To & from Maun incurs an extra R/N$ 9,500.00

Should a replacement vehicle be required, MAUI will replace the vehicle within 24 hours in South Africa; and 48 hours outside the South African borders.
A new pre-authorisation for the standard cover excess, will be blocked on the nominated Visa or MasterCard credit card for the replacement vehicle.

AIR-CONDITIONING
The air-conditioning in the cabin of the vehicle, is designed to be used in South African weather conditions. In regions where the temperatures reach in excess of 30 degrees Celsius, or the humidity is higher than 60%, the unit may not work as effectively. This is normal and does not constitute grounds to request a replacement vehicle. Whenever the vehicle is stationery, or idling for prolonged periods, the cabin air-conditioner must be switched off to prevent damage. 
The air-conditioning in the living area of the motorhomes only works when it is plugged into a 220v power supply. This power supply can be found at the camp sites. The vehicle is supplied with an extension lead, which is plugged into the camp site power box, and then plugged into the motorhome in the socket labelled POWER INLET.

DUST INGRESS
Namibia and Botswana are predominantly arid desert regions and the majority of secondary routes travelled, are on unsealed dust or gravel roads. It is not possible to make vehicles dust-proof and therefore refunds or claims for any dust ingress of any nature, will not be considered.

EQUIPMENT
All vehicles are supplied with equipment (unless otherwise agreed upon). Our liability cover options do not cover any equipment supplied with the vehicle. Any loss or damage to the equipment including items such as GPS, fridges, compressors, tents etc. will be charged to your credit card. Should any of your equipment malfunction during the rental period, MAUI is not liable to provide a replacement vehicle. Repairs can be made according to clause "Vehicle Repair" of this document.

ROAD RESTRICTIONS
Motorhomes can only be driven on sealed, bitumen and gravel roads in order to reach the campsites only, in SOUTH AFRICA, NAMIBIA, SWAZILAND and LESOTHO. In the case of group tours, MAUI will consider confirming the reservation by pre-approving the route on which these vehicles shall be driven. Special permission is required from MAUI for travelling further than the areas allowed and for use in other countries. If permission is granted by MAUI a disclaimer document will be signed by the renter on collection of his vehicle. A once-off cross border fee of R650.00 applies for cross border documentation into Lesotho, Namibia and Swaziland. MAUI does not allow any vehicles to enter the following countries under any circumstances: Kenya, Angola, Malawi or Tanzania.

CROSS BORDER DOCUMENTATION
A cross border fee per vehicle per rental of R650.00 applies for cross border documentation into Lesotho, Namibia and Swaziland and any other approved destination. The vehicle documentation is for the vehicle cross border requirements ONLY. MAUI are not liable for the arrangement or payment of visas, permits, third party insurances or road taxes applicable to the countries of entry. These are for the renter’s account and can be arranged prior to travel or at the borders of the applicable countries. All cross border applications are to be accompanied by a clear copy of the renter’s passport & driver’s license to be received seven days prior to collection of the vehicle.

VEHICLE REPAIRS
It is possible that during your rental, small repairs may be required due to the nature of the terrain. Repairs of up to R/N$ 1,000.00 may be affected without prior authorisation from MAUI and such repairs will be reimbursed, on the submission of a claim with original receipts attached. Amounts above R/N$ 1,000.00 will require verbal/telephonic approval from MAUI on-road assistance. (numbers provided in your rental pack).

Should a call-out fee be charged by a supplier to replace a tyre, approval must be obtained from your collection branch. Should permission be granted by MAUI for an overnight stay in a lodge, due to repairs, a maximum allowance of R800 per night per vehicle is granted for a maximum of one night in South Africa, and two nights outside of South Africa. 

Should a replacement vehicle be required due to a mechanical fault not due to negligence, MAUI will replace the vehicle within 24 hours in South Africa and 48 hrs outside of South Africa, at no extra cost to the renter.


KEYS
MAUI must be informed of keys lost or locked inside a vehicle. The replacement or recovery of keys is for the renter’s account. MAUI cannot be held liable for any time/days lost and/or accommodation or any other costs incurred, due to the replacement or recovery of keys. 

TYRES
The renter is responsible for the repairing of flat or punctured tyres. The driver should not exceed indicated speed limits, but MAUI recommends a speed of 100km/h on tarred roads, and 40km/h on gravel/sealed or corrugated roads. Tyres get hot and pressures increase at higher speeds. Tyres are then susceptible to damage especially on uneven surfaces. When replacing a tyre, please ensure that it is of the same brand, size and ply rating as that of the damaged tyre. Reconditioned or re-treaded tyres are NOT acceptable. The renter is required to check the tyre pressure when the tyres are cold (i.e. not after travelling for more than 10km), at regular intervals. All tyres should be checked, including spares. The company’s minimum tread requirement is 4mm which is within the South African Road Ordinance limits of 3mm.

TRACKING
All MAUI vehicles are fitted with SABS approved tracking devices. Tracking is monitored in all Southern Africa destinations as allowed by MAUI. MAUI reserves the right to repossess the rental vehicle at any time if it is found illegally parked, being used to violate the law or appears to be abandoned and if the renter is in breach of any terms or conditions of the rental agreement.

INFRINGEMENTS
The renter is liable for all fines and penalties incurred during the rental period plus an administration fee of ZAR/N$250 for each infringement or penalty notice that has been redirected by MAUI to the renter.

MULTIPLE RENTALS - MINIMUM OF 11 DAYS PER COUNTRY
As a franchisee of Maui, multiple Maui rentals can be combined to qualify for a longer term rental rate. South African, Australian and New Zealand rentals can be combined to qualify if travel is within a 12 month period.

SUBSTITUTIONS
If, for reasons beyond our control, the reserved vehicle is not available, MAUI reserves the right to substitute a comparable or superior vehicle at no extra cost to the renter. This shall not constitute a breach of contract and does not entitle the renter to any form of refund.

TAXES & CURRENCY FLUCTUATIONS:
All charges include 14% VAT in South Africa and 15% VAT in Namibia. All rates are quoted in ZAR and N$. MAUI is not responsible for any currency fluctuations that may occur in any transaction.
Terms and conditions are subject to change in accordance with changes in government taxes.

GENERAL
Any claims or legal action in connection with the provision of our services to the client will be governed by the laws of South Africa/Namibia. Any claim or legal action against the suppliers is likely to be subject to the terms and conditions of our contract with them.

ALL RIGHTS RESERVED
Rates and terms and conditions of rental may be subject to change.

Terms of booking on this website 

Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.

Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.

When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.

While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. If you encounter issues with the vehicle whilst on hire, you MUST report these issues directly to the relevant supplier at the earliest possible time. This will allow the supplier to remedy any issues and minimise any inconvenience to you.  If you fail to report any vehicle issues during your rental, it is likely that compensation will not be offered. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.

Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.

Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 1.95% credit card or debit card surcharge will be added when your payment is processed.

A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.

If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.

Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.

Amendments
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Motorhome rental alterations (all charges stated in local currency): 25.00
The alteration fee will not be charged if your alteration request is not possible.

Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.

Refund Policy
We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds or penalties are detailed in the terms and conditions of your selected vehicle that you are asked to read and accept at time of booking. In the event you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.


This website is owned and operated by Motorhome Republic Ltd. Our financial centre and marketing office is based at Level 4 Excelsior House, 6 Commerce St , Auckland, New Zealand. In Australia, we are based at Suite 3.01, 11 Queens Rd, Melbourne VIC 3004. Thank you for booking with us.


Maui Motorhomes ZA Rental Terms for travel between 01-Nov-2017 and 17-Mar-2018

The following is a summary of the rental conditions, please note that all prices are quoted in South Africa Rand (ZAR) and Namibian Dollars (N$). Rates and or conditions are subject to change without notice. (The Namibian rate will apply for any neighbouring country)

PAYMENT TERMS
The initial deposit paid is non-refundable and is collected upon booking confirmation. The remainder of the balance of payable is due 37 days prior to the vehicle collection date, if the vehicle collection date is within 37 days from the time of booking the balance of payment will be taken at the time of booking confirmation.
MAUI does not accept CASH or CHEQUE as payment in any way.
Valid Visa/MasterCard credit cards, debit cards, EFT or bank transfer payments are accepted for rentals.
Pre-authorisation: MAUI only accepts valid Visa and MasterCard credit cards that are embossed, in order to place the preauthorisation for liability cover security deposits and excesses.
The holder of the credit cards needs to be present at vehicle collection in order for the transaction to be processed.
MAUI is not responsible for any currency fluctuations that may occur in any transactions.

CANCELLATION / NO-SHOW PENALTIES
The initial deposit paid is non-refundable. In addition to forfeiting your deposit, the following charges also apply:
(fees in percentage of total rental amount)
28+ days before collection:                                            0%
11 – 27 days before collection :                                    25%
4 – 10 day before collection :                                        50%
No show or 0-3 days before collection :                     100%

Travel insurance
We strongly recommend that clients ensure they take out the highest level of travel insurance. In many cases this will cover any losses incurred if you are forced to cancel your booking. 

Standard Rates include
Airport / Hotel Transfers (Within 25kms from primary depots)
2 x Drivers (third, fourth and fifth driver charged separately)
Standard Cover R/N$45 000 excess
Unlimited kilometres
Living, kitchen & sleeping equipment
Full water tank and gas bottle(s)
Emergency assistance (08h00 – 22h00)
Fold out maps
14% VAT (Value Added Tax) in South Africa and 15% in Namibia
Credit Card fees

Standard Rates exclude
Super Cover with a security deposit of R3000.00.
Super Cover with a security deposit of R5000.00 for Event Rentals.

Event charges
An event surcharge of R4200.00 applies when collecting and returning in Cape Town. This surcharge will not apply if collection and return is in Johannesburg.

Mandatory Fees & Extras
Mandatory fees are applicable to all rental contracts or as applicable. Extra equipment is to be booked at time of reservation or can be requested on collection if required and subject to availability. These requests incur a rental cost. Details as below:

 

MANDATORY ITEMS CHARGE
Contract Fee R / N$ 150.00 per rental
eToll / Admin Fee (charged on all departures or returns in/from Johannesburg) R / N$ 500.00 per rental
After Hours Surcharge R/N$ 500.00 per collection
Handling Fee (payable on claims due to damage / accident) R/N$ 500.00
Traffic fine admin fee (Payable if a fine is levied) R/N$ 250.00
Change of destination fee R/N$ 1000.00 *after commencement of rental plus the applicable one way fee
Transfers between 25km and 70km of depot R/ N$ 400.00
EQUIPMENT & EXTRAS CHARGE
Baby / Child Seat R/N$ 250.00 per seat per rental
Border Documentation R/N$ 650.00 per rental
Additional Driver (from driver #3) R/N$ 200.00 per driver
GPS R/N$ 50.00 per day to a max of R750.00 per rental
Living equipment for extra person R/N$ 500.00 per rental


Minimum Rental Duration and Costings
Minimum rental period: 7 days. Vehicle rentals are calculated on a per calendar day basis, i.e. day of collection or return is always counted as a full day irrespective of what time it is collected or returned. A rental day is not calculated on a 24hr cycle.

Office Hours: Rental Locations
Monday to Friday: 08h00 – 16h30 (last handover at 15h00, last return at 16h00)
Saturday: 08h00 – 13h00 (last handover at 11h00, last return at 12h00)
After Hour surcharge applies at a cost of R500 per collection or return outside of the normal Office hours.
After hour operations are as follows:
Saturday: 13h00 – 16h00
Sundays & Public Holidays 08h00 – 16h00
Late returns will be charged on a per day basis. All branches are closed 25 December (Christmas Day).

Depots (Vehicle collection & return)
Primary:
South Africa: Johannesburg, Cape Town
Namibia: Windhoek
Secondary:

South Africa: Durban, East London, Port Elizabeth, George
Namibia: Swakopmund, Walvis Bay.

ONE WAY/COLLECTION FEE
A fee is charged for any rentals that require a one way drop off or collection between primary depots.
A fee is charged for any rentals that require a delivery or collection between a primary & secondary depots or a secondary and secondary depot.
Please note that vehicles delivered to a location outside of our primary depots, may not be handed over with a full fuel tank.

 

  Johannesburg Durban East London Port Elizabeth Cape Town George Windhoek Swakopmund Walvis Bay
Johannesburg 0 2500 3500 3500 3500 3500 4500 4500 4500
Durban 2500 2500 3500 3500 3500 3500 4500 4500 4500
East London 3500 3500 3800 3500 3800 3500 4500 4500 4500
Port Elizabeth 3500 3500 3500 3500 3500 3500 4500 4500 4500
Cape Town 3500 3500 3500 3500 0 3500 4500 4500 4500
George 3500 3500 3500 3500 3500 3500 4500 4500 4500
Windhoek 4500 4500 4500 4500 4500 4500 0 4500 4500
Swakopmund 4500 4500 4500 4500 4500 4500 4500 4500 4500
Walvis Bay 4500 4500 4500 4500 4500 4500 4500 4500 4500


COLLECTION
Vehicle handover will take approx. 2-3 hours, depending on the questions asked and client feedback. This involves a thorough explanation and demonstration of the vehicle and its equipment. Kindly note that signing the vehicle condition report is an acceptance of the condition of the vehicle. MAUI must be notified within 24 hours, should the renter experience any glitches, problems, malfunctions or discomfort. No consideration will be given to claims against such experiences, and no compensation or liability for lost time will be given, if issues are only reported on return of the vehicle. Rental days lost due to the renter collecting the vehicle after the agreed date of rental, will not be refunded.

RETURN
When returning the vehicle, please set aside an hour for the vehicle and equipment to be checked. Although we request that the vehicle be returned with a full fuel tank, as a courtesy to the next renter our representatives will take the vehicle to our refuelling station to ensure that the vehicle is full. Should top-ups be required, the fuel amount will be deducted from the renter’s nominated credit card. Vehicles must be returned clean, in order for the vehicle check in to be done. Vehicles returned dirty will be charged a cleaning fee of R/N$1,000.00. Toilet cassette in the motorhomes must be emptied and cleaned or a cleaning fee of R/N$ 1,000.00 will be charged. Any vehicles returned later than the agreed return date, or outside of normal office hours (without prior arrangement), will be charged a full day’s rental. Rental days lost due to the renter returning the vehicle before the agreed date of return, will not be refunded.

LICENCE
A valid EB or code 08 national or an ENGLISH international driver’s licence for vehicles less than 3500kg, is required.

MINIMUM AGE
The minimum age is 21 years and the maximum is 85 years.

eTOLL POLICY
For all rentals despatched from, departing and/or returning to our Johannesburg depot will be charged a fee of R500 per rental agreement. This fee will be included in your quotation when applicable. eToll tags are installed in all our vehicles. These tags are debited with gantry levies in Gauteng, and also open gates on debit at toll gates on the major roads in South Africa that bear the eToll logo.

LIABILITY OPTIONS
MAUI offers 2 liability cover options, namely, Standard Cover & Super Cover. This cover is NOT a personal liability cover, but cover for damage to our vehicles and/or 3rd party property. Details below:

Standard Cover
This cover carries an excess of R/N$45,000.00 which is applicable in the event of any accident or damage to either our vehicle or third party property. This excess of R/N$45,000.00 is pre-authorised on the renter’s Visa or MasterCard credit card at the time of collection. Funds will only be deducted from this amount, should the renter return the vehicle in a damaged condition or for any 3rd party damage. If no claims exist, this excess is released within 21-30 working days from date of return, by the renter’s financial institution. Standard Cover does not include repair to or replacement of tyres and windscreens.

Super Cover
A daily rate is charged per day as per your quotation/rental agreement detailed as SUP. This cover is a NO EXCESS cover and is applicable to the vehicle and third party property damage and includes the cost of replacing or repairing of windscreens and tyres (in South Africa, Lesotho and Swaziland), radio theft and recovery costs. Super cover does not include repair to or replacement of tyres and windscreens for vehicles travelling to or through Namibia. A security deposit of R/N$ 3,000.00 (or R/N$ 5000.00 for Event Rentals ) is pre-authorised on the renter’s Visa or MasterCard credit card at the time of collection to ensure that the vehicle is returned to the agreed location, on the agreed date, in a clean condition and no items are lost or damaged. This security deposit is fully refunded within 21-30 working days, after date of return, should all the terms and conditions be adhered to.

MOTORHOME RESTRICTIONS FOR NAMIBIA  
Motorhomes can only be driven on sealed/tarred, bitumen roads in SOUTH AFRICA, SWAZILAND and LESOTHO. Gravel roads are permitted for a maximum of 10km in order to reach the campsites in NAMIBIA.
It is highly recommended that the following areas be avoided due to gravel roads  
Soussesvlei +- 200km gravel
Soussesvlei to +- Walvisbay 150km gravel
Hentiesbay to +- Etosha 250km gravel
Fish river canyon  

CLAIMS HANDLING FEE
A handling fee of R/N$500.00 is charged on all damage/accident claims irrespective of the liability cover option taken.

ACCIDENTS
Single vehicle accidents are included in all liability cover options, except in the case of roll-overs. In case of damage to the vehicle rented, the following will apply:

The incident:
All accidents must be reported to MAUI, and by law, to the Local Police within 24 hours. An AR (accident report) number from the police must be obtained at the time of reporting the incident. This proves that the accident has been registered. Failing to report accidents may void all liability cover and the renter becomes fully liable for all costs. We advise that you take as many photographs of the accident scene and also obtain the third party details. These can be recorded on the reverse side of the rental pack envelope supplied to you on collection. We also suggest you take a photograph of the driver’s licences of the persons involved. An accident report which is provided in the RENTAL PACK, must also be completed. These documents and records of evidence will be submitted to MAUI in order to process the incident.

The vehicle:
The renter is responsible for the recovery of the damaged vehicle to the original rental branch depending on the liability cover option taken. A replacement vehicle will only be dispatched once payment of all damages / recovery costs to the first vehicle is made. MAUI reserves the right to withhold a replacement vehicle; this does not entitle the client to any claims against MAUI. 

If the renter requires a replacement vehicle to be delivered, charges will be levied according to the liability cover option taken on the rental.

If the renter is not able to take a replacement vehicle, no refunds for early termination of the contract will be made.

Should the renter continue with a replacement vehicle, this vehicle will be noted under the current rental contract and standard cover will be applicable. This includes a new R/NAM$ 45,000.00 pre-authorisation on the nominated credit card. Super Cover is not available on a replacement vehicle.

Should the applicable excess be charged, and should MAUI be successful in the reimbursement of that amount by the 3rd party, this amount will be refunded to the renter. This process could take up to three years.

Exceptions & Conditions:
Exclusions of all cover options:
The renter is fully liable for any damage to the MAUI Motorhome vehicle or third party property if:

The renter is responsible for any damages or accidents that MAUI has not been made aware of on the return of the vehicle. Please note the applicable charges will be charged to the nominated credit card. MAUI is not responsible for any damage or theft to items of a personal nature. Travel and personal insurance is strongly recommended.

Rules in respect of replacement vehicles (whether due to an accident or vehicle damage)
In the case of undercarriage, clutch or water damage the following is applicable:
The repairs and recovery (towing) costs of the vehicle is the responsibility of the renter. The following recovery / replacement rates will apply:
Within South Africa: ZAR/N$ 6.00 per kilometre
Outside of South Africa: ZAR/N$ 12.00 per kilometre; To & from Maun incurs an extra R/N$ 9,500.00

Should a replacement vehicle be required, MAUI will replace the vehicle within 24 hours in South Africa; and 48 hours outside the South African borders.
A new pre-authorisation for the standard cover excess, will be blocked on the nominated Visa or MasterCard credit card for the replacement vehicle.

AIR-CONDITIONING
The air-conditioning in the cabin of the vehicle, is designed to be used in South African weather conditions. In regions where the temperatures reach in excess of 30 degrees Celsius, or the humidity is higher than 60%, the unit may not work as effectively. This is normal and does not constitute grounds to request a replacement vehicle. Whenever the vehicle is stationery, or idling for prolonged periods, the cabin air-conditioner must be switched off to prevent damage. 
The air-conditioning in the living area of the motorhomes only works when it is plugged into a 220v power supply. This power supply can be found at the camp sites. The vehicle is supplied with an extension lead, which is plugged into the camp site power box, and then plugged into the motorhome in the socket labelled POWER INLET.

DUST INGRESS
Namibia and Botswana are predominantly arid desert regions and the majority of secondary routes travelled, are on unsealed dust or gravel roads. It is not possible to make vehicles dust-proof and therefore refunds or claims for any dust ingress of any nature, will not be considered.

EQUIPMENT
All vehicles are supplied with equipment (unless otherwise agreed upon). Our liability cover options do not cover any equipment supplied with the vehicle. Any loss or damage to the equipment including items such as GPS, fridges, compressors, tents etc. will be charged to your credit card. Should any of your equipment malfunction during the rental period, MAUI is not liable to provide a replacement vehicle. Repairs can be made according to clause "Vehicle Repair" of this document.

ROAD RESTRICTIONS
Motorhomes can only be driven on sealed, bitumen and gravel roads in order to reach the campsites only, in SOUTH AFRICA, NAMIBIA, SWAZILAND and LESOTHO. In the case of group tours, MAUI will consider confirming the reservation by pre-approving the route on which these vehicles shall be driven. Special permission is required from MAUI for travelling further than the areas allowed and for use in other countries. If permission is granted by MAUI a disclaimer document will be signed by the renter on collection of his vehicle. A once-off cross border fee of R650.00 applies for cross border documentation into Lesotho, Namibia and Swaziland. MAUI does not allow any vehicles to enter the following countries under any circumstances: Kenya, Angola, Malawi or Tanzania.

CROSS BORDER DOCUMENTATION
A cross border fee per vehicle per rental of R650.00 applies for cross border documentation into Lesotho, Namibia and Swaziland and any other approved destination. The vehicle documentation is for the vehicle cross border requirements ONLY. MAUI are not liable for the arrangement or payment of visas, permits, third party insurances or road taxes applicable to the countries of entry. These are for the renter’s account and can be arranged prior to travel or at the borders of the applicable countries. All cross border applications are to be accompanied by a clear copy of the renter’s passport & driver’s license to be received seven days prior to collection of the vehicle.

VEHICLE REPAIRS
It is possible that during your rental, small repairs may be required due to the nature of the terrain. Repairs of up to R/N$ 1,000.00 may be affected without prior authorisation from MAUI and such repairs will be reimbursed, on the submission of a claim with original receipts attached. Amounts above R/N$ 1,000.00 will require verbal/telephonic approval from MAUI on-road assistance. (numbers provided in your rental pack).

Should a call-out fee be charged by a supplier to replace a tyre, approval must be obtained from your collection branch. Should permission be granted by MAUI for an overnight stay in a lodge, due to repairs, a maximum allowance of R800 per night per vehicle is granted for a maximum of one night in South Africa, and two nights outside of South Africa. 

Should a replacement vehicle be required due to a mechanical fault not due to negligence, MAUI will replace the vehicle within 24 hours in South Africa and 48 hrs outside of South Africa, at no extra cost to the renter.


KEYS
MAUI must be informed of keys lost or locked inside a vehicle. The replacement or recovery of keys is for the renter’s account. MAUI cannot be held liable for any time/days lost and/or accommodation or any other costs incurred, due to the replacement or recovery of keys. 

TYRES
The renter is responsible for the repairing of flat or punctured tyres. The driver should not exceed indicated speed limits, but MAUI recommends a speed of 100km/h on tarred roads, and 40km/h on gravel/sealed or corrugated roads. Tyres get hot and pressures increase at higher speeds. Tyres are then susceptible to damage especially on uneven surfaces. When replacing a tyre, please ensure that it is of the same brand, size and ply rating as that of the damaged tyre. Reconditioned or re-treaded tyres are NOT acceptable. The renter is required to check the tyre pressure when the tyres are cold (i.e. not after travelling for more than 10km), at regular intervals. All tyres should be checked, including spares. The company’s minimum tread requirement is 4mm which is within the South African Road Ordinance limits of 3mm.

TRACKING
All MAUI vehicles are fitted with SABS approved tracking devices. Tracking is monitored in all Southern Africa destinations as allowed by MAUI. MAUI reserves the right to repossess the rental vehicle at any time if it is found illegally parked, being used to violate the law or appears to be abandoned and if the renter is in breach of any terms or conditions of the rental agreement.

INFRINGEMENTS
The renter is liable for all fines and penalties incurred during the rental period plus an administration fee of ZAR/N$250 for each infringement or penalty notice that has been redirected by MAUI to the renter.

MULTIPLE RENTALS - MINIMUM OF 11 DAYS PER COUNTRY
As a franchisee of Maui, multiple Maui rentals can be combined to qualify for a longer term rental rate. South African, Australian and New Zealand rentals can be combined to qualify if travel is within a 12 month period.

SUBSTITUTIONS
If, for reasons beyond our control, the reserved vehicle is not available, MAUI reserves the right to substitute a comparable or superior vehicle at no extra cost to the renter. This shall not constitute a breach of contract and does not entitle the renter to any form of refund.

TAXES & CURRENCY FLUCTUATIONS:
All charges include 14% VAT in South Africa and 15% VAT in Namibia. All rates are quoted in ZAR and N$. MAUI is not responsible for any currency fluctuations that may occur in any transaction.
Terms and conditions are subject to change in accordance with changes in government taxes.

GENERAL
Any claims or legal action in connection with the provision of our services to the client will be governed by the laws of South Africa/Namibia. Any claim or legal action against the suppliers is likely to be subject to the terms and conditions of our contract with them.

ALL RIGHTS RESERVED
Rates and terms and conditions of rental may be subject to change.

Terms of booking on this website 

Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.

Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.

When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.

While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. If you encounter issues with the vehicle whilst on hire, you MUST report these issues directly to the relevant supplier at the earliest possible time. This will allow the supplier to remedy any issues and minimise any inconvenience to you.  If you fail to report any vehicle issues during your rental, it is likely that compensation will not be offered. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.

Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.

Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 1.95% credit card or debit card surcharge will be added when your payment is processed.

A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.

If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.

Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.

Amendments
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Motorhome rental alterations (all charges stated in local currency): 25.00
The alteration fee will not be charged if your alteration request is not possible.

Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.

Refund Policy
We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds or penalties are detailed in the terms and conditions of your selected vehicle that you are asked to read and accept at time of booking. In the event you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.


This website is owned and operated by Motorhome Republic Ltd. Our financial centre and marketing office is based at Level 4 Excelsior House, 6 Commerce St , Auckland, New Zealand. In Australia, we are based at Suite 3.01, 11 Queens Rd, Melbourne VIC 3004. Thank you for booking with us.


Maui Motorhomes ZA Insurance

LIABILITY OPTIONS
MAUI offers 2 liability cover options, namely, Standard Cover & Super Cover. This cover is NOT a personal liability cover, but cover for damage to our vehicles and/or 3rd party property. Details below:

Standard Cover
This cover carries an excess of R/N$45,000.00 which is applicable in the event of any accident or damage to either our vehicle or third party property. This excess of R/N$45,000.00 is pre-authorised on the renter’s Visa or MasterCard credit card at the time of collection. Funds will only be deducted from this amount, should the renter return the vehicle in a damaged condition or for any 3rd party damage. If no claims exist, this excess is released within 21-30 working days from date of return, by the renter’s financial institution. Standard Cover does not include repair to or replacement of tyres and windscreens.

Super Cover
A daily rate is charged per day as per your quotation/rental agreement detailed as SUP. This cover is a NO EXCESS cover and is applicable to the vehicle and third party property damage and includes the cost of replacing or repairing of windscreens and tyres (in South Africa, Lesotho and Swaziland), radio theft and recovery costs. Super cover does not include repair to or replacement of tyres and windscreens for vehicles travelling to or through Namibia. A security deposit of R/N$ 3,000.00 (or R/N$ 5000.00 for Event Rentals with collection and return between 17/03/2017 and 28/03/2017 or 22/04/2017 and 02/05/2017.) is pre-authorised on the renter’s Visa or MasterCard credit card at the time of collection to ensure that the vehicle is returned to the agreed location, on the agreed date, in a clean condition and no items are lost or damaged. This security deposit is fully refunded within 21-30 working days, after date of return, should all the terms and conditions be adhered to.

CLAIMS HANDLING FEE
A handling fee of R/N$500.00 is charged on all damage/accident claims irrespective of the liability cover option taken.

ACCIDENTS
Single vehicle accidents are included in all liability cover options, except in the case of roll-overs. In case of damage to the vehicle rented, the following will apply:

The incident:
All accidents must be reported to MAUI, and by law, to the Local Police within 24 hours. An AR (accident report) number from the police must be obtained at the time of reporting the incident. This proves that the accident has been registered. Failing to report accidents may void all liability cover and the renter becomes fully liable for all costs. We advise that you take as many photographs of the accident scene and also obtain the third party details. These can be recorded on the reverse side of the rental pack envelope supplied to you on collection. We also suggest you take a photograph of the driver’s licences of the persons involved. An accident report which is provided in the RENTAL PACK, must also be completed. These documents and records of evidence will be submitted to MAUI in order to process the incident.

The vehicle:
The renter is responsible for the recovery of the damaged vehicle to the original rental branch depending on the liability cover option taken. A replacement vehicle will only be dispatched once payment of all damages / recovery costs to the first vehicle is made. MAUI reserves the right to withhold a replacement vehicle; this does not entitle the client to any claims against MAUI. 

If the renter requires a replacement vehicle to be delivered, charges will be levied according to the liability cover option taken on the rental.

If the renter is not able to take a replacement vehicle, no refunds for early termination of the contract will be made.

Should the renter continue with a replacement vehicle, this vehicle will be noted under the current rental contract and standard cover will be applicable. This includes a new R/NAM$ 45,000.00 pre-authorisation on the nominated credit card. Super Cover is not available on a replacement vehicle.

Should the applicable excess be charged, and should MAUI be successful in the reimbursement of that amount by the 3rd party, this amount will be refunded to the renter. This process could take up to three years.

Exceptions & Conditions:
Exclusions of all cover options:
The renter is fully liable for any damage to the MAUI Motorhome vehicle or third party property if: The renter is responsible for any damages or accidents that MAUI has not been made aware of on the return of the vehicle. Please note the applicable charges will be charged to the nominated credit card. MAUI is not responsible for any damage or theft to items of a personal nature. Travel and personal insurance is strongly recommended.

Rules in respect of replacement vehicles (whether due to an accident or vehicle damage)
In the case of undercarriage, clutch or water damage the following is applicable:
The repairs and recovery (towing) costs of the vehicle is the responsibility of the renter. The following recovery / replacement rates will apply:
Within South Africa: ZAR/N$ 6.00 per kilometre
Outside of South Africa: ZAR/N$ 12.00 per kilometre; To & from Maun incurs an extra R/N$ 9,500.00

Should a replacement vehicle be required, MAUI will replace the vehicle within 24 hours in South Africa; and 48 hours outside the South African borders.
A new pre-authorisation for the standard cover excess, will be blocked on the nominated Visa or MasterCard credit card for the replacement vehicle. Back to top