pacific horizon motorhomes - worldwide motorhome and rv travel companies
pacific horizon motorhomes - motorhome and rv travel worldwide
• The most complete package on offer in NZ for the same price as many others, so you don’t have to worry about a thing or pay extra
• Flexibility and support from beginning to end with 4 nationwide Client Service Centres
• Best insurance terms to keep money in your pocket and we don’t take money immediately from your account!
• No unexpected costs at the end of your hire for all the things that many don’t include
• Choice of a wide variety of spacious premium campervans to suit your travelling group
• Increased living functionality to go wherever you want when you want, why spend extra at holiday parks?
• Safe and secure - 24 hour roadside assistance
• FREE starter pack, maps etc
We are committed to ensuring the best possible experience for you that is why an amazing 96% of our clients tell us their experience met or surpassed their expectation and they would recommend us to their friends and family. We think that’s what counts! Keep an eye on our specials page as these change regularly or call us about our best deal.
Pacific Horizon Motorhomes Rental Terms
IMPORTANT INFORMATION ABOUT YOUR RENTALSOn arrival you will be required to sign a rental agreement with the operators of Pacific Horizon Motorhomes. Here is a summary of their terms and conditions.
DEFINITIONS
The following definitions apply for the Terms and Conditions of Pacific Horizon Motorhomes:
* The Supplier means the operator of Pacific Horizon Motorhomes.
* The Client is also referred to as the hirer (s) or renter (s).
CANCELLATION FEES
The initial deposit paid is non-refundable. In addition to forfeiting your deposit, the following charges also apply:
• If canceled 29 days or more prior to vehicle pick up - No further charge
• If canceled 28 - 11 days prior to vehicle pick up 20% total rental
• If canceled 10 - 4 day prior to pick up 50% total rental
• No show or canceled 3 days prior to pick up or on the day of pick up: 100% total rental
If a vehicle is returned early for any reason whatsoever, no refund is available.
Fees will be charged as of date of cancellation.
AMENDMENT FEES
Once a booking is confirmed, 2 amendments can be made free of charge with all remaining amendments costing $20 each. The amendment fee will be waived should the amendment increase the revenue of the hire (e.g. additional days added, accessories and insurances added). If an amendment is made that alters the date of pickup then any cancellation of the booking thereafter is charged at 100% total rental, regardless of when the cancellation is made.
Exception: Changes to arrival times on pre-confirmed date of pick up or drop off are free of charge.
RENTAL LOCATIONS (Vehicle Pick Ups and Drop Offs)
Auckland, Christchurch, Wellington, Picton. All locations provide full service to our clients.
CLIENT SERVICE CENTRE OPERATING HOURS
Monday to Friday 0800 - 1700
All Client Service Centres are closed on Christmas Day (25 December)
Important Note:
Clients must be at the Client Service Centres so that pick ups & drop offs commence 30 minutes prior to 1700.
CONTACT CENTRE OPERATING HOURS
Monday to Friday 0800 - 1900
Saturday & Sunday 0800 - 16.30
The Contact Centre is closed on Christmas Day (25 December) and operates from 0800 - 16.30 between Christmas Day and New Years Day.
COURTESY TRANSFERS INFORMATION
Auckland Airport and hotels and motels in Auckland and city centre but do not go over the harbour bridge
Wellington Airport and hotels and motels within Wellington
Picton Ferry Terminal and hotels and motels
Christchurch airport and hotels and motels within Christchurch
WELLINGTON & PICTON FEES
Location fees no longer apply.
RATE INCLUSIONS
Standard insurance NZ$15 per day with excess/bond of NZ$4500, Unlimited mileage, Free one way fees apply for hires over 14 days, Free LPG, Courtesy transfers, 24 hour road side assistance, Road diesel tax, Bedding, bath and tea towels, cooking/eating utensils & appliances, Starter pack, Maps and visitor information, Additional drivers.
Please note that charges will be made should the vehicle or its contents be damaged or unreasonably dirty on the inside, the fuel tank is not full on return or toilet cassette empty.
Important Notes
We will no longer be offering refunds for LPG used during the hire. However, there will still be no charge or service fee for the full bottle provided at pick up.
STANDARD EXCESS INSURANCE COVER
All Pacific Horizon Motorhomes come with fully comprehensive insurance cover which insures against recoverable 3rd party accident damage, theft and break-ins (excluding personal belongings). A standard excess of NZD$4,500 (per incident) applies in the event of any damage to either our vehicle or 3rd party property.Multiple windscreen and tyre damage is also covered in the standard policy as is overhead and under-body damage on the rented vehicle. A credit card imprint only (no money held or transferred) will be taken on vehicle collection. The security can be covered by cash, travellers’ cheques in NZD or a credit card. Should the insurance excess and the Vehicle Security Guarantee be covered by credit card the amount will NOT be debited to your account and will only be done so in case of an accident. We retain the right to hold these details 28 days after the hire.
Pacific Horizon Motorhomes offer the following options to reduce the Standard Excess:
• Street Smart Excess Reduction 1: NZ$21 per day (added to the standard rate) will reduce the excess for any damage to either the vehicle or third party property to a maximum of NZ$2,500 (per incident). Multiple windscreen and tyre damage is covered in the standard policy as is overhead and under-body damage on the rented vehicle. The total insurance charge is limited to a max of 50 days or NZ$1050. The security can be covered by cash, travellers’ cheques in NZD or a credit card. Should the insurance excess and the Vehicle Security Guarantee be covered by credit card the amount will NOT be debited to your account and will only be done so in case of an accident. We retain the right to hold these details 28 days after the hire.
• Freedom Plus Excess Reduction 2: NZ$36 per day (added to the standard rate) will waive the excess for any vehicle and the third party property damage. Multiple windscreen and tyre damage is covered in the standard policy as is overhead & under-body damage on the rented vehicle. The total insurance charge is limited to a max of 50 days or NZ$1,800. The security can be covered by cash, travellers’ cheques in NZD or a credit card. Should the insurance excess & Vehicle Security Guarantee be covered by credit card the amount will NOT be debited to your account & will only be done so in case of an accident. We retain the right to hold these details 28 days after the hire.
• All Inclusive Package: Pacific Horizon’s All Inclusive Package is available to travellers for NZ$46 per day premium on standard rental rates. The All Inclusive Package includes:
1) Waiver of insurance excess on any vehicle and third party property damage.
2) Camping table and chairs, baby seat or child/booster seat(s) as required & snow chains where necessary.
3) All one way hires free of charge.
4) GPS Navigation
PREMIUM CLASS VEHICLE
For an additional fee of NZ$13 per day Pacifc Horizon will guarantee a motorhome of 18 months or less (since the date of the vehicles first hire). In the event that a previously booked and confirmed Premium vehicle is not available Pacific Horizon will: 1) Refund the client the NZ$13 per day for the hire period 2) Compensate the client a further $13 per day for every day that Pacific Horizon does not provide a Premium Class Vehicle.
VEHICLE SECURITY GUARANTEE
A credit card imprint is required on all rental agreements. The credit card must be valid for 28 days after the end of the hire. In the absence of a credit card, Pacific Horizon requires a cash vehicle security bond of NZ$4,500 (or $2500 if Street Smart is taken, $250 if Freedom Plus buy down option is taken). This credit card imprint or cash will be held for 28 days after the return of the motorhome.
IMPORTANT
The hirer is fully liable for any damage to the Pacific Horizon vehicle or third party property if:
1) The terms of the rental contract are breached
2) Damage to the vehicle is caused by careless, willful or reckless driving or breach of any NZ driving rules and regulations
3) Driving under the influence of alcohol or drugs
4) Driving on restricted roads
5) Water submersion or salt water damage caused through the hirer’s fault
6) Incorrect fuel is used
MINIMUM RENTAL DURATION AND COSTING
Minimum rental period: 5 days. Minimum rental is extended to 14 days for the travel period from 20 December to 10 January and also for NZ/Australia school holiday dates. Shorter rentals may be accepted entirely at the discretion of Pacific Horizon. Vehicle rentals are calculated on a per calendar day basis, i.e. day of pick up or drop off is always counted as a full day irrespective of what time it is collected or dropped off.
ONE-WAY RENTAL FEE
One-way rentals are available between Client Service Centre locations. A fee of $250 is applicable for hires less than 7 days during 1 October - 31 March.
LICENCE AND MINIMUM AGE
A valid full national driver licence is required. Non-English language national drivers’ licences must be presented in conjunction with an offcial translation or valid international driver’s licence. The minimum age is 21 years.
RESTRICTIONS
1) Roads: Pacific Horizon motorhomes can be driven on sealed/bitumen or well formed gravel roads. No vehicle is to be driven on the following roads: Skippers Canyon Road, Colville Township to Port Jackson, Ball Hut Road, 90 Mile Beach.
2) Animals: No animals permitted in vehicles, with the exception of guide dogs, subject to the approval of Pacific Horizon.
3) Smoking: No smoking is permitted in the vehicles.
REPAIRS
Minor repairs (when hirer is not at fault) up to NZ$100 may be made without authorisation and will be reimbursed upon production of itemised receipt. Amounts above NZ$100 require approval from Pacific Horizon On-Road Care and clients must retain an itemised receipt.
VEHICLE RETURN
All vehicles must be returned with a full fuel tank and be flled up within 3 km’s of the drop off location. Refuelling at our Client Service Centre will be charged at current rates per 1/4 tank plus an admin fee. Charges will apply should the vehicle be dropped off at a location other than that which was agreed upon.
ADDITIONAL EQUIPMENT
To be booked at time of reservation and payable on vehicle collection.
EQUIPMENT CHARGE PER HIRE (each)
Chairs $16
Table $26
Baby seat/Booster (3 sizes) $31
Snow Chains $41
Bike Rack $56
GPS $6 per day (min charge of $60, max charge of $150)
SUBSTITUTION OF VEHICLE
If, for reasons beyond our control, the reserved vehicle is not available, we reserve the right to substitute a comparable or superior vehicle at no extra cost to the client. This shall not constitute a breach of contract and does not entitle the renter to any form of refund.
TAXES AND GOVERNMENT CHARGES
All charges include 15% GST. All rates and conditions are subject to change in accordance with changes in government taxes.
PLEASE NOTE:
1) Rates and conditions may be subject to change.
2) Whilst including the same facilities, some motorhomes may have different layouts to those shown.
3) All measurements and volumes shown are approximate.
4) The information provided on the website is subject to change without notice.
Terms of booking on this website
Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.
Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.
When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.
While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.
Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.
Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 1.75% credit card charge will be added when your payment is processed.
A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.
If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.
Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.
Amendments
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Motorhome rental alterations (all charges stated in local currency):
To change dates or times that result in a recalculation of rental rates, or to change vehicles or locations: 75.00
To add or remove extras to/from confirmed booking: 20.00
The alteration fee will not be charged if your alteration request is not possible.
Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.
Refund Policy
We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds or penalties are detailed in the terms and conditions of your selected vehicle that you are asked to read and accept at time of booking. In the event you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.
This website is owned and operated by Motorhome Republic Ltd, a global leader in motorhome rental distribution. Our financial centre and marketing office is based at Level 4 Excelsior House, 6 Commerce St , Auckland, New Zealand. Thank you for booking with us.
Pacific Horizon Motorhomes Rental Terms for travel between 01-Nov-2011 and 30-Sep-2013
IMPORTANT INFORMATION ABOUT YOUR RENTALSOn arrival you will be required to sign a rental agreement with the operators of Pacific Horizon Motorhomes. Here is a summary of their terms and conditions.
DEFINITIONS
The following definitions apply for the Terms and Conditions of Pacific Horizon Motorhomes:
* The Supplier means the operator of Pacific Horizon Motorhomes.
* The Client is also referred to as the hirer (s) or renter (s).
CANCELLATION FEES
The initial deposit paid is non-refundable. In addition to forfeiting your deposit, the following charges also apply:
• If canceled 29 days or more prior to vehicle pick up - No further charge
• If canceled 28 - 11 days prior to vehicle pick up 20% total rental
• If canceled 10 - 4 day prior to pick up 50% total rental
• No show or canceled 3 days prior to pick up or on the day of pick up: 100% total rental
If a vehicle is returned early for any reason whatsoever, no refund is available.
Fees will be charged as of date of cancellation.
AMENDMENT FEES
Once a booking is confirmed, 2 amendments can be made free of charge with all remaining amendments costing $20 each. The amendment fee will be waived should the amendment increase the revenue of the hire (e.g. additional days added, accessories and insurances added). If an amendment is made that alters the date of pickup then any cancellation of the booking thereafter is charged at 100% total rental, regardless of when the cancellation is made.
Exception: Changes to arrival times on pre-confirmed date of pick up or drop off are free of charge.
RENTAL LOCATIONS (Vehicle Pick Ups and Drop Offs)
Auckland, Christchurch, Wellington, Picton. All locations provide full service to our clients.
CLIENT SERVICE CENTRE OPERATING HOURS
Monday to Friday 0800 - 1700
All Client Service Centres are closed on Christmas Day (25 December)
Important Note:
Clients must be at the Client Service Centres so that pick ups & drop offs commence 30 minutes prior to 1700.
CONTACT CENTRE OPERATING HOURS
Monday to Friday 0800 - 1900
Saturday & Sunday 0800 - 16.30
The Contact Centre is closed on Christmas Day (25 December) and operates from 0800 - 16.30 between Christmas Day and New Years Day.
COURTESY TRANSFERS INFORMATION
Auckland Airport and hotels and motels in Auckland and city centre but do not go over the harbour bridge
Wellington Airport and hotels and motels within Wellington
Picton Ferry Terminal and hotels and motels
Christchurch airport and hotels and motels within Christchurch
WELLINGTON & PICTON FEES
Location fees no longer apply.
RATE INCLUSIONS
Standard insurance NZ$15 per day with excess/bond of NZ$4500, Unlimited mileage, Free one way fees apply for hires over 14 days, Free LPG, Courtesy transfers, 24 hour road side assistance, Road diesel tax, Bedding, bath and tea towels, cooking/eating utensils & appliances, Starter pack, Maps and visitor information, Additional drivers.
Please note that charges will be made should the vehicle or its contents be damaged or unreasonably dirty on the inside, the fuel tank is not full on return or toilet cassette empty.
Important Notes
We will no longer be offering refunds for LPG used during the hire. However, there will still be no charge or service fee for the full bottle provided at pick up.
STANDARD EXCESS INSURANCE COVER
All Pacific Horizon Motorhomes come with fully comprehensive insurance cover which insures against recoverable 3rd party accident damage, theft and break-ins (excluding personal belongings). A standard excess of NZD$4,500 (per incident) applies in the event of any damage to either our vehicle or 3rd party property.Multiple windscreen and tyre damage is also covered in the standard policy as is overhead and under-body damage on the rented vehicle. A credit card imprint only (no money held or transferred) will be taken on vehicle collection. The security can be covered by cash, travellers’ cheques in NZD or a credit card. Should the insurance excess and the Vehicle Security Guarantee be covered by credit card the amount will NOT be debited to your account and will only be done so in case of an accident. We retain the right to hold these details 28 days after the hire.
Pacific Horizon Motorhomes offer the following options to reduce the Standard Excess:
• Street Smart Excess Reduction 1: NZ$21 per day (added to the standard rate) will reduce the excess for any damage to either the vehicle or third party property to a maximum of NZ$2,500 (per incident). Multiple windscreen and tyre damage is covered in the standard policy as is overhead and under-body damage on the rented vehicle. The total insurance charge is limited to a max of 50 days or NZ$1050. The security can be covered by cash, travellers’ cheques in NZD or a credit card. Should the insurance excess and the Vehicle Security Guarantee be covered by credit card the amount will NOT be debited to your account and will only be done so in case of an accident. We retain the right to hold these details 28 days after the hire.
• Freedom Plus Excess Reduction 2: NZ$36 per day (added to the standard rate) will waive the excess for any vehicle and the third party property damage. Multiple windscreen and tyre damage is covered in the standard policy as is overhead & under-body damage on the rented vehicle. The total insurance charge is limited to a max of 50 days or NZ$1,800. The security can be covered by cash, travellers’ cheques in NZD or a credit card. Should the insurance excess & Vehicle Security Guarantee be covered by credit card the amount will NOT be debited to your account & will only be done so in case of an accident. We retain the right to hold these details 28 days after the hire.
• All Inclusive Package: Pacific Horizon’s All Inclusive Package is available to travellers for NZ$46 per day premium on standard rental rates. The All Inclusive Package includes:
1) Waiver of insurance excess on any vehicle and third party property damage.
2) Camping table and chairs, baby seat or child/booster seat(s) as required & snow chains where necessary.
3) All one way hires free of charge.
4) GPS Navigation
PREMIUM CLASS VEHICLE
For an additional fee of NZ$13 per day Pacifc Horizon will guarantee a motorhome of 18 months or less (since the date of the vehicles first hire). In the event that a previously booked and confirmed Premium vehicle is not available Pacific Horizon will: 1) Refund the client the NZ$13 per day for the hire period 2) Compensate the client a further $13 per day for every day that Pacific Horizon does not provide a Premium Class Vehicle.
VEHICLE SECURITY GUARANTEE
A credit card imprint is required on all rental agreements. The credit card must be valid for 28 days after the end of the hire. In the absence of a credit card, Pacific Horizon requires a cash vehicle security bond of NZ$4,500 (or $2500 if Street Smart is taken, $250 if Freedom Plus buy down option is taken). This credit card imprint or cash will be held for 28 days after the return of the motorhome.
IMPORTANT
The hirer is fully liable for any damage to the Pacific Horizon vehicle or third party property if:
1) The terms of the rental contract are breached
2) Damage to the vehicle is caused by careless, willful or reckless driving or breach of any NZ driving rules and regulations
3) Driving under the influence of alcohol or drugs
4) Driving on restricted roads
5) Water submersion or salt water damage caused through the hirer’s fault
6) Incorrect fuel is used
MINIMUM RENTAL DURATION AND COSTING
Minimum rental period: 5 days. Minimum rental is extended to 14 days for the travel period from 20 December to 10 January and also for NZ/Australia school holiday dates. Shorter rentals may be accepted entirely at the discretion of Pacific Horizon. Vehicle rentals are calculated on a per calendar day basis, i.e. day of pick up or drop off is always counted as a full day irrespective of what time it is collected or dropped off.
ONE-WAY RENTAL FEE
One-way rentals are available between Client Service Centre locations. A fee of $250 is applicable for hires less than 7 days during 1 October - 31 March.
LICENCE AND MINIMUM AGE
A valid full national driver licence is required. Non-English language national drivers’ licences must be presented in conjunction with an offcial translation or valid international driver’s licence. The minimum age is 21 years.
RESTRICTIONS
1) Roads: Pacific Horizon motorhomes can be driven on sealed/bitumen or well formed gravel roads. No vehicle is to be driven on the following roads: Skippers Canyon Road, Colville Township to Port Jackson, Ball Hut Road, 90 Mile Beach.
2) Animals: No animals permitted in vehicles, with the exception of guide dogs, subject to the approval of Pacific Horizon.
3) Smoking: No smoking is permitted in the vehicles.
REPAIRS
Minor repairs (when hirer is not at fault) up to NZ$100 may be made without authorisation and will be reimbursed upon production of itemised receipt. Amounts above NZ$100 require approval from Pacific Horizon On-Road Care and clients must retain an itemised receipt.
VEHICLE RETURN
All vehicles must be returned with a full fuel tank and be flled up within 3 km’s of the drop off location. Refuelling at our Client Service Centre will be charged at current rates per 1/4 tank plus an admin fee. Charges will apply should the vehicle be dropped off at a location other than that which was agreed upon.
ADDITIONAL EQUIPMENT
To be booked at time of reservation and payable on vehicle collection.
EQUIPMENT CHARGE PER HIRE (each)
Chairs $16
Table $26
Baby seat/Booster (3 sizes) $31
Snow Chains $41
Bike Rack $56
GPS $6 per day (min charge of $60, max charge of $150)
SUBSTITUTION OF VEHICLE
If, for reasons beyond our control, the reserved vehicle is not available, we reserve the right to substitute a comparable or superior vehicle at no extra cost to the client. This shall not constitute a breach of contract and does not entitle the renter to any form of refund.
TAXES AND GOVERNMENT CHARGES
All charges include 15% GST. All rates and conditions are subject to change in accordance with changes in government taxes.
PLEASE NOTE:
1) Rates and conditions may be subject to change.
2) Whilst including the same facilities, some motorhomes may have different layouts to those shown.
3) All measurements and volumes shown are approximate.
4) The information provided on the website is subject to change without notice.
Terms of booking on this website
Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.
Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.
When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.
While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.
Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.
Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 1.75% credit card charge will be added when your payment is processed.
A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.
If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.
Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.
Amendments
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Motorhome rental alterations (all charges stated in local currency):
To change dates or times that result in a recalculation of rental rates, or to change vehicles or locations: 75.00
To add or remove extras to/from confirmed booking: 20.00
The alteration fee will not be charged if your alteration request is not possible.
Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.
Refund Policy
We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds or penalties are detailed in the terms and conditions of your selected vehicle that you are asked to read and accept at time of booking. In the event you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.
This website is owned and operated by Motorhome Republic Ltd, a global leader in motorhome rental distribution. Our financial centre and marketing office is based at Level 4 Excelsior House, 6 Commerce St , Auckland, New Zealand. Thank you for booking with us.
Pacific Horizon Motorhomes Insurance
Insurances
- All vehicles are fully insured for damage to the vehicle or to the property of a third party. The hirer is responsible for the relevant damage excess for the cost to the third party property of to the rented vehicle, towing or recovery cost and consequential loss resulting from an accident, fire, theft, or break in. The excess is charged per incident, not per hire.
- The very top and bottom (including air vents and external step) of the vehicle are covered in all levels of insurance.
- Personal belongings are not covered in any policy.
- The excess is applicable regardless of who is at fault, or if any personal travel insurance is held, and must be paid at the time the accident is reported, not at the completion of the rental.
- Where liability for the accident is clearly identified as being the responsibility of the third party, the insurance excess will be refunded, less any costs incurred.
- Where the hirer is at fault, any monies remaining after the assessment of total costs of the accident or damage and the consequential loss incurred by Pacific Horizon Ltd, including loss of revenue whilst the vehicle is unavailable for hire, will be immediately refunded.
| Daily Rate | Maximum payable | Excess | Multiple incident terms | Imprint only | ||
| Level 1 Standard Insurance | Compulsory | Included in the standard rate | N/A | NZ$4500 | Excess only charged per incident up to maximum excess | Yes |
| AND (optional in addition to Level 1) | ||||||
|
Level 2 Street Smart Insurance |
Optional (min 5 days hires) |
$21
(non refundable)($37 incl L1) |
50 days maximum NZ$1050 | NZ$2500 | Excess only charged per incident up to maximum excess | Yes |
| OR (optional in addition to level 1) | ||||||
| Level 3 Freedom Plus Insurance | Optional (min 5 day hires) |
$36 (non refundable) (NZ$52 incl L1) |
50 days maximum NZ$1800 |
nil (not available for under 25 or < 1 year full license) | N/A | Yes |
- Standard Insurance is compulsory and is included in your Standard Rates.
- A credit card imprint or cash bond is required on all hires to cover the Vehicle Security Guarantee regardless of level of insurance taken.
- If no credit card is available to leave an imprint to cover the security of the vehicle (this is not the damage excess) and the cash option is taken, the Vehicle Cash Bond is NZ$4500 for Standard (Level 1) Insurance. If Level 2 insurance is taken, the cash bond required is $2500. The cash bond for Level 3 insurance is $250.
- Level 2 and 3 are only available on hires 5 days or more.
- Level 3 is not available to drivers under 25 years of age
- Insurance Levels 2 and 3 are capped to a maximum of 50 days.
Please note this excess is charged per incident, not per hire.
Therefore, the excess (all or part thereof) will be charged per incident.
Please note:
1. Salt water damage or damage resulting form submersion in water is not covered by the above options. The hirer will be liable for all damage and loss to Pacific Horizon Ltd. including consequential loss whilst the vehicle is unavailable for hire.
2. Driving on roads as listed under Road Restrictions negates any and all insurance cover.
Vehicles are not hired to hirers under 21 years of age.
Windscreen and tyre cover
Windscreen and tyre cover is included in all Pacific Horizon insurance policies. This related to the front windscreen only - not the side and rear windows.