pure motorhomes south africa - worldwide motorhome and rv travel companies
pure motorhomes south africa - motorhome and rv travel worldwide
The operator of Pure Motorhome Rental South Africa was started by Neil Lawrence in Somerset West, Cape Town, South Africa in 2001 and It is a reputable organization with a good reputation in the industry. Its success has been built on honest dealings with customers and good, reliable service. They now offer pick-up and drop-off facilities in all the major centres. Their modern fleet includes the popular Spirit 5 Lux, Spirit 3 Lux and Vista 3 Lux.
The operator of Pure Motorhome Rental South Africa is a family owned and run business and as such can offer the personal service you would expect. Big enough to ensure that you have full backup 24hrs, but small enough to ensure that you are not just another number. Neil and Eryll Lawrence and their staff are experienced motorhomers in their own right and can offer you the support and security you need when undertaking your venture.
For your peace-of-mind, the operator of Pure Motorhome Rental South Africa has contracted the Automobile Association of South Africa (AA) to provide emergency breakdown service in the unlikely event of developing a mechanical problem anywhere in South Africa. The suppliers vehicles are serviced by the agents and maintained in tip top condition.
Another important benefit that Pure Motorhome Rental South Africa offers is the suppliers Comprehensive Insurance Package through Zurich Insurance Co, which offers not only Collision Damage Waiver (CDW), but also Theft and Third Party cover -
Situated in the picturesque Boland, the wine-growing centre of South Africa, Somerset West is just 20 minutes from Cape Town International Airport.
Pure Motorhomes South Africa Rental Terms
Important information about your rentalOn arrival you will be required to sign a rental agreement with the operators of Pure Motorhome Rental South Africa. Here is a summary of the terms and conditions:
Definitions
The following definitions apply for the Terms and Conditions for Pure Motorhome Rental South Africa.
- The Supplier means the operator of Pure Motorhome Rental South Africa.
- The Client is also referred to as the hirer (s)
RENTAL AGREEMENT
A rental agreement will be required to be signed on collection of the vehicle. By signing the rental agreement, the hirer acknowledges that he has read and understands these terms and conditions. Vista Motorhomes CC incorporating the supplier offers limited or unlimited kilometre rental plans. The selected rental plan cannot be changed after collection of the vehicle (e.g. at the end of the rental). The rental period includes the pick-up and drop-off days. Extra kilometres on a limited kilometre plan are charged at the applicable rate. The minimum hire period is 3 days within South Africa and 14 days in, or going to, Namibia or Botswana.
VEHICLE PICK-UP AND RETURN
Our office hours are 09h00 to 16h00 Monday to Friday. After hours pick-up or returns can be arranged. Please arrange a specific time when booking. We will meet you free of charge at Cape Town or ohannesburg International airports, or at a hotel in the immediate vicinity, at the start and end of your hire. A collection or drop-off fee of R300 will be levied after normal office hours, over weekends, on public holidays and for pick-ups and drop-offs further than 10 kilometres from the airport.
ONE WAY RENTALS are available under the following conditions:
Drop-off within South Africa at any point other than the collection point: A fee of R3500 is payable.
Drop-off in neighbouring countries (where permitted): A fee of R4500 is payable.
Any change in the designated drop-off point must first be timeously approved by the supplier. The one way drop-off fee is not refundable after commencement of the hire.
Pick-up and drop-off at locations other than our standard depots is solely at the discretion of the supplier.
PAYMENTS
Electronic transfers directly into the supplier's bank account (reflected at least two days before collection) or authorised credit/debit card debits two days before collection of the vehicle, are the required payment methods. A deposit is required for confirmation of reservation, the balance being due before collection. All financial transactions are calculated and conducted in ZAR (unless otherwise agreed) and fluctuations in exchange rates can cause variations before or during the hire period. The supplier accepts no responsibility for these variances. No refund of the rental fee will be made if the vehicle is returned for any reason prior to the end of the rental period. If, for any reason beyond our control, the reserved vehicle is not available, we reserve the right to substitute a comparable or superior vehicle at no extra cost to the hirer. This shall not constitute a breach of contract and does not entitle the hirer to any form of refund.
A credit card debit voucher imprint will be taken by the supplier on collection of the vehicle for the excess co-payment option taken by the hirer (if applicable to the option) and returned without delay on return of the vehicle, after deductions for breakages and/or damage as per the level of excess waiver agreed to. The supplier reserves the right to use credit card details, after informing the card holder thereof, to charge the hirer after completion of the rental for any traffic fines and /or any incidental or accident damage which the supplier was not aware of on return of the vehicle. A cleaning fee of R300.00 will be charged if the toilet bowl has not been emptied or the vehicle is returned in an excessively dirty condition.
CANCELLATION FEES
33 or more days before departure: No penalty – deposit will be returned minus handling fee of 10%.
32 to 14 days before departure: 25% of rental - deposit returned minus handling fee of 10% only if vehicle is rehired.
13 days or less before departure: 50% of rental - deposit retained.
No refund will be given if vehicle is returned early, for whatever reason, after commencement of rental.
Travel insurance
The supplier strongly recommend that clients ensure they take out the highest level of travel insurance. In many cases this will cover any losses incurred if you are forced to cancel your booking.
DRIVERS LICENCE :
An international driving licence, or a licence with a photograph and wording in English and which is approved by the South African traffic authorities, or a valid South African driver’s licence, is required for all drivers. Drivers’ age limits are 23-75 and no leaner drivers allowed. If licence is under 2 years old a 5% surcharge will apply in the event of a claim. Copies of all drivers’ licenses are to be submitted to the supplier by fax or email on confirmation of the hire. All drivers must sign the Rental Agreement.
FRIDGE AND STOVE OPERATION
Fridges and stoves are tested before rental and are handed over in working condition. The supplier cannot he held responsible for their possible failure. Please remember this is not a normal domestic fridge and may not be as effective in very hot conditions. For proper operation of the fridge, especially vehicles with convection units, the vehicle must preferably be parked level.
GENERAL REPAIRS - Vehicles are covered by AA Fleetcare from the Automobile Association of SA (see AA instructions in vehicle)
While every vehicle is thoroughly serviced and checked, breakdowns can occur unexpectedly. The hirer is authorised to have repairs carried out to a limit of RIOOO per instance. Please settle directly with the supplier. Refunds will only be made if invoices are produced and if repairs are not as a result of driver or hirer egligence. Any problems with the vehicle or equipment must be reported to the supplier as soon as possible. Larger repairs will be arranged, at the discretion of the supplier, upon the hirer reporting the problem to the supplier. The supplier will not be responsible for accommodation costs due to immobilization during repairs or accident damage repairs but will, at their discretion, refund the daily hire rental rate for the days lost. The supplier should be allowed up to 24 hours to solve any problem before compensation for lost time will be made. (See also clause Immobilization ACCIDENTS & INCIDENTAL DAMAGE).
VEHICLE MAINTENANCE
Take note at all times of all gauges while driving. The hirer is responsible for the vehicle for the full period of the hire and must maintain the vehicle during this period.
Hirers are required to make periodic checks (at least every 1000 km) of:
- Oil and Water levels - must be maintained within limits (preferably check when vehicle is cold, or when petrol /diesel is filled up)
- Tyre Pressures – must be maintained within limits specified in the owner’s manual.
NB: Turbo Diesel engines must idle for not less than 60 seconds after starting and 60 seconds before switching off.
Engine Damage: Should the vehicle be driven with the engine in an overheated condition or low on oil and the engine be damaged as a result thereof, the hirer will be held responsible for the total costs of repairs.
Clutch: The hirer will be held responsible for damage to the clutch due to improper use.
Diesel engines may need to have the oil changed during a hire period. Should you exceed the required service interval distance on your travels, please have a service station / garage change the oil (only Delvac 15W50 Diesel oil, or equivalent, is to be used) and oil filter (provided in rear locker as not always available in small towns) and pay for the oil and service. The supplier will refund the costs to you on return of the vehicle.
IMMOBILIZATION - The supplier will, at their discretion, be responsible for accommodation costs due to immobilization during minor repairs and/or minor accident repairs if not caused by the fault of the driver or hirer or will, if deemed necessary by the supplier, refund the daily hire rental rate for the days lost.
TYRE DAMAGE - Please check tyre pressures regularly
The supplier is not responsible for any punctures or damage to tyres (such as blow outs etc.) during the hire period and repair costs are for the hirers account. If the driver wishes to be reimbursed for new tyres, the damaged tyre must be returned to us for inspection and evaluation by the tyre manufacturer. Tyre replacement costs will only be reimbursed if the manufacturer accepts a warranty claim on the faulty tyre. When replacing a tyre, please ensure that it is of the same size and ply rating, is Commercial weight, i.e. “C” rated and, if possible, of the same brand. NO retread or reconditioned tyre is acceptable and total insurance cover will become the responsibility of the hirer should the incorrect type of tyre be fitted.
ROAD & AREA RESTRICTIONS and SPEEDS - See CLAUSE INSURANCE below
Motorhomes are large and heavy vehicles and are affected by speed, road conditions and wind. Crosswinds and buffeting caused by passing large trucks etc can be dangerous, especially at high speeds. The hirer acknowledges that he /she is aware of the care and attention required when driving a motorhome /camper and of all safety and maintenance requirements of the vehicle. Safe speeds are 80 to 90 km per hour, but must be adjusted to suit road and wind conditions. At no time may a speed of 100 km per hour be exceeded.
Two-wheel drive vehicles can only be driven on tar/bitumen (paved) roads - with the exception of recognised hard roads and in game parks where the maximum speed limit of 5Okph must not be exceeded. Any damage caused to the vehicle resulting from travel on unauthorized, unpaved roads will be for the account of the hirer. The supplier reserves the right at its sole discretion to restrict vehicle movement in certain areas at any time due to adverse road or weather conditions, or for any reasonable cause.
NB: Campers are not allowed to travel in the Kalahari Park (Kgalagadi Park), Okavango Delta & on all gravel road passes including Swartberg,Sani, Bloukrans, Baviaanskloof & Marakele passes. Travel is prohibited on all "D" roads in Namibia, Sossusvlei to Walvis Bay, Fish River Canyon, van Zyl's Pass, Skeleton Coast, Kaokoland, Brandberg and Sandwich Harbour. Travel is not permitted in Zimbabwe (other than Vic Falls), Zambia (other than Livingstone), Malawi, Angola or Mozambique without prior permission from the supplier. NO off-road driving whatsoever is permitted with 2 wheel drive vehicles. Please confirm with the supplier before your trip if planning to go to these areas.
INSURANCE All vehicles are comprehensively insured through Zurich Insurance Company and include Collision Damage, Third Party and Theft cover.
Hirers have three co-payment waiver options – see below.
OPTIONS: (See also Clause ACCIDENTS & INCIDENTAL DAMAGE below)
a. Basic Cover: Hirer will be responsible, whether at fault or not, for the first R 29 000.00 of costs in the event of any damage to either the the supplier vehicle or a Third Party vehicle or property. The hirer is responsible for all “off-road”, wilful, undercarriage, overhead or tyre damage. Holding deposit is required.
b. W1: The rate is R135 per day. Hirer will be responsible, whether at fault or not, for the first R 17 500.00 of costs in the event of any damage to either the the supplier vehicle or a Third Party vehicle or property. The hirer is responsible for all “off-road”, wilful, undercarriage, overhead or tyre damage. No holding deposit required.
c. W2: The rate is R200 per day. Hirer will be responsible, whether at fault or not, for the first R 5 000.00 of costs in the event of any damage to either the the supplier vehicle or a Third Party vehicle or property. Hirer is responsible for all glass, radio, “off-road”, wilful, undercarriage, and overhead or tyre damage. No holding deposit required.
d. W3: The rate is R270 per day. Full cover - no co-payment is required for collision damage. The hirer is responsible for “off-road”, under-body, overhead, tyre and wilful damage. No holding deposit required.
Tyre damage is excluded in all insurance options – excluding factory faults or fair wear and tear.
Insurance Exclusions
The hirer shall be responsible for the full amount of damage or replacement costs if:
- Vehicle is abused in any way, such as incorrect use of the clutch, brakes or gearbox
- The driver is found to have been reckless, negligent or driving under the influence of alcohol or drugs
- The hirer permits unlisted, underage or unlicensed driving of the vehicle
- Under-body or overhead damage is caused by water or seawater immersion, sitting on roof or bonnet
- The vehicle is taken into unauthorized areas or onto restricted roads
- Theft occurs as a result of keys being left in the vehicle
- Rental agreement is violated or details are found to have been misrepresented
- Any damage is deemed to have been caused wilfully by hirer or a person/s in his party.
PLEASE NOTE:
Note 1: Insurance co-payment options do not cover “Off-Road” damage or overhead and/or under-body and/or water damage or any damage sustained due to negligence of the hirer or his/her designated driver in a collision with a fixed stationary object or tyre damage. Hirer will therefore be responsible if this type of damage is found on return of the vehicle.
Note 2: CO-PAYMENTS – The co-payments (where applicable) can be paid in cash, traveller’s cheques or credit card (a manual imprint of the credit card will be taken prior to commencement of the hire). Please be aware that not all vehicles on the roads in Southern Africa are insured and that it is not compulsory to be insured against damage to 3rd party property. It is therefore often very difficult to recover money from the drivers of other vehicles whether they are the guilty party or not. The co-payment, as and when applicable, is payable, regardless of who is at fault, unless recovered by our insurers. The co-payment amount as per the option taken by the hirer, is payable immediately upon return of the vehicle to the supplier or, at the supplier’s sole discretion, on demand from the hirer after an assessment has been done by the necessary repairers and a quotation obtained. If payment is to be delayed, the necessary authorization form is to be signed by the hirer on return of the vehicle. Any adjustment by our insurers will be returned to the hirer at the earliest convenience of the supplier.
Note 3: Holding deposit – If no insurance cover is taken, a holding deposit equal to the co-payment will be required.
Note 4: DRIVING: Campers / Motorhomes are built on a commercial vehicle chassis and must be driven as such.
Most accidents occur as a result of:
a. driving too fast
b. driving when tired
c. driving at night
Please consider the weather conditions and the condition and width of the roads you drive on. Animals and pedestrians crossing roads in Africa are a serious hazard, especially after dark.
ACCIDENTS & INCIDENTAL DAMAGE:
In the event of an accident the following conditions apply:
a. Hirer is entirely responsible for all costs of repairs and/or replacement as per the co-payment option chosen.
b. Hirer is responsible for the return of the damaged vehicle to the original collection depot.
c. If hirer requires a replacement vehicle to be delivered, a drop-off charge will be levied.
d. No refund for rental days lost will be allowed for the period during which the vehicle is being replaced.
e. If hirer is unwilling or unable to accept, or the supplier is unwilling or unable to provide, a replacement vehicle, no refund for early termination of the contract will apply.
All accidents, no matter how minor, must be reported to the nearest police station within 24 hours and police case reference numbers communicated immediately to the supplier. Hirers may be required to complete a detailed insurance claim form at the end of the hire period. In the event of an accident the hirer is still entirely responsible for the full rental fee together with the payment of the relevant vehicle co-payment. Failure to report an accident to the nearest police station may result in the claim not being accepted by the insurers and the hirer being responsible for all own vehicle and third party damage.
If the vehicle is involved in an accident a replacement vehicle, if available, will be arranged at the sole discretion of the supplier. Insurance does not cover damage to the interior of the vehicle or loss or breakage of equipment unless as a result of an accident. All equipment and accessories supplied shall be returned (fair wear and tear excluded) upon completion of the hire.
Damage, as a result of negligence, to the suspension or any undercarriage fittings and / or exhaust system, other than fair wear and tear, will also be for the hirers account.
Roof vents of the campers are handed over in good working order. Please be aware of these when driving or parking under restricted overhead clearance. If damaged in any way, the replacement costs are R 4550 per vent and/or R18000 for a roof-top air conditioner, and will be for the hirer's account as they are not covered by insurance. When reversing the camper, it is essential to have a person outside directing the driver.
Water leakage in heavy rain is an unavoidable problem in campers.
The supplier reserve the right to charge the hirer for any incidental damage found on the vehicle and not notified to us on return of the vehicle.
NEIGHBOURING COUNTRIES
If you wish to visit neighbouring countries agreed to by the supplier, please advise the supplier when booking as surcharges apply and additional insurance cover as well as travel documents for the vehicle, have to be arranged.
Valuables. Please do not leave valuables in the vehicle, especially where visible from outside. In the cities, it is advisable to leave the vehicle in a caravan park and take a taxi/public transport to the inner city. Hirers are to secure the vehicle at all times. Wild animals (e.g. baboons) will enter through windows or doors left open, looking for food.
Personal injury to the hirer or anyone accompanying the hirer or anyone travelling in the vehicle who is deemed by their presence in the vehicle to have the permission of the hirer is not covered by the vehicle insurance and we strongly recommend that you take out Personal Travel Insurance. The hirer shall have no claim of any nature against the supplier, it’s members or the owner of the vehicle, for any injury, loss or damage suffered or sustained by the hirer, or anyone accompanying the hirer, arising from any cause, including, without limitations, the use of the camper and provisions thereof.
Operation of all equipment within the vehicle is demonstrated to the hirer and is in working condition at the commencement of the rental. The supplier accepts no responsibility for any malfunctioning of this equipment during the rental period. Gas bottles are to be filled if necessary and may not be exchanged.
Traffic fines are the hirer’s responsibility. The supplier reserve the right to charge the hirer after completion of their hire for any fines received later plus an admin fee of R250.00. Automatic toll gate fees will be charged to the hirer when received. All fines and fees can sometimes be received only months after the hire and hirer will then be informed of costs and the supplier reserves the right to debit these to the hirer.
Toilet. A fee of R450 will be charged if the chemical toilet has not been emptied or if the camper is returned in an excessively dirty condition.
Surcharges:
Namibia, Botswana: R1200
* Over-border hires only available for periods over 14 days
The rental conditions are constructed and governed by the laws of the Republic of South Africa.
Vista Motorhomes CC incorporating the supplier and/or its members &/or the vehicle owner is indemnified by the hirer against all claims that may arise from the vehicle hire contract or use of the camper, its equipment or fittings. The supplier shall not be liable for any damage, injury or loss whatsoever suffered by the hirer, his/her dependants or any occupants arising from this agreement or from use of the camper, its equipment or fittings.
Terms of booking on this website
Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.
Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.
When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.
While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.
Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.
Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 1.75% credit card charge will be added when your payment is processed.
A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.
If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.
Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.
Amendments
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Motorhome rental alterations (all charges stated in local currency):
To change dates or times that result in a recalculation of rental rates, or to change vehicles or locations: 75.00
To add or remove extras to/from confirmed booking: 20.00
The alteration fee will not be charged if your alteration request is not possible.
Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.
Refund Policy
We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds or penalties are detailed in the terms and conditions of your selected vehicle that you are asked to read and accept at time of booking. In the event you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.
This website is owned and operated by Motorhome Republic Ltd, a global leader in motorhome rental distribution. Our financial centre and marketing office is based at Level 4 Excelsior House, 6 Commerce St , Auckland, New Zealand. Thank you for booking with us.
Pure Motorhomes South Africa Rental Terms for travel between 01-Jan-2012 and 31-Dec-2012
Important information about your rentalOn arrival you will be required to sign a rental agreement with the operators of Pure Motorhome Rental South Africa. Here is a summary of the terms and conditions:
Definitions
The following definitions apply for the Terms and Conditions for Pure Motorhome Rental South Africa.
- The Supplier means the operator of Pure Motorhome Rental South Africa.
- The Client is also referred to as the hirer (s)
RENTAL AGREEMENT
A rental agreement will be required to be signed on collection of the vehicle. By signing the rental agreement, the hirer acknowledges that he has read and understands these terms and conditions. Vista Motorhomes CC incorporating the supplier offers limited or unlimited kilometre rental plans. The selected rental plan cannot be changed after collection of the vehicle (e.g. at the end of the rental). The rental period includes the pick-up and drop-off days. Extra kilometres on a limited kilometre plan are charged at the applicable rate. The minimum hire period is 3 days within South Africa and 14 days in, or going to, Namibia or Botswana.
VEHICLE PICK-UP AND RETURN
Our office hours are 09h00 to 16h00 Monday to Friday. After hours pick-up or returns can be arranged. Please arrange a specific time when booking. We will meet you free of charge at Cape Town or ohannesburg International airports, or at a hotel in the immediate vicinity, at the start and end of your hire. A collection or drop-off fee of R300 will be levied after normal office hours, over weekends, on public holidays and for pick-ups and drop-offs further than 10 kilometres from the airport.
ONE WAY RENTALS are available under the following conditions:
Drop-off within South Africa at any point other than the collection point: A fee of R3500 is payable.
Drop-off in neighbouring countries (where permitted): A fee of R4500 is payable.
Any change in the designated drop-off point must first be timeously approved by the supplier. The one way drop-off fee is not refundable after commencement of the hire.
Pick-up and drop-off at locations other than our standard depots is solely at the discretion of the supplier.
PAYMENTS
Electronic transfers directly into the supplier's bank account (reflected at least two days before collection) or authorised credit/debit card debits two days before collection of the vehicle, are the required payment methods. A deposit is required for confirmation of reservation, the balance being due before collection. All financial transactions are calculated and conducted in ZAR (unless otherwise agreed) and fluctuations in exchange rates can cause variations before or during the hire period. The supplier accepts no responsibility for these variances. No refund of the rental fee will be made if the vehicle is returned for any reason prior to the end of the rental period. If, for any reason beyond our control, the reserved vehicle is not available, we reserve the right to substitute a comparable or superior vehicle at no extra cost to the hirer. This shall not constitute a breach of contract and does not entitle the hirer to any form of refund.
A credit card debit voucher imprint will be taken by the supplier on collection of the vehicle for the excess co-payment option taken by the hirer (if applicable to the option) and returned without delay on return of the vehicle, after deductions for breakages and/or damage as per the level of excess waiver agreed to. The supplier reserves the right to use credit card details, after informing the card holder thereof, to charge the hirer after completion of the rental for any traffic fines and /or any incidental or accident damage which the supplier was not aware of on return of the vehicle. A cleaning fee of R300.00 will be charged if the toilet bowl has not been emptied or the vehicle is returned in an excessively dirty condition.
CANCELLATION FEES
33 or more days before departure: No penalty – deposit will be returned minus handling fee of 10%.
32 to 14 days before departure: 25% of rental - deposit returned minus handling fee of 10% only if vehicle is rehired.
13 days or less before departure: 50% of rental - deposit retained.
No refund will be given if vehicle is returned early, for whatever reason, after commencement of rental.
Travel insurance
The supplier strongly recommend that clients ensure they take out the highest level of travel insurance. In many cases this will cover any losses incurred if you are forced to cancel your booking.
DRIVERS LICENCE :
An international driving licence, or a licence with a photograph and wording in English and which is approved by the South African traffic authorities, or a valid South African driver’s licence, is required for all drivers. Drivers’ age limits are 23-75 and no leaner drivers allowed. If licence is under 2 years old a 5% surcharge will apply in the event of a claim. Copies of all drivers’ licenses are to be submitted to the supplier by fax or email on confirmation of the hire. All drivers must sign the Rental Agreement.
FRIDGE AND STOVE OPERATION
Fridges and stoves are tested before rental and are handed over in working condition. The supplier cannot he held responsible for their possible failure. Please remember this is not a normal domestic fridge and may not be as effective in very hot conditions. For proper operation of the fridge, especially vehicles with convection units, the vehicle must preferably be parked level.
GENERAL REPAIRS - Vehicles are covered by AA Fleetcare from the Automobile Association of SA (see AA instructions in vehicle)
While every vehicle is thoroughly serviced and checked, breakdowns can occur unexpectedly. The hirer is authorised to have repairs carried out to a limit of RIOOO per instance. Please settle directly with the supplier. Refunds will only be made if invoices are produced and if repairs are not as a result of driver or hirer egligence. Any problems with the vehicle or equipment must be reported to the supplier as soon as possible. Larger repairs will be arranged, at the discretion of the supplier, upon the hirer reporting the problem to the supplier. The supplier will not be responsible for accommodation costs due to immobilization during repairs or accident damage repairs but will, at their discretion, refund the daily hire rental rate for the days lost. The supplier should be allowed up to 24 hours to solve any problem before compensation for lost time will be made. (See also clause Immobilization ACCIDENTS & INCIDENTAL DAMAGE).
VEHICLE MAINTENANCE
Take note at all times of all gauges while driving. The hirer is responsible for the vehicle for the full period of the hire and must maintain the vehicle during this period.
Hirers are required to make periodic checks (at least every 1000 km) of:
- Oil and Water levels - must be maintained within limits (preferably check when vehicle is cold, or when petrol /diesel is filled up)
- Tyre Pressures – must be maintained within limits specified in the owner’s manual.
NB: Turbo Diesel engines must idle for not less than 60 seconds after starting and 60 seconds before switching off.
Engine Damage: Should the vehicle be driven with the engine in an overheated condition or low on oil and the engine be damaged as a result thereof, the hirer will be held responsible for the total costs of repairs.
Clutch: The hirer will be held responsible for damage to the clutch due to improper use.
Diesel engines may need to have the oil changed during a hire period. Should you exceed the required service interval distance on your travels, please have a service station / garage change the oil (only Delvac 15W50 Diesel oil, or equivalent, is to be used) and oil filter (provided in rear locker as not always available in small towns) and pay for the oil and service. The supplier will refund the costs to you on return of the vehicle.
IMMOBILIZATION - The supplier will, at their discretion, be responsible for accommodation costs due to immobilization during minor repairs and/or minor accident repairs if not caused by the fault of the driver or hirer or will, if deemed necessary by the supplier, refund the daily hire rental rate for the days lost.
TYRE DAMAGE - Please check tyre pressures regularly
The supplier is not responsible for any punctures or damage to tyres (such as blow outs etc.) during the hire period and repair costs are for the hirers account. If the driver wishes to be reimbursed for new tyres, the damaged tyre must be returned to us for inspection and evaluation by the tyre manufacturer. Tyre replacement costs will only be reimbursed if the manufacturer accepts a warranty claim on the faulty tyre. When replacing a tyre, please ensure that it is of the same size and ply rating, is Commercial weight, i.e. “C” rated and, if possible, of the same brand. NO retread or reconditioned tyre is acceptable and total insurance cover will become the responsibility of the hirer should the incorrect type of tyre be fitted.
ROAD & AREA RESTRICTIONS and SPEEDS - See CLAUSE INSURANCE below
Motorhomes are large and heavy vehicles and are affected by speed, road conditions and wind. Crosswinds and buffeting caused by passing large trucks etc can be dangerous, especially at high speeds. The hirer acknowledges that he /she is aware of the care and attention required when driving a motorhome /camper and of all safety and maintenance requirements of the vehicle. Safe speeds are 80 to 90 km per hour, but must be adjusted to suit road and wind conditions. At no time may a speed of 100 km per hour be exceeded.
Two-wheel drive vehicles can only be driven on tar/bitumen (paved) roads - with the exception of recognised hard roads and in game parks where the maximum speed limit of 5Okph must not be exceeded. Any damage caused to the vehicle resulting from travel on unauthorized, unpaved roads will be for the account of the hirer. The supplier reserves the right at its sole discretion to restrict vehicle movement in certain areas at any time due to adverse road or weather conditions, or for any reasonable cause.
NB: Campers are not allowed to travel in the Kalahari Park (Kgalagadi Park), Okavango Delta & on all gravel road passes including Swartberg,Sani, Bloukrans, Baviaanskloof & Marakele passes. Travel is prohibited on all "D" roads in Namibia, Sossusvlei to Walvis Bay, Fish River Canyon, van Zyl's Pass, Skeleton Coast, Kaokoland, Brandberg and Sandwich Harbour. Travel is not permitted in Zimbabwe (other than Vic Falls), Zambia (other than Livingstone), Malawi, Angola or Mozambique without prior permission from the supplier. NO off-road driving whatsoever is permitted with 2 wheel drive vehicles. Please confirm with the supplier before your trip if planning to go to these areas.
INSURANCE All vehicles are comprehensively insured through Zurich Insurance Company and include Collision Damage, Third Party and Theft cover.
Hirers have three co-payment waiver options – see below.
OPTIONS: (See also Clause ACCIDENTS & INCIDENTAL DAMAGE below)
a. Basic Cover: Hirer will be responsible, whether at fault or not, for the first R 29 000.00 of costs in the event of any damage to either the the supplier vehicle or a Third Party vehicle or property. The hirer is responsible for all “off-road”, wilful, undercarriage, overhead or tyre damage. Holding deposit is required.
b. W1: The rate is R135 per day. Hirer will be responsible, whether at fault or not, for the first R 17 500.00 of costs in the event of any damage to either the the supplier vehicle or a Third Party vehicle or property. The hirer is responsible for all “off-road”, wilful, undercarriage, overhead or tyre damage. No holding deposit required.
c. W2: The rate is R200 per day. Hirer will be responsible, whether at fault or not, for the first R 5 000.00 of costs in the event of any damage to either the the supplier vehicle or a Third Party vehicle or property. Hirer is responsible for all glass, radio, “off-road”, wilful, undercarriage, and overhead or tyre damage. No holding deposit required.
d. W3: The rate is R270 per day. Full cover - no co-payment is required for collision damage. The hirer is responsible for “off-road”, under-body, overhead, tyre and wilful damage. No holding deposit required.
Tyre damage is excluded in all insurance options – excluding factory faults or fair wear and tear.
Insurance Exclusions
The hirer shall be responsible for the full amount of damage or replacement costs if:
- Vehicle is abused in any way, such as incorrect use of the clutch, brakes or gearbox
- The driver is found to have been reckless, negligent or driving under the influence of alcohol or drugs
- The hirer permits unlisted, underage or unlicensed driving of the vehicle
- Under-body or overhead damage is caused by water or seawater immersion, sitting on roof or bonnet
- The vehicle is taken into unauthorized areas or onto restricted roads
- Theft occurs as a result of keys being left in the vehicle
- Rental agreement is violated or details are found to have been misrepresented
- Any damage is deemed to have been caused wilfully by hirer or a person/s in his party.
PLEASE NOTE:
Note 1: Insurance co-payment options do not cover “Off-Road” damage or overhead and/or under-body and/or water damage or any damage sustained due to negligence of the hirer or his/her designated driver in a collision with a fixed stationary object or tyre damage. Hirer will therefore be responsible if this type of damage is found on return of the vehicle.
Note 2: CO-PAYMENTS – The co-payments (where applicable) can be paid in cash, traveller’s cheques or credit card (a manual imprint of the credit card will be taken prior to commencement of the hire). Please be aware that not all vehicles on the roads in Southern Africa are insured and that it is not compulsory to be insured against damage to 3rd party property. It is therefore often very difficult to recover money from the drivers of other vehicles whether they are the guilty party or not. The co-payment, as and when applicable, is payable, regardless of who is at fault, unless recovered by our insurers. The co-payment amount as per the option taken by the hirer, is payable immediately upon return of the vehicle to the supplier or, at the supplier’s sole discretion, on demand from the hirer after an assessment has been done by the necessary repairers and a quotation obtained. If payment is to be delayed, the necessary authorization form is to be signed by the hirer on return of the vehicle. Any adjustment by our insurers will be returned to the hirer at the earliest convenience of the supplier.
Note 3: Holding deposit – If no insurance cover is taken, a holding deposit equal to the co-payment will be required.
Note 4: DRIVING: Campers / Motorhomes are built on a commercial vehicle chassis and must be driven as such.
Most accidents occur as a result of:
a. driving too fast
b. driving when tired
c. driving at night
Please consider the weather conditions and the condition and width of the roads you drive on. Animals and pedestrians crossing roads in Africa are a serious hazard, especially after dark.
ACCIDENTS & INCIDENTAL DAMAGE:
In the event of an accident the following conditions apply:
a. Hirer is entirely responsible for all costs of repairs and/or replacement as per the co-payment option chosen.
b. Hirer is responsible for the return of the damaged vehicle to the original collection depot.
c. If hirer requires a replacement vehicle to be delivered, a drop-off charge will be levied.
d. No refund for rental days lost will be allowed for the period during which the vehicle is being replaced.
e. If hirer is unwilling or unable to accept, or the supplier is unwilling or unable to provide, a replacement vehicle, no refund for early termination of the contract will apply.
All accidents, no matter how minor, must be reported to the nearest police station within 24 hours and police case reference numbers communicated immediately to the supplier. Hirers may be required to complete a detailed insurance claim form at the end of the hire period. In the event of an accident the hirer is still entirely responsible for the full rental fee together with the payment of the relevant vehicle co-payment. Failure to report an accident to the nearest police station may result in the claim not being accepted by the insurers and the hirer being responsible for all own vehicle and third party damage.
If the vehicle is involved in an accident a replacement vehicle, if available, will be arranged at the sole discretion of the supplier. Insurance does not cover damage to the interior of the vehicle or loss or breakage of equipment unless as a result of an accident. All equipment and accessories supplied shall be returned (fair wear and tear excluded) upon completion of the hire.
Damage, as a result of negligence, to the suspension or any undercarriage fittings and / or exhaust system, other than fair wear and tear, will also be for the hirers account.
Roof vents of the campers are handed over in good working order. Please be aware of these when driving or parking under restricted overhead clearance. If damaged in any way, the replacement costs are R 4550 per vent and/or R18000 for a roof-top air conditioner, and will be for the hirer's account as they are not covered by insurance. When reversing the camper, it is essential to have a person outside directing the driver.
Water leakage in heavy rain is an unavoidable problem in campers.
The supplier reserve the right to charge the hirer for any incidental damage found on the vehicle and not notified to us on return of the vehicle.
NEIGHBOURING COUNTRIES
If you wish to visit neighbouring countries agreed to by the supplier, please advise the supplier when booking as surcharges apply and additional insurance cover as well as travel documents for the vehicle, have to be arranged.
Valuables. Please do not leave valuables in the vehicle, especially where visible from outside. In the cities, it is advisable to leave the vehicle in a caravan park and take a taxi/public transport to the inner city. Hirers are to secure the vehicle at all times. Wild animals (e.g. baboons) will enter through windows or doors left open, looking for food.
Personal injury to the hirer or anyone accompanying the hirer or anyone travelling in the vehicle who is deemed by their presence in the vehicle to have the permission of the hirer is not covered by the vehicle insurance and we strongly recommend that you take out Personal Travel Insurance. The hirer shall have no claim of any nature against the supplier, it’s members or the owner of the vehicle, for any injury, loss or damage suffered or sustained by the hirer, or anyone accompanying the hirer, arising from any cause, including, without limitations, the use of the camper and provisions thereof.
Operation of all equipment within the vehicle is demonstrated to the hirer and is in working condition at the commencement of the rental. The supplier accepts no responsibility for any malfunctioning of this equipment during the rental period. Gas bottles are to be filled if necessary and may not be exchanged.
Traffic fines are the hirer’s responsibility. The supplier reserve the right to charge the hirer after completion of their hire for any fines received later plus an admin fee of R250.00. Automatic toll gate fees will be charged to the hirer when received. All fines and fees can sometimes be received only months after the hire and hirer will then be informed of costs and the supplier reserves the right to debit these to the hirer.
Toilet. A fee of R450 will be charged if the chemical toilet has not been emptied or if the camper is returned in an excessively dirty condition.
Surcharges:
Namibia, Botswana: R1200
* Over-border hires only available for periods over 14 days
The rental conditions are constructed and governed by the laws of the Republic of South Africa.
Vista Motorhomes CC incorporating the supplier and/or its members &/or the vehicle owner is indemnified by the hirer against all claims that may arise from the vehicle hire contract or use of the camper, its equipment or fittings. The supplier shall not be liable for any damage, injury or loss whatsoever suffered by the hirer, his/her dependants or any occupants arising from this agreement or from use of the camper, its equipment or fittings.
Terms of booking on this website
Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.
Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.
When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.
While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.
Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.
Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 1.75% credit card charge will be added when your payment is processed.
A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.
If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.
Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.
Amendments
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Motorhome rental alterations (all charges stated in local currency):
To change dates or times that result in a recalculation of rental rates, or to change vehicles or locations: 75.00
To add or remove extras to/from confirmed booking: 20.00
The alteration fee will not be charged if your alteration request is not possible.
Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.
Refund Policy
We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds or penalties are detailed in the terms and conditions of your selected vehicle that you are asked to read and accept at time of booking. In the event you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.
This website is owned and operated by Motorhome Republic Ltd, a global leader in motorhome rental distribution. Our financial centre and marketing office is based at Level 4 Excelsior House, 6 Commerce St , Auckland, New Zealand. Thank you for booking with us.
Pure Motorhomes South Africa Insurance
THE BELOW INSURANCE IS VALID FOR TRAVEL BEFORE 1st JANUARY 2012:
INSURANCE All vehicles are comprehensively insured through Zurich Insurance Company and include Collision Damage, Third Party and Theft cover.
Hirers have three co-payment waiver options – see below.
OPTIONS:
a. Basic Cover: Hirer will be responsible, whether at fault or not, for the first R 29 000.00 of costs in the event of any damage to either the supplier's vehicle or a Third Party vehicle or property. Hirer is responsible for all glass, radio, “off-road”, wilful, undercarriage, overhead or tyre damage. Holding deposit is required
b. W1: The rate is R135 per day. Hirer will be responsible, whether at fault or not, for the first R 17 500.00 of costs in the event of any damage to either the supplier's vehicle or a Third Party vehicle or property. Hirer is responsible for all glass, radio, “off-road”, wilful, undercarriage, and overhead or tyre damage. Holding deposit is required.
c. W2: The rate is R170 per day. Hirer will be responsible, whether at fault or not, for the first R 5 500.00 of costs in the event of any damage to either the supplier's vehicle or a Third Party vehicle or property. Hirer is responsible for all glass, radio, “off-road”, wilful, undercarriage, and overhead or tyre damage. NO holding deposit required.
d. W3: The rate is R220 per day. Full cover - NO co-payment is required and covers all “Off-road”, glass, radio, undercarriage, overhead
damage (excluding Namibia / Botswana) and excludes wilful damage. NO holding deposit required.
Tyre damage is excluded in all insurance options – excluding factory faults or fair wear and tear.
Insurance Exclusions
The hirer shall be responsible for the full amount of damage or replacement costs if:
- vehicle is abused in any way, such as incorrect use of the clutch, brakes or gearbox
- the driver is found to have been reckless, negligent or driving under the influence of alcohol or drugs
- the hirer permits unlisted, underage or unlicensed driving of the vehicle
- underbody or overhead damage is caused by water or seawater immersion, sitting on roof or bonnet
- the vehicle is taken into unauthorized areas or onto restricted roads
- theft occurs as a result of keys being left in the vehicle
- rental agreement is violated or details are found to have been misrepresented
- any damage is deemed to have been caused wilfully by hirer or a person/s in his party
PLEASE NOTE:
Note 1: “OFF-ROAD”. Some insurance co-payment options do not cover “Off-Road” damage or overhead and/or under-body and/or water damage or any damage sustained due to negligence of the hirer or his/her designated driver in a collision with a fixed stationary object or tyre damage. Hirer will therefore be responsible for up to R20 000 if this type of damage is found on return of the vehicle.
Note 2: CO-PAYMENTS - The co-payments can be paid in cash, travellers cheques or credit card (a manual imprint of the credit card will be taken and the amount will have to be authorized by the issuer of the card). This is fully refundable on return of the vehicle with no damage incurred to the relevant vehicle. Not all vehicles on the roads in Southern Africa are insured and it is not compulsory to be insured against damage to 3rd. party property. It is therefore often almost impossible to recover money from the drivers of other vehicles whether they are the guilty party or not. The co-payment, as and when applicable, is payable, regardless of who is at fault unless recovered by the supplier's insurers. The co-payment amount as per the option taken by the hirer, is payable immediately upon return of the vehicle to the supplier's Hire or, at the supplier’s sole discretion, on demand from the hirer after an assessment has been done by the necessary repairers and a quotation obtained. If payment is to be delayed, the necessary authorization form is to be signed by the hirer on return of the vehicle. Any adjustment by the supplier's insurers will be returned to the hirer at the earliest convenience of the supplier.
Note 3: DRIVING: Campers / Motorhomes are built on a Commercial vehicle chassis and must be driven as such.
Most accidents occur as a result of:
a. driving too fast,
b. driving when tired
c. driving at night.
Please consider the weather conditions and the condition and width of the roads you drive on. Animals and pedestrians crossing roads in Africa are a serious hazard, especially after dark .
ACCIDENTS & INCIDENTAL DAMAGE:
In the event of an accident the following conditions apply:
a. Hirer is entirely responsible for all costs of repairs and/or replacement as per the co-payment chosen.
b. Hirer is responsible for the return of the damaged vehicle to the original collection depot.
c. If hirer requires a replacement vehicle to be delivered a drop-off charge will be made.
d. No refund for rental days lost will be allowed for the period during which the vehicle is being replaced.
e. If hirer is unwilling or unable to accept or the supplier is unwilling or unable to provide a replacement vehicle no refund for early termination of the contract will apply.
All accidents, no matter how minor, must be reported to the nearest police station within 24 hours and police case reference numbers communicated immediately to the supplier. Hirers may be required to complete a detailed insurance claim form at the end of the hire period. In the event of an accident the hirer is still entirely responsible for the full rental fee together with the payment of the relevant vehicle co-payment.
If the vehicle is involved in an accident a replacement vehicle, if available, will be arranged at the sole discretion of the supplier. Insurance does not cover damage to the interior of the vehicle or loss or breakage of equipment unless as a result of an accident. All equipment and accessories supplied shall be returned (fair wear and tear excluded) upon completion of the hire.
Damage, as a result of negligence to the suspension or any undercarriage fittings and / or exhaust system other than fair wear and tear will also be for the hirers account.
Roof vents of the Campers are in good working order. Please be aware of these when driving or parking under restricted overhead clearance. If
damaged in any way, the replacement costs are R 2 350 per vent, and will be for the hirer's account as it is not covered by insurance. When reversing the camper, it is essential to have a person outside directing the driver.
Water leakage in heavy rain is an unavoidable problem in campers.
The supplier reserve the right to charge the hirer for any incidental damage found on the vehicle and not notified to the supplier on return of the vehicle.
NEIGHBOURING COUNTRIES
If you wish to visit neighbouring countries agreed to by the supplier, please advise the supplier when booking as surcharges apply and additional insurance cover as well as travel documents for the vehicle, have to be arranged.
Personal property Insurance for all persons accompanying the hirer is the responsibility of the hirer.
Personal injury to the hirer or anyone accompanying the hirer or anyone travelling in the vehicle who is deemed by their presence in the vehicle to have the permission of the hirer is not covered by the vehicle insurance and the supplier strongly recommend that you take out Personal Travel Insurance. The hirer shall have no claim of any nature against the supplier, it’s members or the owner of the vehicle, for any injury, loss or damage suffered or sustained by the hirer, or anyone accompanying the hirer, arising from any cause, including, without limitations, the use of the camper and provisions thereof.
THE BELOW INSURANCE IS VALID FOR TRAVEL AFTER 1st JANUARY 2012:
INSURANCE All vehicles are comprehensively insured through Zurich Insurance Company and include Collision Damage, Third Party and Theft cover.
Hirers have three co-payment waiver options – see below.
OPTIONS: (See also Clause ACCIDENTS & INCIDENTAL DAMAGE below)
a. Basic Cover: Hirer will be responsible, whether at fault or not, for the first R 29 000.00 of costs in the event of any damage to either the the supplier vehicle or a Third Party vehicle or property. The hirer is responsible for all “off-road”, wilful, undercarriage, overhead or tyre damage. Holding deposit is required.
b. W1: The rate is R135 per day. Hirer will be responsible, whether at fault or not, for the first R 17 500.00 of costs in the event of any damage to either the the supplier vehicle or a Third Party vehicle or property. The hirer is responsible for all “off-road”, wilful, undercarriage, overhead or tyre damage. No holding deposit required.
c. W2: The rate is R200 per day. Hirer will be responsible, whether at fault or not, for the first R 5 000.00 of costs in the event of any damage to either the the supplier vehicle or a Third Party vehicle or property. Hirer is responsible for all glass, radio, “off-road”, wilful, undercarriage, and overhead or tyre damage. No holding deposit required.
d. W3: The rate is R270 per day. Full cover - no co-payment is required for collision damage. The hirer is responsible for “off-road”, under-body, overhead, tyre and wilful damage. No holding deposit required.
Tyre damage is excluded in all insurance options – excluding factory faults or fair wear and tear.
Insurance Exclusions
The hirer shall be responsible for the full amount of damage or replacement costs if:
- Vehicle is abused in any way, such as incorrect use of the clutch, brakes or gearbox
- The driver is found to have been reckless, negligent or driving under the influence of alcohol or drugs
- The hirer permits unlisted, underage or unlicensed driving of the vehicle
- Under-body or overhead damage is caused by water or seawater immersion, sitting on roof or bonnet
- The vehicle is taken into unauthorized areas or onto restricted roads
- Theft occurs as a result of keys being left in the vehicle
- Rental agreement is violated or details are found to have been misrepresented
- Any damage is deemed to have been caused wilfully by hirer or a person/s in his party.
PLEASE NOTE:
Note 1: Insurance co-payment options do not cover “Off-Road” damage or overhead and/or under-body and/or water damage or any damage sustained due to negligence of the hirer or his/her designated driver in a collision with a fixed stationary object or tyre damage. Hirer will therefore be responsible if this type of damage is found on return of the vehicle.
Note 2:
CO-PAYMENTS – The co-payments (where applicable) can be paid in cash, traveller’s cheques or credit card (a manual imprint of the credit card will be taken prior to commencement of the hire). Please be aware that not all vehicles on the roads in Southern Africa are insured and that it is not compulsory to be insured against damage to 3rd party property. It is therefore often very difficult to recover money from the drivers of other vehicles whether they are the guilty party or not. The co-payment, as and when applicable, is payable, regardless of who is at fault, unless recovered by our insurers. The co-payment amount as per the option taken by the hirer, is payable immediately upon return of the vehicle to the supplier or, at the supplier’s sole discretion, on demand from the hirer after an assessment has been done by the necessary repairers and a quotation obtained. If payment is to be delayed, the necessary authorization form is to be signed by the hirer on return of the vehicle. Any adjustment by our insurers will be returned to the hirer at the earliest convenience of the supplier.
Note 3: Holding deposit – If no insurance cover is taken, a holding deposit equal to the co-payment will be required.
Note 4: DRIVING: Campers / Motorhomes are built on a commercial vehicle chassis and must be driven as such.
Most accidents occur as a result of:
a. driving too fast
b. driving when tired
c. driving at night
Please consider the weather conditions and the condition and width of the roads you drive on. Animals and pedestrians crossing roads in Africa are a serious hazard, especially after dark.
ACCIDENTS & INCIDENTAL DAMAGE:
In the event of an accident the following conditions apply:
a. Hirer is entirely responsible for all costs of repairs and/or replacement as per the co-payment option chosen.
b. Hirer is responsible for the return of the damaged vehicle to the original collection depot.
c. If hirer requires a replacement vehicle to be delivered, a drop-off charge will be levied.
d. No refund for rental days lost will be allowed for the period during which the vehicle is being replaced.
e. If hirer is unwilling or unable to accept, or the supplier is unwilling or unable to provide, a replacement vehicle, no refund for early termination of the contract will apply.
All accidents, no matter how minor, must be reported to the nearest police station within 24 hours and police case reference numbers communicated immediately to the supplier. Hirers may be required to complete a detailed insurance claim form at the end of the hire period. In the event of an accident the hirer is still entirely responsible for the full rental fee together with the payment of the relevant vehicle co-payment. Failure to report an accident to the nearest police station may result in the claim not being accepted by the insurers and the hirer being responsible for all own vehicle and third party damage.
If the vehicle is involved in an accident a replacement vehicle, if available, will be arranged at the sole discretion of the supplier. Insurance does not cover damage to the interior of the vehicle or loss or breakage of equipment unless as a result of an accident. All equipment and accessories supplied shall be returned (fair wear and tear excluded) upon completion of the hire.
Damage, as a result of negligence, to the suspension or any undercarriage fittings and / or exhaust system, other than fair wear and tear, will also be for the hirers account.
Roof vents of the campers are handed over in good working order. Please be aware of these when driving or parking under restricted overhead clearance. If damaged in any way, the replacement costs are R 4550 per vent and/or R18000 for a roof-top air conditioner, and will be for the hirer's account as they are not covered by insurance. When reversing the camper, it is essential to have a person outside directing the driver.
Water leakage in heavy rain is an unavoidable problem in campers.
The supplier reserve the right to charge the hirer for any incidental damage found on the vehicle and not notified to us on return of the vehicle.
NEIGHBOURING COUNTRIES
If you wish to visit neighbouring countries agreed to by the supplier, please advise the supplier when booking as surcharges apply and additional insurance cover as well as travel documents for the vehicle, have to be arranged.
Valuables. Please do not leave valuables in the vehicle, especially where visible from outside. In the cities, it is advisable to leave the vehicle in a caravan park and take a taxi/public transport to the inner city. Hirers are to secure the vehicle at all times. Wild animals (e.g. baboons) will enter through windows or doors left open, looking for food.
Personal injury to the hirer or anyone accompanying the hirer or anyone travelling in the vehicle who is deemed by their presence in the vehicle to have the permission of the hirer is not covered by the vehicle insurance and we strongly recommend that you take out
Personal Travel Insurance. The hirer shall have no claim of any nature against the supplier, it’s members or the owner of the vehicle, for any injury, loss or damage suffered or sustained by the hirer, or anyone accompanying the hirer, arising from any cause, including, without limitations, the use of the camper and provisions thereof.