united campervans nz - worldwide motorhome and rv travel companies
united campervans nz - motorhome and rv travel worldwide
United Campervans is a family business committed to delivering excellence. United's unique Directors Guarantee means you can expect friendly, efficient customer service and a quality vehicle every hire.
United Campervans and Motorhomes
- Vehicles are of a high quality and less than 3 years old.
- All United's vehicles are comfortable, easy to operate and come complete with current maps, guides and standard everyday living equipment.
- Most models have showers and toilets and some are fitted with CD/DVD players and TVs.
- United provides 24 hour roadside assistance to help with any accidents, breakdowns or personal requests.
- Modern bikes and bike racks can be hired for an extra charge.
United Campervans NZ Rental Terms
Important Information About Your RentalsOn arrival you will be required to sign a rental agreement with the operators of United Campervans. Here is a summary of their terms and conditions.
Definitions
The following definitions apply for the Terms and Conditions of United Campervans:
* The Supplier means the operator of United Campervans.
* The Client is also referred to as the hirer (s) or renter (s).
Subject to Terms and Conditions outlined below.
Deposit and Payments
When you receive your confirmation a non-refundable deposit is required to secure the booking. This is shown at the time of booking. The balance of monies owing to United Campervans is required 28 days before the hire commences. Cancellation fees apply see below.
Cancellations and Amendments
The initial deposit paid is non-refundable. In addition to forfeiting your deposit, the following charges also apply:
Up to 28 days prior to commencement of hire - no further cancellation fee
10 to 27days prior to pick up - 25% of total reservation cost
4 to 9 days prior to pick up - 50% of total reservation cost
3 days prior to vehicle pick up or day of vehicle pic k up or no show - 100% of total reservation cost
Please note:
The early return of a vehicle does not entitle the hirer to a refund.
A change of the drop off location once travel has commenced is always subject to confrmation by United Vehicle Rentals and may incur the full cost of repositioning the vehicle to the original drop off location reserved.
Calculating the rates
Rates are calculated on a daily basis. The day of pick up is counted as Day 1 and the day of drop off is the last day regardless of the time of pick up and drop off. e.g. Pick up at 14:00 on 01 May and drop off at 10:00 on 08 May is calculated as an 8 day hire.
Minimum hire period
For all rentals there is a minimum hire period of seven [7] days, except for the following when the minimum hire period will be fourteen [14] days:
* All vehicle pick ups between 20 December and 02 January annually.
* All one way hires between Christchurch and Auckland or vice versa.
Multiple Rentals
Multiple rentals can be combined to qualify for the Long Term Hire Discounts indicated in the rates.
One way hires
One way hires at no additional cost are possible between Auckland and Christchurch and vice versa providing the rental period is a minimum of 14 days. On some occasions, special circumstances may apply and for purposes of repositioning vehicles this time limit may be reduced, subject to permission from United Vehicle Rentals Ltd.
Road user charge / Diesel tax
United does NOT charge you extra for the New Zealand Road User Charge / Diesel Tax.
On road assistance
It is a client's obligation to contact United Vehicle Rentals Ltd should any problems be experienced with the vehicle. United Vehicle Rentals Ltd offers a 24 hour telephone number for On-Road Assistance in case of accidents or breakdowns.
Driver requirements
All drivers must be 21 years of age or older and hold a current valid driver’s licence to be produced at the start of the hire. A country of origin licence is acceptable, however non English language licence holders must either carry an authorised English translation of their foreign driver’s licence or an International Driving Permit while driving. A normal car licence is all that is required to drive any United Vehicle Rentals vehicle. No heavy vehicle, or other special category licence, is required. No maximum age limit applies providing an appropriate valid licence is held by the hirer.
The English translation referred to must be issued by one of the following authorities:
* The New Zealand Translation Service
* A diplomatic representative at a High Commission, Embassy or Consulate
* The authority that issued the overseas driver’s licence
Traffic infringements
All traffc infringements are the responsibility of the hirer. The hirer’s credit card details held by United will be retained until all traffc infringement notices have been settled with the New Zealand traffc authorities (New Zealand Police and Local Councils). United reserves the right to pass on details of the hirer’s home address to the New Zealand traffc authorities as is required by New Zealand law. If United pays the fne on the hirer’s behalf a NZ$30 administration fee will be charged in addition to the fne imposed.
Smoking policy
Smoking is not permitted in United vehicles at any time.
Animals
We regret that animals are not permitted to travel in any of United’s vehicles.
Road Restrictions
Hirers are permitted to drive their vehicle on any road in New Zealand except the following which are prohibited in all circumstances:
North Island
Ninety Mile Beach - Northland
North of Colville Township - Coromandel Peninsula
South Island
Skippers Canyon Road - Queenstown
Ball Hutt Road - Mt Cook
North & South Island:
Any road closed by Traffic Police or other authority.
Vehicle substitution and design
The supplier shall make every effort to provide the vehicle requested, but where a vehicle is unavailable for any reason the supplier reserves the right to provide a comparably high standard vehicle at no extra cost. While including the same facilities, vehicle layouts may vary slightly to those shown due to manufacturer’s design changes.
Extra items for hire
The following additional items are available for hire and should be reserved when booking the vehicle:
Baby seats, baby capsules/child seats - NZ$25.00 per hire
Snow chains - FREE
Table and 2 picnic chairs - NZ$25.00 per hire
Additional picnic chair - NZ$5.00 per hire
Bicycle racks [on all models] - NZ$50.00 per hire
Bicycles - NZ$6.00 per day
(maximum NZ$125 per bicycle per hire – NZ$100 excess applies to each bicycle and accessories)
Bicycle child seat - NZ$25.00 per seat per hire
Mobile phone - NZ$30.00 per hire (includes a NZ$20.00 call credit)
GPS Navigation System - NZ$5.00 per day
(maximum NZ$200 per hire – NZ$100 excess applies to the GPS including accessories)
Tourism Radio Tour Guide - Free
(Must be pre-booked with vehicle rental when used in conjunction with Standard Rates. Automatically included when All Inclusive Rates are used.)
Repairs
Hirers may undertake on-road repairs. or replace broken equipment, up to NZ$100 without authorisation from the supplier. The amount will be reimbursed on presentation of a receipt. Authorisation from the supplier is required for amounts over NZ$100. Hirers should call the supplier for authorisation.
Transfers - Auckland
Arrival: Complimentary transfers between the airport and depot are available to United Campervans clients, on demand, by mini coach shuttle operated by United Vehicle Rentals.
For International Arrivals: Clients should use the phone located immediately inside the Door 8 exit of the Terminal and phone United Vehicle Rentals (free call number to be provided upon booking confirmation), supplying their name, number of persons and the Terminal of pick up.
For Domestic Arrivals: Clients should phone the supplier (free call number to be provided upon booking confirmation) using the phones available. They should supply their name, number of persons and the Terminal of pick up. In all cases the supplier identified shuttle will be despatched to take the clients directly to the depot. The pick up point at each terminal will be advised by the supplier's staff at the time of the call.
For arrivals from airport hotels: complimentary transfers by the United shuttle are available from airport hotels. Clients should phone United Vehicle Rentals.
For arrivals from Auckland City Hotels: for transfers from Downtown Auckland hotels, clients may use a taxi and will be reimbursed the cot. United requests that clients use Discount Taxi, Telephone 529 1000. Clients must pay the taxi driver and obtain a receipt. The taxi will then be reimbursed by United on presentation fo the tacket, up to a maximum of $NZe 529 1000. Clients must pay the taxi driver and obtain a receipt. The cost of the taxi will then be reimbursed by United on presentation of the receipt, up toa maximum of NZ$50.00.
All Departures: complimentary transfers are available from the Depot to Auckland Airport or Auckland Airport Hotels by the United Shuttle and can be arranged by clients on termination of the hire. Taxi transfers to other destinations can be arranged, however, these will be at the client's expense.
Transfers - Christchurch
Arrival: Complimentary transfers between the airport and depot are available to United Campervans' clients, on demand, by mini coach shuttle operated by United Vehicle Rentals.
For International and Domestic Arrivals: Clients should phone United Campervans (on free call number provided upon booking confirmation) using the phones provided. They should give their name, number of persons and the Terminal of pick up.
In all cases the United Campervans identified transfer shuttle will be despatched to take them directly to the depot. The pick up point at each terminal will be advised by the supplier's staff at the time of the call.
For arrivals from airport hotels: Complimentary transfers between the airport and depot are available to Unitred Campervans' clients, on demand, by mini coach shuttle operated by United Vehicle Rentals.
For arrivals from Christchurch City hotels: For transfers from Downtown Christchurch hotels, clients may use a taxi and will be reimbursed for the cost. Clients must pay the taxi driver and obtain a receipt. The cost of the taxi will then be reimbursed by the supplier on presentation of the receipt, up to a maximum of NZ$50.00.
All departures: Complimentary transfers are available to Christchurch Airport or Christchurch Airport hotels by the supplier's shuttle and can be arranged by clients on termination of their hire. Taxi transfers to other destinations can be arranged, however these will be at the clients' expense.
Terms of booking on this website
Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.
Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.
When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.
While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.
Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.
Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 1.75% credit card charge will be added when your payment is processed.
A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.
If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.
Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.
Amendments
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Motorhome rental alterations (all charges stated in local currency):
To change dates or times that result in a recalculation of rental rates, or to change vehicles or locations: 75.00
To add or remove extras to/from confirmed booking: 20.00
The alteration fee will not be charged if your alteration request is not possible.
Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.
Refund Policy
We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds or penalties are detailed in the terms and conditions of your selected vehicle that you are asked to read and accept at time of booking. In the event you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.
This website is owned and operated by Motorhome Republic Ltd, a global leader in motorhome rental distribution. Our financial centre and marketing office is based at Level 4 Excelsior House, 6 Commerce St , Auckland, New Zealand. Thank you for booking with us.
United Campervans NZ Rental Terms for travel between 01-Apr-2012 and 30-Sep-2013
Important Information About Your RentalsOn arrival you will be required to sign a rental agreement with the operators of United Campervans. Here is a summary of their terms and conditions.
Definitions
The following definitions apply for the Terms and Conditions of United Campervans:
* The Supplier means the operator of United Campervans.
* The Client is also referred to as the hirer (s) or renter (s).
Subject to Terms and Conditions outlined below.
Deposit and Payments
When you receive your confirmation a non-refundable deposit is required to secure the booking. This is shown at the time of booking. The balance of monies owing to United Campervans is required 28 days before the hire commences. Cancellation fees apply see below.
Cancellations and Amendments
The initial deposit paid is non-refundable. In addition to forfeiting your deposit, the following charges also apply:
Up to 28 days prior to commencement of hire - no further cancellation fee
10 to 27days prior to pick up - 25% of total reservation cost
4 to 9 days prior to pick up - 50% of total reservation cost
3 days prior to vehicle pick up or day of vehicle pic k up or no show - 100% of total reservation cost
Please note:
The early return of a vehicle does not entitle the hirer to a refund.
A change of the drop off location once travel has commenced is always subject to confrmation by United Vehicle Rentals and may incur the full cost of repositioning the vehicle to the original drop off location reserved.
Calculating the rates
Rates are calculated on a daily basis. The day of pick up is counted as Day 1 and the day of drop off is the last day regardless of the time of pick up and drop off. e.g. Pick up at 14:00 on 01 May and drop off at 10:00 on 08 May is calculated as an 8 day hire.
Minimum hire period
For all rentals there is a minimum hire period of seven [7] days, except for the following when the minimum hire period will be fourteen [14] days:
* All vehicle pick ups between 20 December and 02 January annually.
* All one way hires between Christchurch and Auckland or vice versa.
Multiple Rentals
Multiple rentals can be combined to qualify for the Long Term Hire Discounts indicated in the rates.
One way hires
One way hires at no additional cost are possible between Auckland and Christchurch and vice versa providing the rental period is a minimum of 14 days. On some occasions, special circumstances may apply and for purposes of repositioning vehicles this time limit may be reduced, subject to permission from United Vehicle Rentals Ltd.
Road user charge / Diesel tax
United does NOT charge you extra for the New Zealand Road User Charge / Diesel Tax.
On road assistance
It is a client's obligation to contact United Vehicle Rentals Ltd should any problems be experienced with the vehicle. United Vehicle Rentals Ltd offers a 24 hour telephone number for On-Road Assistance in case of accidents or breakdowns.
Driver requirements
All drivers must be 21 years of age or older and hold a current valid driver’s licence to be produced at the start of the hire. A country of origin licence is acceptable, however non English language licence holders must either carry an authorised English translation of their foreign driver’s licence or an International Driving Permit while driving. A normal car licence is all that is required to drive any United Vehicle Rentals vehicle. No heavy vehicle, or other special category licence, is required. No maximum age limit applies providing an appropriate valid licence is held by the hirer.
The English translation referred to must be issued by one of the following authorities:
* The New Zealand Translation Service
* A diplomatic representative at a High Commission, Embassy or Consulate
* The authority that issued the overseas driver’s licence
Traffic infringements
All traffc infringements are the responsibility of the hirer. The hirer’s credit card details held by United will be retained until all traffc infringement notices have been settled with the New Zealand traffc authorities (New Zealand Police and Local Councils). United reserves the right to pass on details of the hirer’s home address to the New Zealand traffc authorities as is required by New Zealand law. If United pays the fne on the hirer’s behalf a NZ$30 administration fee will be charged in addition to the fne imposed.
Smoking policy
Smoking is not permitted in United vehicles at any time.
Animals
We regret that animals are not permitted to travel in any of United’s vehicles.
Road Restrictions
Hirers are permitted to drive their vehicle on any road in New Zealand except the following which are prohibited in all circumstances:
North Island
Ninety Mile Beach - Northland
North of Colville Township - Coromandel Peninsula
South Island
Skippers Canyon Road - Queenstown
Ball Hutt Road - Mt Cook
North & South Island:
Any road closed by Traffic Police or other authority.
Vehicle substitution and design
The supplier shall make every effort to provide the vehicle requested, but where a vehicle is unavailable for any reason the supplier reserves the right to provide a comparably high standard vehicle at no extra cost. While including the same facilities, vehicle layouts may vary slightly to those shown due to manufacturer’s design changes.
Extra items for hire
The following additional items are available for hire and should be reserved when booking the vehicle:
Baby seats, baby capsules/child seats - NZ$25.00 per hire
Snow chains - FREE
Table and 2 picnic chairs - NZ$25.00 per hire
Additional picnic chair - NZ$5.00 per hire
Bicycle racks [on all models] - NZ$50.00 per hire
Bicycles - NZ$6.00 per day
(maximum NZ$125 per bicycle per hire – NZ$100 excess applies to each bicycle and accessories)
Bicycle child seat - NZ$25.00 per seat per hire
Mobile phone - NZ$30.00 per hire (includes a NZ$20.00 call credit)
GPS Navigation System - NZ$5.00 per day
(maximum NZ$200 per hire – NZ$100 excess applies to the GPS including accessories)
Tourism Radio Tour Guide - Free
(Must be pre-booked with vehicle rental when used in conjunction with Standard Rates. Automatically included when All Inclusive Rates are used.)
Repairs
Hirers may undertake on-road repairs. or replace broken equipment, up to NZ$100 without authorisation from the supplier. The amount will be reimbursed on presentation of a receipt. Authorisation from the supplier is required for amounts over NZ$100. Hirers should call the supplier for authorisation.
Transfers - Auckland
Arrival: Complimentary transfers between the airport and depot are available to United Campervans clients, on demand, by mini coach shuttle operated by United Vehicle Rentals.
For International Arrivals: Clients should use the phone located immediately inside the Door 8 exit of the Terminal and phone United Vehicle Rentals (free call number to be provided upon booking confirmation), supplying their name, number of persons and the Terminal of pick up.
For Domestic Arrivals: Clients should phone the supplier (free call number to be provided upon booking confirmation) using the phones available. They should supply their name, number of persons and the Terminal of pick up. In all cases the supplier identified shuttle will be despatched to take the clients directly to the depot. The pick up point at each terminal will be advised by the supplier's staff at the time of the call.
For arrivals from airport hotels: complimentary transfers by the United shuttle are available from airport hotels. Clients should phone United Vehicle Rentals.
For arrivals from Auckland City Hotels: for transfers from Downtown Auckland hotels, clients may use a taxi and will be reimbursed the cot. United requests that clients use Discount Taxi, Telephone 529 1000. Clients must pay the taxi driver and obtain a receipt. The taxi will then be reimbursed by United on presentation fo the tacket, up to a maximum of $NZe 529 1000. Clients must pay the taxi driver and obtain a receipt. The cost of the taxi will then be reimbursed by United on presentation of the receipt, up toa maximum of NZ$50.00.
All Departures: complimentary transfers are available from the Depot to Auckland Airport or Auckland Airport Hotels by the United Shuttle and can be arranged by clients on termination of the hire. Taxi transfers to other destinations can be arranged, however, these will be at the client's expense.
Transfers - Christchurch
Arrival: Complimentary transfers between the airport and depot are available to United Campervans' clients, on demand, by mini coach shuttle operated by United Vehicle Rentals.
For International and Domestic Arrivals: Clients should phone United Campervans (on free call number provided upon booking confirmation) using the phones provided. They should give their name, number of persons and the Terminal of pick up.
In all cases the United Campervans identified transfer shuttle will be despatched to take them directly to the depot. The pick up point at each terminal will be advised by the supplier's staff at the time of the call.
For arrivals from airport hotels: Complimentary transfers between the airport and depot are available to Unitred Campervans' clients, on demand, by mini coach shuttle operated by United Vehicle Rentals.
For arrivals from Christchurch City hotels: For transfers from Downtown Christchurch hotels, clients may use a taxi and will be reimbursed for the cost. Clients must pay the taxi driver and obtain a receipt. The cost of the taxi will then be reimbursed by the supplier on presentation of the receipt, up to a maximum of NZ$50.00.
All departures: Complimentary transfers are available to Christchurch Airport or Christchurch Airport hotels by the supplier's shuttle and can be arranged by clients on termination of their hire. Taxi transfers to other destinations can be arranged, however these will be at the clients' expense.
Terms of booking on this website
Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.
Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.
When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.
While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.
Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.
Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 1.75% credit card charge will be added when your payment is processed.
A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.
If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.
Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.
Amendments
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Motorhome rental alterations (all charges stated in local currency):
To change dates or times that result in a recalculation of rental rates, or to change vehicles or locations: 75.00
To add or remove extras to/from confirmed booking: 20.00
The alteration fee will not be charged if your alteration request is not possible.
Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.
Refund Policy
We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds or penalties are detailed in the terms and conditions of your selected vehicle that you are asked to read and accept at time of booking. In the event you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.
This website is owned and operated by Motorhome Republic Ltd, a global leader in motorhome rental distribution. Our financial centre and marketing office is based at Level 4 Excelsior House, 6 Commerce St , Auckland, New Zealand. Thank you for booking with us.
United Campervans NZ Insurance
Insurance / Standard Rates
All United Campervans Standard Rates include Standard United Campervans Vehicle Insurance. This provides cover for:
- Damage to the United Vehicle Rentals Ltd vehicle including overhead and/or under-body damage, single vehicle accident or vehicle roll over, or damage to third party property.
- Demurrage costs – the rental rate for the days the vehicle is not available for hire due to accident repairs.
- Public Liability up to NZ$5,000,000.
A Bond/Excess of NZ$5,000 must be paid on collection of the vehicle. The hirer will be responsible for the first NZ$5,000 of any costs incurred due to damage to the hired vehicle or third party property.
The hirer will be fully liable for the repair or replacement of damaged windscreens.
This Bond/Excess may be paid by cash or credit card. United accepts Visa and Mastercard. If a credit card is used as the method of payment then NZ$5,000 will immediately be debited from the credit card account. United Campervans will not be responsible for any losses resulting from bank charges, lost interest or currency fluctuations.
Payment of the NZ$5,000 Bond is per incident and should damage be incurred to the hired vehicle or third party property a further Bond payment will be required.
The Bond is fully refundable on return of the vehicle to the agreed drop off depot, on the due drop off date, in a reasonably clean undamaged condition, with no damage incurred to third party property, and with a full tank of fuel and empty toilet cassette and waste water tank.
Refund of the Bond by credit card may take up to three working days to process by the bank or credit card company and will only be refunded to the credit card it was originally debited from.
United Campervans offers two options to either reduce or waive this standard Bond/Excess of NZ$5,000:
CDW Option 1 - Under this option you will be able to reduce the excess payable should you have an incident from NZ$5,000 to NZ$1,200. It also reduces the bond required to this level. The cost of this policy is detailed on the website at the time of booking.
The hirer will be responsible for the first NZ$1,200 [NZ$2,400 for hirers under the age of 25 years] of any costs incurred due to damage to the hired vehicle or third party property.
The hirer will be fully liable for the repair or replacement of damaged windscreens.
If a credit card is used as the method of payment then details will be taken by United Vehicle Rentals Ltd and held on file. No amount will be debited against the credit card on pick up. However, in the event of an accident, the full Bond of NZ$1,200 (NZ$2,400 for hirers under the age of 25 years) will be uplifted immediately and any balance refunded only after full and final costs have been established and deducted. As the Bond is applicable per incident further credit card details will be taken for a new NZ$1,200 Bond.
No deductions will be made against this credit card provided the vehicle is returned to the agreed drop off depot, on the due drop off date, in a reasonably clean condition, with no damage incurred to the hire vehicle or third party property, with a full tank of fuel and with an empty toilet cassette and waste water tank.
CDW Option 2 - Under this option you will be able to reduce the excess payable should you have an incident from NZ$5,000 to Nil. It also reduces the bond required to this level. The cost of this policy is detailed on the website at the time of booking.
The hirer will not be responsible for any costs incurred due to damage to the hired vehicle or third party property, or for the repair or replacement of damaged windscreens, subject to the Insurance Exclusions and provided the hirer has complied with all Policy Conditions.
Insurance All Inclusive Package
Comprehensive insurance as detailed in OPTION 2 is included in the All Inclusive Rates, and NO excess applies.
This applies to all eligible hirers over 21 years with hires of 7 days or over.
Insurance Exclusions
(applicable to both Standard and All Inclusive Rates)
The following are the standard exclusions:
The hirer will be fully liable for any damage to the United vehicle or third party property if:
- The terms of the Rental Agreement entered into with United Vehicle Rentals Ltd are breached.
- Damage is caused while driving under the influence of alcohol or drugs.
- The vehicle is driven on restricted roads.
- Damage is due to careless, wilful or reckless driving.
- Negligence, or other act of the hirer results in water submersion or salt water damage.
- The hirer has repairs made to the vehicle without the insurer’s permission.
- The hirer admits liability and accepts responsibility for third party damage.
Security deposit
Under both the CDW Option 2 and All Inclusive Rates options details of a credit card to a maximum of NZ$150 will still be taken for a fuel and cleaning deposit. This deposit is fully refundable on return of the vehicle to the agreed drop off depot, on the due drop off date, in a reasonably clean condition, and with a full tank of fuel and an empty toilet cassette and waste water tank.
Personal insurance
Hirers are recommended to take personal travel insurance as United Vehicle Insurance does not provide cover for loss or damage to personal property or for personal injury.